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Business ISO Proposal

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BUSINESS ISO PROPOSAL

Client Name:   ISO Name:   Proposal Date:

RECITALS

WHEREAS, ISO Name represents an Independent Sales Organization that provides merchant acquiring, payment processing, point-of-sale equipment, technical onboarding, and related merchant services; and

WHEREAS, Client Name operates a business seeking payment processing services and has requested a proposal for services, fees, implementation, and ongoing support; and

WHEREAS, ISO Name and Client Name desire to set forth the terms, scope, and commercial terms by which ISO Name will provide the services described below, subject to the execution of this Proposal and any required merchant agreements.

SCOPE OF WORK

Description of Services: ISO Name shall provide merchant acquiring and payment processing services, including but not limited to account setup, payment gateway integration, point-of-sale equipment provisioning, settlement and reporting, chargeback assistance, and limited PCI support, as further detailed below.

PAYMENT TERMS

The following commercial terms describe fees and payment obligations for services under this Proposal.

Charges set forth above are exclusive of applicable taxes. Client shall be responsible for all sales, use, or similar taxes imposed on fees hereunder, excluding taxes based on ISO Name's income.

TERM AND TERMINATION

This Proposal commences on Start Date and, unless earlier terminated as provided herein, will continue until End Date.

Commencement Date:   Termination Date:

Either party may terminate this Proposal for material breach by the other party if such breach remains uncured for the notice period specified above. Termination will not relieve Client of obligations to pay fees accrued prior to termination.

CONFIDENTIALITY

Each party (the "Receiving Party") shall keep confidential all non-public information disclosed by the other party (the "Disclosing Party") that is designated confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure ("Confidential Information"). Confidential Information shall include, without limitation, pricing, merchant lists, technical configurations, and settlement data.

The Receiving Party shall (a) use Confidential Information solely for performance under this Proposal, (b) restrict access to employees, agents, or subcontractors with a need to know and who are bound by confidentiality obligations at least as protective as those herein, and (c) not disclose Confidential Information to third parties except as required by law, regulation, or binding order of a court or governmental authority (provided the Receiving Party provides prompt notice to the Disclosing Party to allow it to seek protective relief).

LIMITATION OF LIABILITY; INDEMNIFICATION

Except for liability arising from willful misconduct or a party's breach of confidentiality, each party's aggregate liability to the other shall be limited to direct damages up to the amount of fees actually paid by Client under this Proposal during the six (6) months prior to the event giving rise to the claim. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR LOST PROFITS, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES.

Client shall indemnify, defend and hold ISO Name harmless from and against claims, damages and liabilities arising from Client's misuse of services, failure to comply with card brand rules, or fraudulent transactions attributable to Client's operations, except to the extent caused by ISO Name's gross negligence or willful misconduct.

COMPLIANCE; PCI

Client shall comply with all applicable card brand rules, payment network standards, and applicable laws and regulations. Client is responsible for maintaining PCI compliance for its environment. ISO Name may provide reasonable assistance and documentation to support Client's PCI efforts; however, ultimate PCI compliance responsibility remains with Client.

GOVERNING LAW

This Proposal shall be governed by and construed in accordance with the laws of the State of without regard to conflict of laws principles.

ENTIRE AGREEMENT

This Proposal, together with any executed merchant agreement(s) and exhibits expressly incorporated herein, constitutes the entire agreement between ISO Name and Client Name with respect to the subject matter and supersedes all prior and contemporaneous proposals, agreements, or understandings, whether written or oral. No amendment shall be effective unless in writing and signed by authorized representatives of both parties.

MISCELLANEOUS

If any provision of this Proposal is held invalid or unenforceable, the remainder of the Proposal shall remain in full force and effect. The parties acknowledge that this Proposal does not create a partnership, joint venture, or employment relationship.

Notices required under this Proposal shall be in writing and delivered to the addresses set forth below or to other addresses subsequently specified in writing by the parties.

ACCEPTANCE

By signing below, the authorized representatives of Client Name and ISO Name acknowledge acceptance of the terms set forth in this Business ISO Proposal and agree to proceed with implementation in accordance with the Scope of Work and Payment Terms.

Client

Printed Name:

By:

Date:

ISO

Printed Name:

By:

Date:

Enter text✕

What a Business ISO Proposal Is

A Business ISO Proposal is a structured document used to propose the design, implementation, or certification support for an ISO management system or related compliance project. It typically describes scope, objectives, deliverables, roles and responsibilities, milestones, acceptance criteria, and pricing. The proposal clarifies technical and contractual expectations between the party providing ISO services and the client receiving them, and it becomes the basis for negotiation and for a subsequent services agreement when accepted and signed by authorized representatives.

Why prepare a formal Business ISO Proposal

A clear proposal aligns expectations, documents compliance commitments, and creates an auditable record of agreed scope, costs, and timelines for ISO implementation or certification support.

Why prepare a formal Business ISO Proposal

Who typically prepares and reviews this proposal

Typical preparers and reviewers include internal quality leads, external consultants, procurement teams, and legal advisors who must confirm scope and authority before signing.

  • Quality manager or compliance lead who verifies scope and technical accuracy.
  • Procurement or vendor manager who compares pricing, terms, and vendor qualifications.
  • External ISO consultant or auditor who confirms methodology and certification readiness.

Each stakeholder uses the proposal for different checks — technical scope, commercial terms, compliance needs, and signatory authority — before execution.

Essential sections to include in a professional proposal

A robust Business ISO Proposal organizes information so reviewers can evaluate scope, responsibilities, timelines, costs, and compliance obligations without follow-up questions.

Executive summary

Concise project overview, objectives, client benefits, and one‑sentence summary of deliverables and timeline to orient decision makers.

Scope of work

Detailed description of included processes, departments, and exclusions; references to standards (for example ISO 9001, ISO 27001) where applicable.

Deliverables & milestones

Concrete list of deliverables, milestone dates, and acceptance criteria used to validate completion and trigger payments.

Pricing & terms

Breakdown of fees, payment schedule, expenses, change order process, and any assumptions that affect cost or schedule.

Compliance & liability

Statements on standards conformance, confidentiality, data handling, required client inputs, and limitation of liability language.

Signatures & authority

Signature blocks with printed names, titles, and date fields for each authorized signatory and any witness or notarization requirements.

Step-by-step: complete and execute the proposal

Follow this sequence to prepare, review, and obtain valid signatures on a Business ISO Proposal.

  • 01
    Draft: Populate scope, deliverables, and fees using exact formats.
  • 02
    Internal review: Obtain technical and commercial approvals before sending externally.
  • 03
    Send for signature: Route to authorized signers with required attachments and disclosures.
  • 04
    Archive: Store executed copy and audit trail for retention and audits.

Typical digital workflow settings to configure

Configure these workflow elements when youprepare the proposal for electronic execution to ensure correct routing and authentication.

Field Configuration
Signature order Sequential or parallel signer order as required.
Authentication Email link, SMS code, or stronger ID verification.
Reminders Automated reminders frequency and expiration settings.
Retention Automatic storage location and retention policy.

Technical requirements for secure eSigning

Choose a platform that supports required file formats, signer authentication, and audit trail capture before sending the proposal.

  • Integrations: Salesforce, Microsoft 365, NetSuite, Google Workspace
  • File formats: PDF, DOCX, and fillable form exports
  • Authentication: Email, SMS, KBA, or advanced methods

Digital execution workflow overview

A standard online signing workflow minimizes friction while preserving legal validity and an audit trail for each signature event.

  • Upload: Sender uploads proposal and supporting files.
  • Prepare: Place signature, initial, and data fields.
  • Authenticate: Choose email, SMS, or stronger authentication.
  • Complete: Signer reviews, signs, and receives final copy.

Representative eSignature vendor comparison for proposal signing

Compare baseline features and starting prices for common eSignature providers; signNow is listed first per table convention.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies Varies Varies Varies
Bulk Send Yes Varies Varies Varies Varies
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Security and compliance features to note

Encryption: TLS 1.2/1.3 in transit
Data at rest: AES-256 encryption
Certifications: SOC 2 Type II, ISO 27001
Regulatory: ESIGN, UETA compliance
Healthcare: HIPAA support with BAA
Accessibility: WCAG 2.0 Level AA

Who may sign and their authority

Quality Manager

Often signs for technical acceptance and confirms that the scope aligns with the organization’s ISO objectives; their signature indicates technical readiness, not financial commitment.

Authorized Officer

Chief procurement officer, CEO, or delegated signatory signs for contractual acceptance and financial obligation; verify delegation or board resolution when limits exist.

Common pitfalls to avoid when preparing the proposal

  • Unclear scope descriptions that use vague phrases like 'as needed' or 'reasonable efforts' cause disputes over deliverables and pricing.
  • Using informal signer names or nicknames rather than legal entity names delays execution and may require contract amendments.
  • Omitting required attachments, such as the statement of work or certification maps, forces follow-up reviews and extends approval timelines.
  • Failing to specify acceptance criteria and milestones leads to disagreements on completion and payment triggers during project delivery.

Legal and commercial risks from improper execution

Invalid signature: May affect enforceability under ESIGN or UETA
Unauthorized signing: Can expose organization to contractual liability
Data breach: Potential state and federal notification obligations
Missing disclosures: Consumer-facing items may require specific disclosures
Late approvals: Schedule slippage and cost escalation risk
Incorrect retention: Noncompliance with regulatory retention rules

Typical timelines and processing expectations

Set clear deadlines and internal checkpoints so reviewers and signers know timing expectations from submission to execution.

Proposal preparation window:

Allow 3–10 business days depending on review complexity

Internal approvals:

Plan 7–14 days for technical and legal signoffs

Offer validity period:

Commonly 30 days unless otherwise specified

Execution target:

Aim for signatures within the offer validity period

Implementation start:

Begin work on or after the effective date

Recommended fields and configuration for online completion

Map form fields to expected data to avoid entry errors and to enable automatic routing and extraction.

Field Configuration
Client name field Set as required with exact text match validation
Effective date field Use date picker, MM/DD/YYYY enforcement
Signature block Require printed name, title, and date fields
Attachment field Accept PDF or DOCX with size limits

Real-world examples of proposal use

These short examples illustrate how organizations use Business ISO Proposals for different outcomes.

Optica Ventures

A small consultancy prepared a proposal to implement ISO 9001

  • Project scope included three pilot sites
  • The executed proposal defined milestones and acceptance criteria, reducing rework and enabling a clear audit trail for certification readiness.

Martin Properties

A regional property manager used a standardized proposal template

  • Template reduced drafting time by centralizing pricing and scope
  • That consistency improved internal approvals and ensured uniform contract terms across the portfolio.

Frequently asked questions and quick solutions

Answers to common questions about preparing, signing, and storing a Business ISO Proposal, including legal and technical considerations.


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