Scope
Specify categories of records included (financial, HR, contracts, email archives) and any exclusions or special-case documents.
A concise retention letter reduces legal and compliance risk by setting consistent retention rules, clarifying responsibilities, and creating an auditable record of document-handling policies across business units.
The letter serves both as internal policy and as evidence of due diligence to auditors, regulators, or external counsel.
Specify categories of records included (financial, HR, contracts, email archives) and any exclusions or special-case documents.
List retention timeframes per record category, and note regulatory bases or internal policy drivers for each period.
Name responsible departments or job titles that manage, review, and authorize disposal of records under the policy.
State whether records are stored on-premises, in cloud archives, or in designated third-party repositories, including format requirements.
Describe the process to suspend disposal when litigation, audits, or investigations arise, and how notifications are issued.
Outline secure deletion or destruction methods, approval steps, and documentation required to evidence lawful disposal.
| Field | Configuration |
|---|---|
| Template Name | Create a reusable template with standard clauses and placeholders |
| Signer Order | Set sequential or parallel approval routing depending on governance |
| Authentication | Require email verification, SMS code, or stronger ID proofing |
| Retention Metadata | Attach retention period and legal-hold flags to the signed file |
Ensure the chosen platform supports retention metadata, exportable audit logs, and secure access controls to satisfy internal and external review.
Issue letter within 30 days of policy adoption or revision.
Notify custodians immediately upon hold invocation.
Acknowledge records requests within 30 days where required.
Re-evaluate retention schedules annually or upon regulation change.
Complete approved disposals within defined SLA (e.g., 60 days).
Optica standardized record categories and retention durations for investor documents to reduce retrieval time.
A healthcare provider included HIPAA retention language and access controls to protect patient records.
The Records Manager typically drafts the letter, coordinates retention schedules across departments, and maintains the system of record for retention metadata and disposition logs.
General Counsel reviews and approves retention policies to ensure they align with statutory obligations, litigation risk management, and any contractual commitments to third parties.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | Limited |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | No cap | No cap | No cap |