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Business Error Page

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Business Error Page Agreement

This Business Error Page Agreement (the Agreement) is entered into by and between Client Name: and Service Provider Name: . The parties hereby agree as follows.

WHEREAS

WHEREAS, Client operates a commercial website, web application or other digital property (the Platform) and requires an on-brand, legally-compliant Business Error Page to present to end users when a functional or server error occurs;

WHEREAS, Service Provider has expertise in designing, developing and deploying error pages and ancillary copy, and is willing to provide such services under the terms set forth in this Agreement; and

WHEREAS, the parties desire to define the scope, delivery, payment, confidentiality and other terms governing the creation, testing and deployment of the Business Error Page.

EFFECTIVE DATE

The Effective Date of this Agreement is , .

SCOPE OF WORK

Service Provider will design, develop, test and deliver a Business Error Page and associated assets consistent with the specifications below. Deliverables shall include, at minimum: error page layout and responsive templates, copy for primary and secondary messages, suggested status codes handling (e.g., 404, 500), optional graphic assets, and deployment instructions or deployment support as agreed.

PAYMENT TERMS

Client will pay Provider the total fee described below in consideration for the services and deliverables. All fees are exclusive of applicable taxes unless otherwise stated.

If any undisputed amount is not paid within days after the due date, Client will pay interest on the overdue amount at a rate of per month, or the maximum permitted by law, whichever is less.

TERM AND TERMINATION

This Agreement commences on the Start Date below and continues until the Completion Date below, unless earlier terminated in accordance with this section.

Start Date:

Completion/End Date:

Either party may terminate this Agreement for material breach by the other party if the breaching party fails to cure the breach within days after receipt of written notice specifying the breach. Termination for convenience requires days' prior written notice and payment for all work performed through the effective date of termination.

CONFIDENTIALITY

Each party will treat as Confidential Information all non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, without limitation, source code, design files, user data, non-public pricing and business plans, and the unpublished content of the Business Error Page.

The receiving party will not use Confidential Information for any purpose other than performing its obligations or exercising its rights under this Agreement, will restrict disclosure to those employees, contractors or agents with a need to know, and will protect Confidential Information using at least the same degree of care it uses to protect its own confidential materials, but in no event less than reasonable care. Confidentiality obligations will survive termination for a period of .

INTELLECTUAL PROPERTY AND LICENSE

Unless otherwise agreed in writing, Provider retains ownership of any pre-existing materials, tools, templates or code it uses to perform the services. Upon full payment, Provider grants Client a non-exclusive, worldwide, perpetual license to use the delivered Business Error Page and associated deliverables for the Client's internal business purposes and public display on the Platform. Provider warrants that deliverables will not infringe third-party intellectual property rights and will, at Provider's expense, defend and indemnify Client against third-party infringement claims arising from Provider's deliverables.

WARRANTIES; LIMITATION OF LIABILITY

Provider warrants that deliverables will conform materially to the agreed specification for a period of 30 days after delivery. Except for the foregoing warranty and to the extent permitted by law, the services and deliverables are provided "AS IS" and Provider disclaims all other warranties. Neither party will be liable for incidental, consequential, special or punitive damages, and aggregate liability for breach will be limited to the total fees paid under this Agreement in the 12 months preceding the claim.

GOVERNING LAW

This Agreement will be governed by and construed in accordance with the laws of the State of , without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of the state and federal courts located in that state for any dispute arising under this Agreement.

ENTIRE AGREEMENT

This Agreement, including any attachments or exhibits executed by the parties, constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior or contemporaneous understandings, proposals, negotiations and communications. Any amendment or modification must be in writing and signed by authorized representatives of both parties.

NOTICES

All notices required or permitted under this Agreement must be in writing and delivered to the addresses below by hand, certified mail, or commercially recognized overnight courier, or by email with confirmation if provided in writing and agreed by the parties.

Client

Printed Name:

By (Signature):

Date:

Service Provider

Printed Name:

By (Signature):

Date:

Enter text✕

What a Business Error Page Is and when you use it

A Business Error Page documents an operational error, exception, or failed transaction encountered during a commercial process and records the technical and business-level details needed for triage, remediation, and audit. Typical uses include capturing error codes, user or transaction identifiers, time stamps, and a brief narrative of what occurred. It serves internal teams (IT, support, compliance) and external parties when a formal record of the incident is required for billing adjustments, customer communication, or regulatory review. Properly completed pages reduce ambiguity, accelerate root-cause analysis, and create a reproducible record for future disputes or trend analysis.

Why a clear Business Error Page matters

A consistent, well‑documented Business Error Page improves response speed, preserves evidence for audits, and reduces dispute resolution time by recording the who, what, when, and how of an incident in a standardized format.

Why a clear Business Error Page matters

Who prepares and relies on the Business Error Page

Teams and roles that prepare or use this document vary by organization but commonly include IT, customer success, legal, and finance.

  • IT operations and DevOps teams who capture technical details and error logs for remediation and root-cause analysis.
  • Customer support and account managers who use the record to explain impacts and coordinate refund or credit actions.
  • Compliance, audit, and legal teams who retain the page for regulatory reporting, dispute defense, or internal investigations.

Use this list to identify primary owners and secondary stakeholders who should receive or review the completed page.

Typical signers and approvers

IT Manager

An IT Manager reviews technical fields, confirms log attachments, and signs to attest that the reported error and remediation notes accurately reflect system behavior and corrective actions.

Compliance Officer

A Compliance Officer or designated approver verifies regulatory or contractual implications, confirms retention requirements, and signs that the incident record meets internal control and audit standards.

Key security and compliance attributes to record

Encryption: TLS 1.2/1.3 in transit; AES-256 at rest
Audit Trail: Full action log with timestamps
Access Controls: Role-based access and logs
Authentication: Multi-factor or SSO enforcement
HIPAA Support: BAA available where required
Retention: Tamper-evident records, versioning

Potential legal and operational risks

Regulatory fines: HIPAA or state fines possible
Tax reporting exposure: Incorrect records — IRC §6721
Contract disputes: Claims for lost revenue
Evidence gaps: Missing logs impair defense
Customer churn: Poor documentation reduces trust
Audit failure: Noncompliance with retention rules

Common mistakes to avoid when completing the page

  • Omitting precise timestamps or time zones, which prevents correlating events across logs and systems and lengthens incident resolution.
  • Using vague descriptions such as 'system error' rather than specific error codes, endpoints, or user IDs required for root-cause analysis.
  • Failing to attach or reference supporting logs and screenshots, which often leads to repeated information requests and investigative delays.
  • Allowing unverified or speculative causes in the narrative section instead of clearly distinguishing observed facts from hypotheses.

Step-by-step: complete a Business Error Page correctly

Follow these ordered steps to collect the necessary technical and business details, confirm ownership, and route the finished page to stakeholders for retention.

  • 01
    Capture context: Record time, timezone, system, and user identifiers.
  • 02
    Attach evidence: Include logs, request IDs, and screenshots.
  • 03
    Describe impact: Summarize business effect and affected customers.
  • 04
    Approve and route: Sign, date, and send to required teams.

Where the completed page goes and who acts next

A clear routing plan ensures the record reaches the right technical and business owners and that retention and disclosure requirements are met.

  • Incident response: IT ingests the page and starts remediation tracking.
  • Customer notifications: Support uses the record to craft communications.
  • Compliance review: Legal assesses regulatory impact and obligations.
  • Archive: Records are stored according to retention policy.

Recommended digital workflow settings

Configure electronic workflow settings to capture signatures, attachments, and audit data automatically when the page is completed.

Field Configuration
Signature type Email or authenticated eSign, with audit trail
Attachments Require logs/screenshots as mandatory uploads
Authentication Email+SMS or SSO for higher assurance
Retention tag Auto-apply retention class and archive rules

Platforms and integrations that support electronic completion

Use an e-signature and document management platform that preserves audit trails, supports attachments, and integrates with ITSM or ticketing systems.

  • Common integrations: Salesforce, ServiceNow, NetSuite, Google Workspace
  • Document formats: PDF, DOCX, HTML supported for exports
  • Authentication options: Email, SMS code, SSO, KBA where required

eSignature vendor comparison for signing and retaining Business Error Pages

Compare platform pricing and capabilities relevant to signing, audit trails, and compliance. signNow is listed first per sourcing guidelines.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year Varies by plan Varies by plan Varies by plan

Frequently asked questions about the Business Error Page

Answers to common operational and legal questions about preparing, signing, and storing Business Error Pages.


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