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Company name, full mailing address, phone number, email, and CBP port or office being contacted for easy identification.
A concise, well-documented letter speeds CBP review, reduces hold time, and creates a clear paper trail for compliance. Properly prepared letters minimize inspection risk and support faster resolution of entry discrepancies.
Assign a single point of contact and retain copies of the letter and all attachments to support any future CBP correspondence or audits.
A senior representative (e.g., Customs Compliance Manager, VP of Operations, or authorized signatory) who can attest to factual statements and direct corrective actions. The signer should be identified by full legal name and job title and have authority to bind the company for customs matters.
A licensed customs broker may prepare and submit the letter on the importer’s behalf if accompanied by a written broker authorization. Include broker name, license number, and documentation proving authority to act for the importer.
Company name, full mailing address, phone number, email, and CBP port or office being contacted for easy identification.
CBP entry number, bill of lading, air waybill, invoice number, and shipment dates so officials can locate the file quickly.
A chronological, factual summary of events and why CBP action or clarification is requested; avoid opinions or ambiguous wording.
A specific, concise request (e.g., release instructions, reclassification, penalty mitigation) with proposed next steps and deadlines if applicable.
List of supporting documents included (commercial invoice, packing list, bills of lading, broker power of attorney, prior correspondence).
Printed name, title, company, date, and signature. If a broker signs, include broker license details and authorization statement.
| Field | Configuration |
|---|---|
| File Format | PDF/A for long-term retention |
| Signature Method | Electronic signature with audit trail |
| Authentication | Email plus SMS code or broker credentials |
| Storage | Secure archive with versioning |
Retain copies of the sent package and delivery receipts; note the CBP point of contact and timestamp for the official record.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |
The importer explains valuation discrepancies and provides corrected invoices
A licensed broker requests release after inspection and payment of duties
| Criteria | Business Letter to CBP | Entry Summary | Broker POA |
|---|---|---|---|
| Purpose | clarify or request action | declare imported goods | authorize broker |
| Formal Signature | required | required | required |
| Attachments Typical | invoices, bl, correspondence | commercial invoice, hts codes | power of attorney documents |
| Submitted To | cbp or broker | cbp via ace | cbp and broker records |
Send letter as soon as issue is identified; same-day for urgent holds
CBP review timing varies; expect from 24 hours to several business days depending on caseload
Set internal SLA to acknowledge and respond to CBP within 24–48 hours
Keep records for at least 3 years to meet IRS and trade audit requirements
Note any CBP-specified deadlines for appeals or supplemental submissions