Can this agreement be signed electronically?

Yes. Electronic signatures are legally binding in the United States under the ESIGN Act (15 U.S.C. §7001) and UETA in most states, provided the parties demonstrate intent, consent, attribution, and record retention.

Is notarization required for validity?

Not typically for a commercial services agreement, but specific documents or state law may require notarization for particular attachments; confirm if deeds, powers of attorney, or other recordable instruments are included.

Who should sign on behalf of a company?

An authorized signatory with corporate authority should sign. Verify internal approval thresholds and board or officer delegations to ensure the signature binds the organization.

What happens if agreement terms change after signing?

Post-execution amendments should be documented in a written amendment signed by both parties. Oral modifications risk enforceability issues and should be avoided unless expressly permitted and documented.

How long until services must be provisioned?

Provision timelines should be specified in the agreement; include milestone dates and acceptance criteria to avoid ambiguity and to trigger remedies if the vendor misses delivery targets.

How can the agreement be canceled or revoked?

Follow termination clauses: provide required notices, observe cure periods, and complete any exit obligations. If signed electronically, cancellation still requires written documentation and may involve return of equipment and data-handling steps.

Electronic Signature
Templates
Miscellaneous
Business Internet Services Agreement

Business Internet Services Agreement

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

BUSINESS INTERNET SERVICES AGREEMENT

Parties

Service Provider:

Service Provider Address Service Provider Contact

Customer:

Customer Address Customer Contact

Recitals

WHEREAS, Service Provider operates and manages data communications networks and provides business-grade Internet connectivity and related services; and

WHEREAS, Customer desires to obtain and Service Provider agrees to provide Internet access and related support services under the terms and conditions set forth in this Agreement; and

WHEREAS, the parties intend for this Agreement to set forth the respective rights, responsibilities, and remedies related to the Services provided hereunder.

Scope of Work

Service Provider shall deliver Internet access and associated services as described below. The Services include installation, provisioning, and ongoing support as set out in this Agreement and any attached order forms.

Detailed Description of Services Location(s) of Service

Service Levels and Performance

Service Provider will use commercially reasonable efforts to provide the Service with an annualized uptime percentage of no less than . In the event of failure to meet the uptime commitment, Customer's sole remedy shall be service credits calculated as set forth in the applicable order form or, if none, as 5% of the monthly recurring charge for each 1% below the guaranteed uptime, subject to a maximum of 50% of the monthly charge.

Payment Terms

Customer shall pay Service Provider the fees specified below for Services rendered under this Agreement. All amounts are payable in U.S. dollars unless otherwise agreed in writing.

Monthly Recurring Charge One-time Installation/Setup Fee

Payment schedule: Invoices are issued monthly in advance and due within days of invoice date. Past due amounts shall accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

Late Fee

Term and Termination

This Agreement commences on the Effective Date and continues for the Initial Term set forth below unless earlier terminated in accordance with this Agreement.

Effective Date: . Initial Term: months. Thereafter the Agreement shall .

Either party may terminate for cause if the other party materially breaches this Agreement and fails to cure such breach within days after receipt of written notice. Either party may terminate without cause upon days' prior written notice.

Confidentiality

Each party (the "Receiving Party") shall maintain in confidence all non-public, proprietary, or confidential information disclosed by the other party (the "Disclosing Party") that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure ("Confidential Information"). The Receiving Party shall not use or disclose Confidential Information except to perform its obligations under this Agreement or as required by law. Confidential Information shall not include information that is: (a) publicly known through no fault of the Receiving Party; (b) rightfully received from a third party without restriction; or (c) independently developed by the Receiving Party without use of the Disclosing Party's Confidential Information.

Upon expiration or termination of this Agreement, the Receiving Party shall return or destroy the Disclosing Party's Confidential Information within days, except to the extent retention is required by law or for archival backup.

Indemnification and Liability

Each party shall indemnify, defend and hold harmless the other party from and against claims arising out of the indemnifying party's negligence, willful misconduct, or breach of this Agreement. EXCEPT FOR A PARTY'S INDEMNIFICATION OBLIGATIONS, NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, AND EACH PARTY'S AGGREGATE LIABILITY FOR DIRECT DAMAGES SHALL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO SERVICE PROVIDER DURING THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of , without regard to its conflict of laws principles.

Entire Agreement and Amendments

This Agreement, together with any executed order forms, exhibits, and schedules, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals, and communications, whether written or oral. Any amendment or modification must be in writing and signed by authorized representatives of both parties.

Miscellaneous Provisions

Notices shall be in writing and delivered to the addresses provided above. If any provision of this Agreement is held invalid, the remaining provisions shall remain in full force and effect. Neither party may assign this Agreement without the prior written consent of the other party, except that Service Provider may assign to an affiliate or to a purchaser of substantially all of its assets.

Order Attachments

Reference Order Number(s) or Attachment Titles

Service Provider:

By:

Date:

Customer:

By:

Date:

What a Business Internet Services Agreement Covers

A Business Internet Services Agreement defines the commercial relationship between a business and an internet service provider or vendor delivering connectivity, hosting, managed services, or related network solutions. It sets the scope of services, service levels, fees, term and termination, responsibilities for equipment and support, data handling and security, and dispute resolution. The agreement clarifies expectations for uptime, maintenance windows, performance measurement, and remedies for failure to meet obligations. It is a contract used to allocate risk and document operational and legal obligations between the parties.

Core Contract Elements to Include

A professional Business Internet Services Agreement should explicitly address commercial, technical, and legal terms so both parties understand rights and obligations.

Scope of Service

Describe services in measurable terms: bandwidth, IP addressing, hosting resources, support hours, managed services boundaries, and any excluded tasks or third-party dependencies.

Service Levels

Define uptime commitments, mean time to repair (MTTR), scheduled maintenance windows, credit remedies for outages, measurement methods, and reporting cadence for SLA performance.

Payment Terms

State fees, billing cycle, invoicing format, late payment consequences, taxes, pass-through charges for third-party services, and any one-time installation or equipment costs.

Term and Termination

Set initial term, renewal mechanics, early termination rights, cure periods for breaches, and obligations on termination such as data return, removal of equipment, and final accounting.

Liability and Indemnity

Allocate responsibility for direct and indirect damages, set caps on liability, define indemnities for third-party claims, and carve-outs for gross negligence or willful misconduct.

Data Security and Privacy

Specify data handling, encryption requirements, incident notification timelines, regulatory obligations (for example HIPAA where applicable), and requirements to sign a BAA if PHI is involved.

Why this Agreement Matters for Your Business

A clear Business Internet Services Agreement reduces operational ambiguity, limits legal exposure, and documents service expectations. It helps ensure predictable costs, establishes remedies for outages, and creates an auditable record of commitments that supports compliance with industry regulations.

Who typically prepares and signs this agreement

Teams that commonly use this agreement include IT, procurement, legal, and finance for businesses contracting network or hosting services.

IT and Network Teams: Evaluate technical requirements, confirm compatibility with existing infrastructure, and approve SLAs.
Procurement and Finance: Negotiate pricing, payment terms, and commercial indemnities to align with budget and vendor management.
Legal and Compliance: Review contractual risk allocation, data handling clauses, and regulatory requirements such as HIPAA or industry-specific rules.

The contract also serves external partners and vendors who need documented SLAs, billing terms, and data protections before provisioning services.

Typical signer roles

Authorized Signatory

A company officer or delegated representative who is legally empowered to bind the organization. This person signs on behalf of the business and accepts contractual terms, so confirm corporate authority and any internal approval thresholds before signing.

IT Contract Owner

An operations or IT manager responsible for technical acceptance, onboarding, and SLA monitoring. This role ensures the service meets operational requirements and coordinates remediation or change requests with the vendor.

Sequential steps to complete the agreement

Follow this sequence to prepare, approve, and finalize the Business Internet Services Agreement efficiently.

01

Draft Agreement: Populate scope, pricing, and standard clauses based on negotiated terms.
02

Internal Review: Routing to IT, finance, and legal for technical and commercial approval.
03

Vendor Acceptance: Vendor reviews and countersigns with any redlines resolved and documented.
04

Execution: Signatures applied and executed copies distributed to stakeholders.

Configure your online signing workflow

Configure fields and authentication to balance convenience and legal reliability.

Field	Configuration
Signature Field	Required for each signer; date field auto-populates.
Initials Field	Optional; use only if initials are contractually accepted.
Conditional Clause	Show clauses only when relevant options are selected.
Authentication	Set email verification or SMS code per signer risk level.

Typical electronic signature flow for the agreement

This shows the common path from document preparation to final storage when using digital signing tools.

Upload Document: Sender uploads the final contract to the signing platform.
Place Fields: Signer fields, initials, and dates are positioned in the PDF or document.
Send to Signers: Email or link is sent to signers with instructions and authentication.
Complete and Archive: Signed copies and audit trail are saved and distributed to parties.

Technical and compliance considerations for eSubmission

Ensure the chosen platform supports the authentication, audit trail, and storage requirements your agreement needs.

Auth and Audit: Use multi-factor authentication for high-risk signers and preserve a detailed audit trail including IP, timestamps, and signer actions.
Data Residency: Confirm where signed records and backups are stored to meet contractual or jurisdictional data residency obligations.
Integrations: Connect to systems like CRM, NetSuite, or document repositories to streamline routing and retention workflows.

Platforms vary in capabilities; prioritize tamper-evident PDFs, strong encryption in transit and at rest, and the ability to export complete audit reports for compliance reviews.

Comparison of eSignature vendors for executing this agreement

This table summarizes pricing and select capabilities across common eSignature providers with signNow listed first. It does not include plan-level feature variations; consult vendors for detailed plan comparisons.

	signNow	DocuSign	Adobe Sign	PandaDoc	HelloSign
Starting Price	$8/user/mo	$15/user/mo	$14/user/mo	$19/user/mo	$15/user/mo
Free Trial	7-day trial	Varies by plan	Varies by plan	Varies by plan	Varies by plan
Bulk Send	Yes (Business Premium)	Yes	Yes	Yes	No
Audit Trail	Yes	Yes	Yes	Yes	Yes
HIPAA Compliant	Yes	Yes	Yes	No	No

Common timing and deadline considerations

Plan dates and internal deadlines to avoid service interruptions and meet notice obligations.

Effective Date Selection:

Set the effective date clearly; it controls when obligations begin and payment starts.

Signature Deadlines:

Specify time allowed for signing to avoid lapses in pricing or availability.

Notary Scheduling:

Allow time to schedule in-person or RON notarization if required by state or document type.

Notice Periods:

Include notice windows for termination, service changes, or SLA disputes.

Delivery Verification:

Document how delivery is confirmed and when acceptance is deemed effective.

Frequent pitfalls when preparing the agreement

Using vague service descriptions that create differing expectations about bandwidth, maintenance, or included hardware.
Failing to define measurable SLA metrics and the method for calculating downtime or credits.
Overlooking data handling obligations and not requiring a BAA when PHI is involved, risking HIPAA noncompliance.
Neglecting to verify signatory authority, which can delay enforcement or require ratification by corporate action.

Security and compliance items to confirm

Encryption: TLS 1.2/1.3 in transit

At-Rest Protection: AES-256 at rest

Audit Trails: Detailed event logs required

Certifications: SOC 2 Type II, ISO 27001

Regulatory Support: HIPAA BAA availability

Accessibility: WCAG 2.0 Level AA support

Key legal and commercial risks to be aware of

Breach Liability: Potential direct damages

Service Interruption: Lost revenue risk

Regulatory Fines: Compliance penalties possible

Data Breach: Notification and remediation costs

Tax Withholding: Incorrect tax treatment risk

Notary Defect: Execution may be invalid

Frequently asked questions about execution and validity

Answers to common legal and procedural questions when preparing and signing a Business Internet Services Agreement.

Need help? Contact support

Can this agreement be signed electronically?
Yes. Electronic signatures are legally binding in the United States under the ESIGN Act (15 U.S.C. §7001) and UETA in most states, provided the parties demonstrate intent, consent, attribution, and record retention.
Is notarization required for validity?
Not typically for a commercial services agreement, but specific documents or state law may require notarization for particular attachments; confirm if deeds, powers of attorney, or other recordable instruments are included.
Who should sign on behalf of a company?
An authorized signatory with corporate authority should sign. Verify internal approval thresholds and board or officer delegations to ensure the signature binds the organization.
What happens if agreement terms change after signing?
Post-execution amendments should be documented in a written amendment signed by both parties. Oral modifications risk enforceability issues and should be avoided unless expressly permitted and documented.
How long until services must be provisioned?
Provision timelines should be specified in the agreement; include milestone dates and acceptance criteria to avoid ambiguity and to trigger remedies if the vendor misses delivery targets.
How can the agreement be canceled or revoked?
Follow termination clauses: provide required notices, observe cure periods, and complete any exit obligations. If signed electronically, cancellation still requires written documentation and may involve return of equipment and data-handling steps.

be ready to get more

Join over 28 million airSlate SignNow users

Sign Now