Can this agreement be signed electronically?

Yes. Electronic signatures are valid under the federal ESIGN Act (15 U.S.C. §7001) and UETA in most states, when intent, consent, attribution, and record-retention requirements are satisfied. Note defined exceptions where wet-ink may still be required.

Do I need a notary or witnesses?

Not typically for commercial service agreements. Notarization and witness requirements apply only when statute or specific contract clauses require them. Availability of Remote Online Notarization varies by state; confirm with state notary commission before relying on remote notarization.

What if the signer lacked authority to sign?

A signature by an unauthorized person can expose the signing party to contract challenges. Verify signatory authority through corporate resolutions or officer certifications, and include a representation of authority clause to reduce risk before executing the agreement.

Are e-signatures enforceable across states?

Yes: ESIGN (15 U.S.C. §7001) and UETA make electronic signatures enforceable across most U.S. jurisdictions. New York follows ESRA rather than UETA. Confirm that the transaction is not among statutory exceptions such as wills or certain court filings.

How do I amend the agreement after signing?

To amend, prepare a written amendment specifying changed terms, obtain signatures from authorized representatives, and date the amendment. Use the same signature method as the original agreement and retain an auditable copy that meets ESIGN retention standards.

How long must I keep signed agreements?

Retention depends on record type; retain executed agreements for the contract term plus at least three years, extend to seven years for SOX-related records, and six years for HIPAA-related materials per 45 CFR §164.530(j). Consult counsel for state-specific requirements.

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Business Services Agreement for Century Link

Business Services Agreement for Century Link

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Business Services Agreement for Century Link

This Business Services Agreement ("Agreement") is made and entered into as of Effective Date: , by and between:

Service Provider Name: Client Name: Service Provider Address for Notices: Client Address for Notices:

RECITALS

WHEREAS, Service Provider represents that it has the experience, personnel and capability to provide business services, technical support, and network services as described herein (the "Services");

WHEREAS, Client desires to engage Service Provider to perform the Services under the terms and conditions set forth in this Agreement, and Service Provider agrees to perform such Services for the compensation and upon the terms provided herein;

NOW, THEREFORE, in consideration of the mutual covenants contained in this Agreement and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:

1. SCOPE OF WORK

Service Provider shall perform the Services and deliverables described below. Services shall be performed in a professional and workmanlike manner consistent with industry standards.

Description of Services (Scope of Work): Deliverables and Acceptance Criteria:

2. PAYMENT TERMS

Client shall pay Service Provider for the Services as follows.

Total Contract Amount (if fixed): Payment Schedule:

Invoices shall be submitted to Client in accordance with the Payment Schedule. Unless otherwise agreed in writing, undisputed invoices are due Net days from invoice date.

Late payments shall accrue interest at the lesser of % per month or the maximum rate permitted by law. In addition, Client shall be responsible for collection costs, including reasonable attorneys' fees, for any overdue amounts.

Reimbursable out-of-pocket expenses must be pre-approved in writing and will be invoiced in addition to fees.

3. TERM AND TERMINATION

This Agreement shall commence on the Start Date: and continue until End Date: , unless earlier terminated in accordance with this Section.

Either party may terminate this Agreement for convenience upon days' prior written notice to the other party. Either party may terminate for material breach if the breaching party fails to cure such breach within thirty (30) days after receipt of written notice specifying the breach.

Upon termination, Client shall pay Service Provider for Services performed and reasonable expenses incurred through the effective date of termination. If early termination is for Client convenience, Client shall also pay any non-cancellable commitments and reasonable wind-down costs as documented by Service Provider.

4. CONFIDENTIALITY

"Confidential Information" means non-public information disclosed by a party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, without limitation, business plans, technical designs, pricing, and customer data.

Each party shall: (a) hold the other party's Confidential Information in strict confidence using at least the same degree of care it uses to protect its own confidential information but not less than reasonable care; (b) use Confidential Information only as necessary to perform obligations or exercise rights under this Agreement; and (c) not disclose Confidential Information to any third party except to employees, contractors, and advisors who have a need to know and are bound by confidentiality obligations at least as protective as those herein.

Exceptions to Confidential Information (optional specification):

5. INTELLECTUAL PROPERTY

Unless otherwise agreed in writing, Service Provider retains all rights, title and interest in its pre-existing intellectual property, methodologies, tools, software, and know-how. Client shall own the intellectual property rights in the final deliverables specifically produced for Client under this Agreement upon full payment, except for any pre-existing Service Provider materials or third-party components.

If Client requires assignment of Service Provider intellectual property, such assignment must be negotiated in writing and may be subject to additional fees.

Deliverables Ownership (check applicable):

Assign deliverables to Client upon full payment
Grant Client a perpetual, non-exclusive license to use deliverables

6. INDEMNIFICATION AND LIMITATION OF LIABILITY

Each party agrees to defend, indemnify and hold harmless the other party from and against any third-party claims arising out of the indemnifying party's gross negligence, willful misconduct, or material breach of this Agreement, subject to the limitations below.

Liability Cap:

Except for liability arising from breach of confidentiality, gross negligence, willful misconduct, or indemnification obligations, the aggregate liability of each party under this Agreement shall not exceed the amounts paid or payable to Service Provider under this Agreement during the twelve (12) months preceding the claim.

7. TAXES

All fees are exclusive of taxes. Client shall be responsible for all sales, use, value-added and other taxes imposed on the Services, excluding taxes based on Service Provider's net income. If Service Provider is required to collect or pay any such taxes, Client will reimburse Service Provider unless Client provides a valid exemption certificate acceptable to the taxing authority.

8. NOTICES

All notices under this Agreement shall be in writing and delivered to the addresses set forth below or to such other address as either party may designate in writing. Notices are effective upon receipt when delivered personally, by nationally recognized overnight courier, or by certified mail return receipt requested.

Service Provider Notice Address (if different than above): Client Notice Address (if different than above):

9. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of , without regard to its conflict of laws rules. Any litigation arising out of or related to this Agreement shall be brought exclusively in the state or federal courts located in such state.

10. ENTIRE AGREEMENT

This Agreement (including any exhibits, schedules and statements of work executed hereunder) constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals, and communications, whether written or oral. Any modification to this Agreement must be in writing and signed by authorized representatives of both parties.

11. MISCELLANEOUS

Neither party may assign this Agreement without the prior written consent of the other party, except that Service Provider may assign to an affiliate or in connection with a merger, acquisition or sale of substantially all of its assets. The parties are independent contractors and nothing in this Agreement creates a partnership, joint venture, employment or agency relationship.

Additional Provisions or Special Terms:

Service Provider (Century Link) - Printed Name:

By:

Date:

Client - Printed Name:

By:

Date:

What the Business Services Agreement for Century Link Covers

Business Services Agreement for Century Link is a contractual template that defines terms for procuring services from or providing services to Century Link. It sets out scope of services, deliverables, pricing and payment terms, service levels, confidentiality, intellectual property allocation, liability limits, termination rights, and compliance obligations. The form is used to record mutual obligations, timelines, and acceptance criteria, and to specify governing law and dispute resolution. Parties commonly use this agreement for recurring telecom or IT services, professional services engagements, and vendor-supplier arrangements involving Century Link.

Why a Clear Agreement Matters for Century Link Engagements

Use the Business Services Agreement for Century Link to establish clear service expectations, allocate risk, and document payment and termination terms. A complete agreement reduces disputes, supports procurement controls, and provides an auditable record of commitments for compliance and vendor management.

Teams and Roles That Typically Complete This Agreement

Common users who complete this Business Services Agreement for Century Link include internal procurement, vendor contracting, and legal review teams.

Procurement teams managing vendor selection and purchase orders for telecom or IT services.
Vendor or subcontractor representatives negotiating scope, pricing, and service level commitments with Century Link.
Legal and compliance reviewers ensuring contract language, indemnities, and regulatory clauses are appropriate.

The agreement supports cross-functional signoff and centralized recordkeeping to simplify renewals, audits, and dispute resolution.

Primary Requestor and Signer Profiles

Requestor

Business unit or procurement lead who initiates the agreement, specifies required services, and approves budget. They coordinate technical requirements, timelines, and acceptance criteria, and work with legal to route the final document for signature and implementation.

Authorized Signer

An officer or delegated manager with legal authority to bind their organization. This signer confirms financial and contractual commitments, signs the agreement, and certifies that internal approvals and funding are in place before execution.

Stepwise Process to Prepare and Execute the Agreement

Follow these steps to complete and execute the Business Services Agreement for Century Link accurately and with necessary approvals.

01

Prepare Draft: Compile scope, pricing, and required attachments for review.
02

Internal Review: Routing to procurement and legal for redlines and approvals.
03

Finalize Terms: Resolve open items and confirm service levels and penalties.
04

Execute: Obtain signatures and distribute fully executed copies.

Configuring an Online Signing Workflow

Configure an online workflow to collect signatures, route approvals, and attach exhibits while preserving audit trails and access controls.

Field	Configuration
Signer Order	Sequential or parallel routing with designated roles.
Authentication	Email, SMS code, or KBA options available.
Field Rules	Conditional fields and required checks to validate entries.
Attachments	PDF exhibits, SOWs, and certificates upload permitted.

Where to Send or Store the Executed Agreement

Routing and submission options vary; choose the method that preserves the executed record and meets Century Link's procurement requirements.

Email: Send signed PDF to procurement mailbox and retain read receipt.
Portal Upload: Submit through Century Link vendor portal per contract instructions.
Cloud Storage: Store executed agreement in your secure contract repository.
Mail: Send original signed copy via certified mail if required.

Technical and Format Considerations for Sharing and Signing

Choose a distribution method that secures the executed record, supports required authentication, and preserves the audit trail for compliance.

Supported Formats: PDF, DOCX, and HTML supported
Integrations: Integrates with Salesforce, NetSuite, Microsoft 365, and Google Workspace
Authentication: Email link, SMS, SAML, two-factor

Core Contract Sections to Include and Review

Important sections within the Business Services Agreement for Century Link define the operational, financial, intellectual property, and risk allocation frameworks that govern the vendor relationship.

Scope

Describe precise deliverables, milestones, performance metrics, and acceptance tests. Include exclusions and interfaces with customer systems to prevent scope creep and disputes over expected outcomes.

Pricing

Specify pricing model, unit rates, invoicing schedule, late payment penalties, and any rate adjustments. State whether taxes, travel, or pass-through costs are included or billed separately.

Service Levels

Define measurable service level objectives, remedies for missed targets, escalation paths, and reporting frequency. Tie acceptance criteria to invoice milestones when appropriate.

Intellectual Property

Allocate ownership of pre-existing and newly created IP, specify license scopes and duration, include work-for-hire or assignment terms, and address residuals and post-termination use rights.

Confidentiality

Set nondisclosure obligations, permitted disclosures, data handling and retention requirements, breach notification timelines, encryption standards, access controls, and contractor confidentiality training obligations for sensitive customer information.

Termination

Detail termination for convenience and for cause, required cure periods, notice procedures, transition assistance obligations, final billing rules, and survival of indemnities, confidentiality, and liability limitations.

Common Preparation Pitfalls to Avoid

Failing to define deliverables and acceptance criteria clearly, which leads to disagreements about completed work and withheld payments during project closeout.
Using vague payment schedules or missing invoicing instructions that delay vendor payment and create reconciliation problems for accounts payable teams.
Not matching the authorized signer name with corporate records, resulting in rejected signatures or claims the signer lacked authority.
Omitting indemnity limits or insurance requirements, exposing parties to open-ended liability and unexpected claims when performance problems occur.

Essential Data Elements to Include in the Agreement

Parties: Legal names of both contracting entities

Effective Date: Enter as MM/DD/YYYY date format

Scope of Services: Detailed deliverables and acceptance criteria

Payment Terms: Amount, due dates, invoicing instructions

Confidentiality: Nondisclosure obligations and data handling

Signatures: Printed name, title, date, and signature

Principal Risks and Consequences of Errors

Invalid Signature: May render agreement unenforceable

Incorrect Party Name: Contract may fail to bind the intended entity

Missing Terms: Leads to disputes over scope or payment

Noncompliance Risk: Regulatory fines or operational suspension

Late Filing: Potential tax penalties or interest

Data Exposure: Breach fines, HIPAA liability if relevant

Typical Timelines and Processing Expectations

Standard processing times and key deadlines help set expectations for onboarding, service commencement, invoicing, and contract renewals.

Contract Drafting:

Allow three to ten business days for internal drafting and review.

Legal Review:

Allow five to fifteen business days for legal and compliance review.

Negotiation Cycle:

Expect one to three rounds of redlines over two weeks.

Execution:

Electronic signatures typically complete within twenty-four to seventy-two hours.

Activation:

Service activation may require up to thirty calendar days.

Key Contract Milestones from Draft to Implementation

Typical lifecycle milestones for the Business Services Agreement for Century Link guide parties from initiation to post-execution management.

01

Request and Draft

Initiation, requirements gathering, and initial draft prepared.

02

Review and Negotiate

Procurement and legal exchange redlines until terms are agreed.

03

Approval and Signoff

Authorized signer approves and countersigns final agreement.

04

Implementation and Archive

Deliverables commence and executed agreement is archived.

eSignature Vendor Comparison for Executing This Agreement

Comparing common eSignature vendors for executing the Business Services Agreement for Century Link highlights pricing, bulk send, audit trail, HIPAA support, and envelope limits.

	signNow	DocuSign	Adobe Sign	PandaDoc	HelloSign
Starting Price	$8/user/mo	$15/user/mo	$14/user/mo	$19/user/mo	$15/user/mo
Free Trial	Yes, 7-day free trial	Varied trial offers	Varied trial offers	Varied trial offers	Varied trial offers
Bulk Send	Yes	Yes	Yes	Yes	No
Audit Trail	Yes	Yes	Yes	Yes	Yes
HIPAA Compliant	Yes	Yes	Yes	No	No
Envelope Cap	No envelope cap	100 envelopes/user/year limit	Varies by plan	Varies by plan	Varies by plan

Frequently Asked Questions About Execution and Compliance

Answers to frequent questions about execution, enforceability, e-signatures, notarization, recordkeeping, and updating the Business Services Agreement for Century Link.

Need help? Contact support

Can this agreement be signed electronically?
Yes. Electronic signatures are valid under the federal ESIGN Act (15 U.S.C. §7001) and UETA in most states, when intent, consent, attribution, and record-retention requirements are satisfied. Note defined exceptions where wet-ink may still be required.
Do I need a notary or witnesses?
Not typically for commercial service agreements. Notarization and witness requirements apply only when statute or specific contract clauses require them. Availability of Remote Online Notarization varies by state; confirm with state notary commission before relying on remote notarization.
What if the signer lacked authority to sign?
A signature by an unauthorized person can expose the signing party to contract challenges. Verify signatory authority through corporate resolutions or officer certifications, and include a representation of authority clause to reduce risk before executing the agreement.
Are e-signatures enforceable across states?
Yes: ESIGN (15 U.S.C. §7001) and UETA make electronic signatures enforceable across most U.S. jurisdictions. New York follows ESRA rather than UETA. Confirm that the transaction is not among statutory exceptions such as wills or certain court filings.
How do I amend the agreement after signing?
To amend, prepare a written amendment specifying changed terms, obtain signatures from authorized representatives, and date the amendment. Use the same signature method as the original agreement and retain an auditable copy that meets ESIGN retention standards.
How long must I keep signed agreements?
Retention depends on record type; retain executed agreements for the contract term plus at least three years, extend to seven years for SOX-related records, and six years for HIPAA-related materials per 45 CFR §164.530(j). Consult counsel for state-specific requirements.

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