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Business MSA Package

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Business MSA Package

This Master Services Agreement (Agreement) is entered into as of by and between:

WHEREAS

WHEREAS, Client desires to engage Service Provider to perform certain professional services as described herein, and Service Provider represents that it has the requisite expertise, personnel and resources to perform such services in accordance with the terms of this Agreement.

WHEREAS, the parties intend by this Agreement to set forth the terms and conditions under which Service Provider will provide services to Client, including performance standards, payment terms, confidentiality obligations and remedies for breach.

NOW, THEREFORE, in consideration of the mutual covenants contained herein, the parties agree as follows:

1. Scope of Work

Service Provider shall perform the services described below in a professional and workmanlike manner in accordance with industry standards. Deliverables, milestones and acceptance criteria shall be set forth in writing and updated by mutual agreement.

2. Payment Terms

Client shall pay Service Provider the compensation set forth below in consideration for the performance of services. All sums are stated in U.S. dollars unless otherwise indicated.

Invoices shall be issued by Service Provider in accordance with the payment schedule. Client shall pay undisputed invoices within days of receipt. Late payments shall accrue interest at the lesser of (i) % per month or (ii) the maximum rate permitted by applicable law.

3. Term and Termination

The term of this Agreement shall commence on and shall continue until unless earlier terminated in accordance with this Section.

Either party may terminate this Agreement for convenience upon days' prior written notice to the other party. Either party may terminate immediately for material breach if the breach remains uncured for days after written notice specifying the breach.

Upon termination, Service Provider shall deliver all completed and in-progress work and Client shall pay for all services performed and reimbursable expenses incurred through the effective date of termination. Each party shall return or destroy the other party's Confidential Information in accordance with Section 5.

4. Confidentiality

For purposes of this Agreement, "Confidential Information" means nonpublic information disclosed by a party (Disclosing Party) to the other party (Receiving Party) that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

The Receiving Party shall (i) use Confidential Information solely to perform its obligations under this Agreement; (ii) protect Confidential Information with at least the same degree of care it uses to protect its own confidential information but no less than a reasonable degree of care; and (iii) not disclose Confidential Information to any third party except to its employees, contractors or advisors who have a need to know and are bound by confidentiality obligations no less protective than those set forth herein.

Confidential Information does not include information that: (a) becomes generally available to the public other than through a breach of this Agreement; (b) was in the Receiving Party's possession without restriction prior to disclosure by the Disclosing Party; (c) is rightfully obtained by the Receiving Party from a third party without restriction; or (d) is independently developed by the Receiving Party without use of the Disclosing Party's Confidential Information.

The obligations of confidentiality shall survive termination of this Agreement for years, except with respect to trade secrets which shall remain protected for as long as they qualify as trade secrets.

5. Indemnification; Limitation of Liability

Each party shall indemnify, defend and hold harmless the other party from and against claims arising out of the indemnifying party's gross negligence, willful misconduct or material breach of this Agreement. The indemnified party shall provide prompt written notice of any claim and cooperate in the defense.

Except for indemnification obligations, each party's aggregate liability under this Agreement shall be limited to direct damages not to exceed the amount of fees paid or payable by Client to Service Provider under this Agreement in the twelve (12) months preceding the event giving rise to the claim. Neither party shall be liable for special, incidental, consequential or punitive damages.

6. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to its conflicts of law principles.

7. Entire Agreement; Amendments

This Agreement, together with any exhibits or statements of work expressly incorporated herein, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous agreements and understandings, whether written or oral.

No amendment or modification of this Agreement shall be effective unless in writing and signed by authorized representatives of both parties.

8. Miscellaneous Provisions

Neither party may assign this Agreement without the prior written consent of the other except to a successor in connection with a merger, acquisition or sale of substantially all of the assigning party's assets. Notices shall be in writing and delivered to the addresses set forth above or as otherwise designated in writing.

Client:

By:

Date:

Service Provider:

By:

Date:

Enter text✕

What the Business MSA Package Is

The Business MSA Package is a standardized Master Services Agreement combined with commonly required appendices, schedules, and signature-ready pages used to document ongoing vendor-client relationships. It bundles core contract clauses—scope of work, payment terms, confidentiality, IP assignment, warranties, indemnities, termination, and dispute resolution—plus exhibits such as statement of work, pricing schedule, and insurance requirements to create a complete execution packet for commercial engagements.

Why a Complete MSA Package Matters

A finished MSA package reduces negotiation time, clarifies roles and obligations, and centralizes exhibits for consistent execution. It lowers legal and operational friction by standardizing key terms, which helps with procurement review, audit readiness, and downstream contract management.

Why a Complete MSA Package Matters

Who Typically Prepares and Signs an MSA Package

Teams that prepare and sign Business MSA Packages include legal, procurement, sales operations, and senior business leaders.

  • Legal and contract managers who draft and approve standard language across multiple deals, aligning risk allocation and compliance.
  • Procurement or vendor management teams that validate vendor qualifications, insurance, and performance terms for onboarding.
  • Sales operations and account executives responsible for attaching pricing exhibits and ensuring commercial terms match proposals.

Signers often include authorized officers, contracting managers, or delegated signatories; ensure signatory authority is verified before execution.

Core Components Included in a Professional Business MSA Package

A complete package groups the primary MSA document with supporting exhibits and execution tools so counterparties can review, sign, and store a single consolidated agreement.

Master Agreement

The central contractual text defining relationship scope, liability caps, indemnities, confidentiality, and standard termination and remedy provisions to govern all engagements.

Statement of Work

Project-specific exhibit describing deliverables, milestones, acceptance criteria, deliverable ownership, and any project-level timelines tied to fees and invoicing.

Pricing Schedule

Detailed fee table and payment terms including invoicing cadence, late fees, tax treatment, and currency specifications when applicable.

Data & Security Addendum

Requirements for data handling, encryption, breach notification, and compliance obligations such as HIPAA or other regulatory controls where applicable.

Insurance and Indemnity Rider

Insurance coverage minimums, endorsements, limits of liability, and procedural steps for claims and third-party indemnity enforcement.

Execution Page

Signature blocks for each party, dates, authority lines, and any notarization or witness language required by one or more jurisdictions for enforceability.

Required Information and Fields in the MSA Package

Legal Entity: Full legal name
Authorized Signer: Name and title
Effective Date: MM/DD/YYYY
Addresses: Street, city, state
Tax ID: EIN or SSN
Payment Terms: Net days, currency

Step-by-Step: Completing the Business MSA Package

Follow a consistent sequence to customize, review, and execute the package to avoid gaps and ensure enforceability.

  • 01
    Prepare: Select template, attach SOW and pricing exhibit.
  • 02
    Review: Legal and procurement review redlines and risk items.
  • 03
    Authorize: Confirm signer authority and internal approvals.
  • 04
    Execute: Sign electronically or in person; capture audit trail.

How to Configure an Online MSA Signing Workflow

Set up a repeatable digital workflow that assigns roles, authentication, and routing order to reduce manual handling and errors.

Field Configuration
Signer Sequence Define signing order and parallel steps
Authentication Level Email link, SMS code, or KBA
Conditional Fields Show fields based on responses
Audit Trail Capture IP, timestamps, and actions

Distribution and eSubmission Options

Choose distribution channels that match recipient access and required authentication strength.

  • Email Delivery: Standard, low-friction signing
  • Bulk Send: High-volume distribution supported
  • API Integration: Automate via CRM or ERP

Integrations with systems such as Salesforce, Microsoft 365, NetSuite, and Google Workspace enable automated routing and archival while preserving audit trails and metadata.

Timelines and Expected Processing Milestones

Common timing expectations help planning: drafting, review cycles, approvals, and final execution all have predictable windows that stakeholders should know in advance.

Drafting Window:

1–5 business days depending on complexity

Internal Review:

3–10 business days for legal and procurement

Counterparty Review:

3–15 business days, may require negotiations

Signature Completion:

Often 24–72 hours with eSignature workflows

Document Archival:

Immediate after final signature; certificate retained

Common Mistakes to Avoid When Preparing an MSA Package

  • Using inconsistent party names between the MSA and exhibits, which can create ambiguity and delay financial onboarding and tax reporting.
  • Leaving effective dates or renewal terms blank or ambiguous; open dates can cause disputes about when obligations commence or expire.
  • Failing to verify signatory authority; unsigned or unauthorized signatures risk rejection by banks and counterparties.
  • Not including required regulatory language (for example HIPAA addenda in healthcare) which can compromise compliance and enforceability.

Penalties and Legal Risks of an Incorrect MSA Package

Contract Invalidity: Material defects
Tax Exposure: Incorrect reporting
Regulatory Fines: HIPAA or sector fines
Dispute Costs: Litigation expenses
Payment Delays: Invoicing disputes
Reputational Harm: Partner distrust

eSignature Vendor Comparison for Executing MSA Packages

A neutral comparison of core pricing and feature presence across common eSignature vendors; signNow is listed first per standard comparison order.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies Varies Varies Varies
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year Varies Varies Varies

Real-World Examples of MSA Execution at Scale

Organizations across industries use standardized MSA packages to speed contracting while preserving compliance and auditability.

Optica Ventures LLC

Optica standardized a single MSA template to reduce negotiation cycles and ensure consistency.

  • Implementation focused on template controls and approval routing.
  • "The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers." — Brian Fitzgibbons, COO

BIS

BIS prioritized SOC 2 and signature audit trails when scaling digital execution.

  • The team required enforceable timestamps and retention.
  • "We felt most comfortable with airSlate SignNow given their SOC 2 certification and strict focus on ESIGN and UETA act compliance." — Dan Rotelli, CEO

FAQs and Troubleshooting for Business MSA Packages

Answers to frequent questions about execution, e-signatures, signatory authority, and compliance when using an MSA package.


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