Business Process Processing Flow

BUSINESS PROCESS PROCESSING FLOW

Client Name:   Service Provider Name:

Effective Date:   Document Reference ID:

RECITALS

WHEREAS, Client engages Provider to design, document, and operate the business process flow described in this Agreement to ensure consistent receipt, processing, and disposition of specified business inputs; and

WHEREAS, Provider possesses the technical expertise, personnel, and resources necessary to perform process mapping, implementation oversight, and ongoing process management consistent with the Scope of Work set forth herein; and

NOW, THEREFORE, in consideration of the mutual covenants contained in this Agreement, the parties agree as follows.

SCOPE OF WORK

Core deliverables include: process mapping and diagramming; roles and responsibilities matrix; input/output specifications; exception handling procedures; system integration points; and training materials. Provider shall deliver an initial process map within days of Effective Date.

PROCESS FLOW STEPS

Step 1 — Intake

Step 2 — Validation & Routing

Step 3 — Approval / Escalation

PAYMENT TERMS

Total Fee:   Currency:

Invoices are payable within days of invoice receipt. Late payments shall incur interest at until paid in full. Payment method:

TERM AND TERMINATION

Term: This Agreement commences on and continues until unless earlier terminated in accordance with this Section.

Either party may terminate for convenience upon days' prior written notice. Either party may terminate for material breach if the breaching party fails to cure within days after receipt of written notice specifying the breach.

CONFIDENTIALITY

Each party shall maintain in confidence all Confidential Information disclosed by the other party and shall not use such Confidential Information except to perform its obligations under this Agreement. "Confidential Information" means non-public business, technical, financial, or operational information identified as confidential at disclosure or that a reasonable person would understand to be confidential. Confidentiality obligations survive termination for a period of years.

PERFORMANCE METRICS & REPORTING

Reporting Frequency:   Primary Contact for Reports:

CHANGE CONTROL

Material changes to the documented process require a written Change Order approved by authorized representatives of both parties. Changes not authorized in writing shall not be binding and Provider shall not implement them without a signed Change Order.

I acknowledge written change orders are required for material scope changes

ACCEPTANCE CRITERIA

GOVERNING LAW; ENTIRE AGREEMENT

This Agreement shall be governed by the laws of the jurisdiction specified by the parties: , without regard to conflict of law principles.

This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, whether written or oral, relating to such subject matter. Any amendment or modification must be in writing and signed by both parties.

MISCELLANEOUS PROVISIONS

Independent Contractor. Provider is an independent contractor. Nothing in this Agreement creates an employment, partnership, joint venture, or agency relationship between the parties.

Assignment. Neither party may assign or transfer this Agreement without the prior written consent of the other party, except to a successor in interest in connection with a merger or sale of substantially all assets.

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