Scope of Services
Describe deliverables, service levels, exclusions, and acceptance criteria so both parties know what is in and out of scope.
A 36-month contract balances stability and flexibility: it secures predictable pricing and commitments for medium-term projects while allowing for periodic reviews, renewal negotiations, and adjustments for scope or regulatory changes. It also records dispute resolution processes and allocation of risk for the contract lifecycle.
Typical users include procurement, operations, legal teams, and vendor account managers who manage multi-year services and vendor relationships.
The document is also used by finance for payment schedules and by compliance teams to confirm regulatory obligations are included.
Chief Financial Officers or executives with delegated contracting authority commonly sign on behalf of a company. Their signature binds the organization to payment obligations, indemnities, and any operational commitments defined in the contract.
A vendor's VP of Contracts or Director-level representative often signs to accept service levels and pricing. They should have documented authority or an internal delegation to execute multi-year agreements.
Describe deliverables, service levels, exclusions, and acceptance criteria so both parties know what is in and out of scope.
State fixed fees, billing cadence, invoicing requirements, late-payment interest, and any CPI or index adjustments applied during the term.
Define response and resolution times, uptime targets, remedies for missed SLAs, and reporting obligations for performance.
Specify a change-order process that documents scope adjustments, approval authority, cost impact, and scheduling effects.
Include effective date, initial 36-month term, auto-renewal conditions or renewal notice windows, and how renewals are negotiated.
Limitations on liability, insurance requirements, and mutual indemnities should be precise to manage financial risk over the three years.
| Field | Configuration |
|---|---|
| Signature Field | Assign to authorized signer with required date field |
| Initials Field | Place at amendment pages for each party |
| Conditional Fields | Show charges or renewal clauses only when applicable |
| Routing Order | Set sequential or parallel signer order |
Ensure the chosen platform meets any industry compliance needs (for example HIPAA or 21 CFR Part 11) and preserves a tamper-evident record for the full contract lifecycle.
When obligations and term begin
Timeframe to notify of non-renewal
Recurring invoice due dates each billing cycle
Required notice period for early termination
Acceptance and delivery target dates
All terms agreed and redlines resolved
Final signatures applied and dated
Active service delivery across 36 months
Evaluate renewal before the notice deadline
Large employer outsources desktop and network support under a 36-month agreement to ensure stable pricing and SLA commitments.
Property manager engages a janitorial and maintenance vendor for three years with scheduled inspections and penalty clauses.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |