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Business Internet Agreement

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BUSINESS INTERNET AGREEMENT

This Business Internet Agreement ("Agreement") is entered into as of Day: Month: Year: by and between Service Provider: with a principal place of business at , and Client: with a principal place of business at .

RECITALS

WHEREAS, Service Provider is duly engaged in the business of providing internet access, networking and related telecommunications services to commercial customers under professional standards customary to the industry; and

WHEREAS, Client desires to obtain from Service Provider, and Service Provider agrees to provide, managed business internet services and associated installation, maintenance and support as set forth in this Agreement under the terms and conditions contained herein; and

WHEREAS, the parties intend that this Agreement set forth the full scope of services, performance obligations, fees and remedies related to the provision of such services.

SCOPE OF WORK

Services provided shall include installation, provisioning of bandwidth, network equipment configuration, monitoring, and reasonable on-site or remote support. Service Provider shall use commercially reasonable efforts to meet the performance metrics and installation schedule set forth in the Description of Services above.

PAYMENT TERMS

All fees are exclusive of taxes and duties; Client shall be responsible for all sales, use, excise and other taxes arising from this Agreement except taxes on Service Provider's net income. Service Provider may suspend services for failure to pay undisputed amounts thirty (30) days after written notice and expiration of any cure period required by this Agreement.

TERM AND TERMINATION

Term Commencement: This Agreement shall commence on the Start Date set forth below and remain in effect until the End Date, unless earlier terminated in accordance with this Section.

Start Date: . End Date: .

Either party may terminate this Agreement for material breach by the other party if the breach remains uncured thirty (30) days after written notice specifying the breach, except that material nonpayment by Client is subject to the notice and cure provisions set forth in Payment Terms. Termination shall not relieve Client of payment obligations accrued prior to termination.

CONFIDENTIALITY

"Confidential Information" means non-public business, technical or financial information disclosed by either party that is designated confidential or that reasonably should be understood to be confidential. Each party shall (a) use Confidential Information of the other party only to perform its obligations or exercise its rights under this Agreement, (b) protect such Confidential Information with at least the same degree of care it uses to protect its own confidential information, and (c) not disclose such Confidential Information to any third party except to employees, contractors and advisors with a need to know and subject to obligations of confidentiality no less restrictive than those in this Agreement.

Confidentiality obligations do not extend to information that: (i) is or becomes publicly known through no breach; (ii) is rightfully received from a third party without restriction; (iii) is independently developed without use of the other party's Confidential Information; or (iv) is required to be disclosed by law, provided the disclosing party gives prompt notice and cooperates to limit disclosure. Confidentiality obligations shall survive termination for a period of years.

LIMITATION OF LIABILITY

Except for liability arising from gross negligence, willful misconduct, or infringement of intellectual property rights, neither party shall be liable to the other for indirect, incidental, consequential, punitive or special damages, including lost profits, even if advised of the possibility of such damages. The aggregate liability of Service Provider for claims arising out of or related to this Agreement shall not exceed the total amount of fees paid by Client to Service Provider under this Agreement in the twelve (12) months preceding the event giving rise to the claim.

NOTICES

Notices given under this Agreement shall be in writing and delivered by hand, certified mail, courier, or other nationally recognized overnight carrier to the addresses set forth above, and shall be effective upon receipt.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of , without regard to its conflict of laws principles.

ENTIRE AGREEMENT

This Agreement, including all attachments and statements of work executed under it, constitutes the entire agreement between the parties concerning the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals and communications, whether written or oral. No amendment shall be effective unless in writing and signed by authorized representatives of both parties.

MISCELLANEOUS

Neither party may assign this Agreement without the prior written consent of the other, except to an affiliate or in connection with the sale of all or substantially all of the assigning party's assets or business. The parties agree to attempt to resolve disputes in good faith prior to initiating litigation. Force majeure events shall excuse performance to the extent and for the duration of the event.

Service Provider

Printed Name:

By:

Date:

Client

Printed Name:

By:

Date:

Enter text✕

What a Business Internet Agreement covers

A Business Internet Agreement is a contract between an internet service provider and a commercial customer that defines service scope, performance levels, pricing, billing, installation, maintenance, security responsibilities, intellectual property, and termination rights. It documents which services are delivered (bandwidth, static IPs, managed routing), who is responsible for equipment and cabling, and how outages, service credits, and disputes are handled. For commercial customers the agreement often includes service-level agreements (SLAs), escalation paths, and indemnities tailored to business continuity and compliance needs.

Why a formal Business Internet Agreement matters

A written agreement clarifies expectations, reduces downtime risk, and provides remedies such as SLAs and service credits. Electronically executed agreements are enforceable under federal ESIGN (15 U.S.C. §7001) and state UETA rules when intent, consent, attribution, and retention are satisfied.

Why a formal Business Internet Agreement matters

Typical teams and organizations that use this agreement

Companies of all sizes use Business Internet Agreements to define commercial connectivity and support obligations.

  • IT and network teams responsible for uptime, security, and IP addressing for business services.
  • Procurement or vendor management groups that negotiate pricing, term length, and penalties.
  • Legal and compliance teams that review SLA language, indemnities, and data-handling provisions.

Use the agreement when procuring new services, renewing contracts, or documenting upgrades to avoid ambiguity and billing disputes.

Who typically signs these agreements

IT Manager

An IT manager usually reviews technical provisions, validates SLA metrics and acceptance tests, and confirms that service addresses and IP allocations match operational requirements before signing.

Procurement Director

A procurement director typically negotiates commercial terms, payment schedules, and termination rights; they ensure contract terms align with company purchasing policies and obtain internal approvals.

Step-by-step: completing a Business Internet Agreement

Follow these sequential steps to prepare, review, and execute the agreement correctly.

  • 01
    Prepare data: Collect legal names, service addresses, and desired bandwidth.
  • 02
    Confirm SLA terms: Review uptime, response times, and service credits.
  • 03
    Negotiate payment: Agree fees, billing cycles, and early termination charges.
  • 04
    Sign and retain: Execute by authorized signatories and store executed copy securely.

How to customize and complete the agreement online

Configure your electronic workflow to match internal approvals and signature order before sending the document to external parties.

Field Configuration
Signature order Sequential or parallel signer flow
Authentication Email, SMS code, or ID verification
Conditional fields Show/hide pricing based on selections
Audit trail Enable timestamps and IP logging

Where to send and how to submit the completed agreement

Route the final signed agreement to operational, billing, and legal stakeholders and store retention copies according to company policy.

  • Provider: Send executed copy to the ISP account team
  • Billing: Deliver signed contract to accounts payable
  • Legal: Store master copy with legal or contracts repository
  • Operations: Share SLA and escalation details with network operations

Digital signing and platform integration considerations

Confirm your eSignature platform supports required authentication, audit logs, and integrations before sending the contract.

  • Integrations: Salesforce, NetSuite, Google Workspace
  • Document formats: PDF, DOCX, HTML supported
  • Security: AES-256 at rest, TLS 1.2/1.3

Ensure the chosen provider can produce a tamper-evident signed PDF and an audit trail sufficient for internal compliance and dispute resolution.

Typical timelines and processing expectations

Know the common scheduling milestones so service activation and billing proceed smoothly.

Contract negotiation window:

Allow 7–21 business days for negotiation on standard terms

Installation lead time:

Carrier circuit installs commonly take 15–90 days

Billing start:

Billing often begins on service activation date

SLA measurement:

Uptime measured monthly or quarterly per contract

Notice periods:

Termination typically requires 30–90 days written notice

Key milestones from order to live service

Track these sequential milestones so internal teams align with provider deliverables and escalation timings.

01

Order placement

Request submitted and contract countersigned

02

Site survey

Provider assesses physical connectivity options

03

Circuit installation

Physical work and testing completed

04

Service acceptance

Customer signs acceptance after testing

Common mistakes to avoid when preparing the agreement

  • Leaving service addresses or demarcation points vague, which causes installation delays and coverage disputes.
  • Failing to specify SLA metrics numerically — e.g., not defining 'downtime' measurement or credit calculation method.
  • Overlooking responsibility for customer-side equipment and cabling, producing surprise charges during troubleshooting.
  • Not confirming early termination fees or minimum commitment terms, increasing financial exposure on cancellation.

Penalties and practical risks of an incorrect agreement

Service interruption: Disputed scope can delay fixes
Financial exposure: Unexpected termination or remediation fees
Regulatory fines: Noncompliance may trigger sector penalties
Data breach liability: Mis-specified security obligations increase risk
Operational impact: Undefined responsibilities cause downtime
Contract disputes: Ambiguity leads to litigation costs

Comparing eSignature vendor pricing and capabilities for signing agreements

Basic vendor capability comparison for common plan features and compliance relevant to business contract signing. No data date is provided.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies Varies Varies Varies
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Practical tips for accurate and efficient completion

Adopt these practices to reduce errors, speed execution, and preserve evidentiary value of signed contracts.

Confirm legal entity and signer authority
Verify the contracting entity and confirm the signatory is authorized. Keep procurement or board approvals if required and attach an authorization certificate when necessary.
Be specific about technical requirements
List IP addressing, demarcation points, handoff responsibilities, and acceptable latency. Specific technical terms reduce ambiguity during provision and troubleshooting.
Negotiate measurable SLAs
Define uptime percentages, measurement windows, and precise credit formulas. Require monthly reporting and a clear escalation path for SLA failures.
Centralize storage and version control
Store executed agreements in a secure contracts repository with indexed metadata, retention flags, and a single source of truth to simplify renewals and audits.

How organizations use Business Internet Agreements in practice

Real-world examples show how clarity and eSignatures reduce friction and support operations.

Optica Ventures (COO)

Optica streamlined vendor onboarding with a standardized template and electronic signing.

  • The team reduced turnaround time by removing in-person steps.
  • This produced faster provisioning and fewer disputes, with clear SLAs and audit logs retained for each executed contract.

Martin Properties (Founder)

A property management firm adopted electronic agreements for multiple locations.

  • They used mobile signing for field technicians.
  • The approach improved compliance and allowed remote activation of services while maintaining consistent contract terms across properties.

FAQs and troubleshooting for Business Internet Agreements

Answers to common questions about signing, validity, and post-execution steps for business connectivity contracts.


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