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Business Performance Contract

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Business Performance Contract

Parties

Recitals

WHEREAS, Service Provider is engaged in the business of delivering services and performances related to the business objectives described herein and represents that it has the expertise, personnel, and resources to perform the services described in this Agreement; and

WHEREAS, Client desires to retain Service Provider to perform the services on the terms and conditions set forth in this Agreement and Service Provider agrees to provide such services pursuant to the terms of this Agreement; and

WHEREAS, the parties intend that this Agreement set forth the full terms for the performance, payment, confidentiality, and remedies related to the services provided.

Scope of Work

Service Provider shall perform the services and deliver the work products described below (collectively, the "Services"). The Services shall be performed in a professional and workmanlike manner consistent with prevailing industry standards.

Payment Terms

In consideration for the Services, Client shall pay Service Provider as set forth below. All amounts are in U.S. dollars unless otherwise stated.

Invoices shall be submitted in accordance with the Payment Schedule. Client will pay all undisputed invoices within days of Client's receipt of an accurate invoice. Disputed portions of any invoice shall be governed by the Dispute Resolution provisions below; undisputed portions remain payable.

Late payments shall bear interest at a rate of on the past-due amount, compounded monthly, plus any reasonable costs of collection, including attorneys' fees.

Term and Termination

This Agreement commences on the Effective Date and continues until completion of the Services or the End Date, unless earlier terminated as provided herein.

Effective Date:    End Date (if applicable):

Either party may terminate this Agreement for material breach by the other party if the breaching party fails to cure the breach within days after receipt of written notice. Either party may also terminate for convenience upon days' prior written notice to the other party. Upon termination, Client shall pay Service Provider for Services performed and non-cancellable commitments incurred through the effective date of termination.

Confidentiality

"Confidential Information" means non-public information disclosed by either party that is designated as confidential or that reasonably should be understood to be confidential. Each party shall (a) protect Confidential Information of the other party with at least the same degree of care it uses to protect its own confidential information, and (b) use Confidential Information solely to perform its obligations under this Agreement. Confidential Information does not include information that is or becomes publicly known through no breach of this Agreement, that is already known to the receiving party, or that is independently developed without use of the disclosing party's Confidential Information.

Performance Standards; Remedies

Service Provider will perform Services in a timely manner consistent with industry standards. If the Services fail materially to conform to the requirements of this Agreement, Client's sole and exclusive remedy, and Service Provider's entire liability, shall be to require Service Provider to promptly re-perform the nonconforming Services or, if re-performance is not commercially reasonable, to receive a refund of the portion of the Fees attributable to the nonconforming Services.

Change Orders

Any change to the Scope of Work shall be memorialized in a written change order signed by authorized representatives of both parties specifying the change, any adjustment to fees, and any change to schedule or deliverables.

Intellectual Property

Unless otherwise agreed in writing, Service Provider retains ownership of pre-existing intellectual property and tools. Unless specifically assigned in writing, deliverables created under this Agreement and paid for in full shall be owned by Client, subject to Service Provider's retained rights to use general knowledge, skills, and know-how developed during performance.

Indemnification and Limitation of Liability

Each party shall indemnify and hold harmless the other from third-party claims arising from the indemnifying party's gross negligence or willful misconduct. Except for liability arising from gross negligence, willful misconduct, or breach of confidentiality, neither party's liability for any claim arising under this Agreement shall exceed the total fees paid by Client to Service Provider under this Agreement in the twelve (12) months preceding the claim.

Notices

All notices required or permitted under this Agreement shall be in writing and delivered to the addresses set forth below or to such other address as a party may designate by written notice. Notice shall be deemed given upon receipt.

Governing Law; Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the state of without regard to conflict of law principles. The parties shall first attempt in good faith to resolve disputes through negotiation. If unresolved within 30 days, disputes shall be resolved by binding arbitration before a single arbitrator in the county where the Client's principal place of business is located, unless the parties agree otherwise in writing.

Entire Agreement; Severability

This Agreement, including all exhibits and signed change orders, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Execution and Binding Effect

This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one instrument. Electronic, facsimile, or scanned signatures shall be effective and binding.

Service Provider

Printed Name:

By:

Date:

Client

Printed Name:

By:

Date:

Enter text✕

What a Business Performance Contract Is and When It’s Used

A Business Performance Contract is a written agreement that sets measurable performance obligations, deliverables, timelines, and remediation or incentive terms between commercial parties. It identifies the contracting parties, defines the scope of work or services, establishes metrics or KPIs used to evaluate performance, and clarifies payment, reporting, and dispute-resolution procedures. These agreements are common for vendor services, managed services, consulting engagements, and performance-based procurement where payment or contract continuation depends on meeting defined standards.

Why a Clear Performance Contract Matters for Risk and Enforcement

A precise Business Performance Contract reduces ambiguity, allocates risk, and documents remedies for missed targets. For electronic execution, the ESIGN Act (15 U.S.C. ch. 96) and state UETA laws validate e-signatures when intent, consent, attribution, and retention requirements are met.

Why a Clear Performance Contract Matters for Risk and Enforcement

Who Typically Prepares and Signs These Contracts

Business Performance Contracts are used by operational teams, procurement, legal, and finance when vendor outcomes are measurable and contract renewal depends on results.

  • Procurement and Sourcing teams negotiating service-level obligations and acceptance criteria for vendors.
  • Finance professionals defining payment triggers tied to KPIs, reporting cadence, and audit rights.
  • Legal and Contract Managers drafting warranty, liability, and termination clauses to enforce performance remedies.

Combining these stakeholders in drafting reduces rework and ensures the contract aligns with operational measurement and payment processes.

Signatory Roles and Typical Authorities

Chief Financial Officer

CFO or delegated finance officer usually approves payment terms and penalties; signs where monetary authority exceeds operational approver thresholds and ensures tax/reporting alignment.

Authorized Signatory

Business owner, CEO, or named corporate officer executes on behalf of the legal entity when contract value or corporate policy requires executive-level warranty and indemnity acceptance.

Core Sections to Include in a Professional Business Performance Contract

Include clear, measurable provisions and administrative terms so obligations and remedies are unambiguous for both parties.

Parties

Full legal names and entity types for each party, including registered addresses and authorized representative names to avoid identity disputes during enforcement.

Scope of Work

Detailed description of services or deliverables with version control, acceptance criteria, and reference to exhibits or project statements of work.

Performance Metrics

Specific KPIs, measurement methodology, reporting frequency, and the source of truth for data used to evaluate compliance.

Payment Terms

Timing, invoicing rules, holdbacks, liquidated damages or bonuses tied to KPI results, and consequences for late or disputed payments.

Remedies and Termination

Cure periods, step-in rights, termination for material breach, and any service credits or indemnities tied to failure to meet metrics.

Dispute Resolution

Choice of law, jurisdiction, escalation process, mediation/arbitration provisions, and whether interim relief is permitted.

Step-by-Step: Preparing and Executing the Contract

Follow these sequential steps to prepare, route, and finalize a Business Performance Contract with clear responsibilities.

  • 01
    Draft Document: Assemble SOW, KPIs, payment and termination clauses.
  • 02
    Internal Review: Legal, finance, and operations confirm language and metrics.
  • 03
    Signatory Assignment: Designate authorized signers and identify witnesses or notaries if required.
  • 04
    Execute and Distribute: Obtain signatures, capture audit trail, and circulate final fully executed copy.

How to Configure an Online Signing Workflow

Typical configuration options for e-signature platforms when sending a Business Performance Contract.

Field Configuration
Signature Order Sequential or parallel signer order selectable per workflow.
Authentication Email link by default; add SMS code or KBA for higher assurance.
Template Use Save the contract as a reusable template with locked KPI fields.
Bulk Send Enable where identical contracts go to many recipients (plan dependent).

Technical and Integration Considerations for eSigning

Choose a platform that supports required authentication, audit trails, and your key integrations for document storage and contract lifecycle management.

  • File Formats: Accepts PDF, DOCX, HTML, XLSX
  • Integrations: Salesforce, NetSuite, Google Workspace supported
  • Security: TLS 1.2/1.3 and AES-256 encryption

Verify any integration requirements (CRM, ERP, cloud storage) and confirm whether the platform offers features like conditional fields, audit trails, and SSO before enabling automated routing.

Where to Send and How to Route the Signed Contract

A consistent routing plan ensures deliverables, finance, and legal receive the executed agreement and supporting exhibits.

  • Upload Document: Store master copy in contract repository or cloud storage.
  • Place Fields: Add signature, date, and initial fields for each party.
  • Assign Signers: Set signer roles and authentication method.
  • Distribute Copies: Send executed PDF to stakeholders and archive.

Key Dates to Track in the Contract

Monitor effective dates, measurement windows, and termination notice deadlines to prevent missed obligations or unintended renewals.

Effective Date:

Date when performance obligations begin.

Performance Start:

First date included in KPI measurement.

Deliverable Due Dates:

Specific milestone completion dates or windows.

Payment Due:

Invoice terms, e.g., Net 30 from invoice date.

Termination Notice:

Notice period required, typically 30–90 days.

Milestone Timeline From Draft to Performance

A sequential milestone view clarifies responsibilities from contract creation through acceptance and ongoing performance monitoring.

01

Drafting Complete

Finalize SOW and KPI definitions before sending for review.

02

Review and Approval

Legal and finance approve terms and payment triggers.

03

Execution

All parties sign and the agreement becomes binding.

04

Monitoring & Reporting

Collect KPI data and issue periodic performance reports.

Common Mistakes to Avoid When Preparing This Contract

  • Vague KPIs that lack measurement methodology or data sources.
  • Missing definitions for breach, cure periods, and remedy calculation.
  • Ignoring approval authority or failing to get proper corporate sign-off.
  • Not preserving an audit trail for electronic execution and amendments.

Risks and Potential Consequences of Errors

Enforceability Risk: Poorly defined metrics may render remedies unenforceable.
Payment Disputes: Ambiguous invoicing terms can delay or forfeit payment.
Regulatory Exposure: Incorrect recordkeeping may affect tax or audit positions.
Reputational Risk: Missed SLAs can damage customer or vendor relationships.
Legal Fees: Litigation or arbitration increases cost and time.
Data Security: Improper handling of sensitive data can trigger HIPAA/CCPA issues.

Typical Vendor Pricing and Feature Comparison for eSignature

Compare basic pricing and common features across vendors; signNow is placed first for clarity. Pricing reflects annual-billed starting tiers and common plan differences.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Varies by plan Varies by plan Varies by plan Varies by plan
Audit Trail Yes Yes Yes Yes Yes
Envelope Cap No cap 100 envelopes/user/year Varies by plan Varies by plan Varies by plan

Real-World Examples of Performance Contract Adoption

These examples illustrate how businesses use online signing and structured contracts to manage performance outcomes.

Optica Ventures LLC

Optica standardized performance clauses and executed vendor agreements online to speed onboarding.

  • The interface simplified customer signing.
  • The result was a smoother customer experience and faster contract turnaround while preserving an auditable execution record for finance and legal teams.

Martin Properties

A small real estate operator moved performance-based vendor contracts to electronic workflows to avoid in-person meetings.

  • Mobile signing enabled field approvals.
  • This change allowed managers to finalize agreements on-site, reduced collection time, and ensured consistent contract storage and retrieval.

How to Amend or Update a Business Performance Contract

Use a controlled amendment process so changes are tracked, approved, and executed with the same formalities as the original agreement.

01

Identify Amendment:

Pinpoint clauses and exhibits that require modification.
02

Draft Redline:

Prepare a marked-up version showing additions and deletions.
03

Internal Approval:

Get legal and finance sign-off on revised terms.
04

Execute Amendment:

Obtain signatures using identical authentication as original.
05

Distribute Updated Copy:

Replace repository record and notify stakeholders.
06

Archive Prior Versions:

Retain previous signed versions for audit and dispute history.

Frequently Asked Questions About Business Performance Contracts

Answers to common execution, validity, and storage questions for Business Performance Contracts executed electronically or on paper.


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