Scope of Services
Describe tasks, deliverables, milestones, and acceptance criteria in measurable terms to avoid disputes about performance.
A written Business Services Agreement clarifies expectations, secures payment terms, assigns IP rights, limits liability, and creates an enforceable record. When executed electronically in compliance with ESIGN (15 U.S.C. ch. 96) or a state UETA, it supports enforceability and auditability for interstate transactions.
The agreement is used by both buy-side and sell-side teams across organizations of varying size; roles below represent common signers and stakeholders.
Tailor signatory lists and approval workflows to reflect organizational sign-off limits and any industry-specific approvals required before execution.
Typically a CEO, CFO, or other officer with delegated contract authority. This person confirms corporate power to bind the entity and must match the corporate records or authorization resolution.
A project manager or account lead who signs on behalf of the provider for operational acceptance and delivery confirmations, but who may require countersignature by an officer to bind payment or liability terms.
Describe tasks, deliverables, milestones, and acceptance criteria in measurable terms to avoid disputes about performance.
Specify delivery dates, submission format, and acceptance tests; tie payment milestones to verifiable deliverables where appropriate.
State fees, invoicing cadence, due dates (for example, Net 30), late interest, and expense reimbursement rules to reduce payment disputes.
Allocate ownership of work product, license grants, and confidentiality obligations; include survival periods and permitted disclosures.
Limit warranty scope, define remedies, and allocate indemnity responsibilities for third-party claims and breaches.
Explain termination for convenience and cause, cure periods, payment on termination, and dispute resolution (mediation/arbitration or courts).
| Field | Configuration |
|---|---|
| Signing Order | Sequential or parallel per internal approval. |
| Authentication | Email link, SMS code, or stronger KBA. |
| Reminders | Automated reminders every 3 days. |
| Storage Location | Cloud folder with audit trail retention. |
Verify format, authentication, and integration settings before sending for signature.
Choose a platform that supports audit trails, AES-256 encryption at rest, TLS 1.2/1.3 in transit, and your required retention model to meet internal and regulatory requirements.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | No | No | No | No |
| Bulk Send | Yes (premium tiers) | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes (BAA required) | Yes | Yes | No | No |
| Envelope Cap | No envelope cap | 100 envelopes/user/year cap | Varies by plan | Varies by plan | Varies by plan |
Tech Data integrated eSignature for internal and external contracts to streamline processes and reduce cycle time.
Martin Properties moved contracts online to complete transactions without in-person meetings.
Date on which obligations and warranties begin.
Standard example: Net 30 from invoice date.
Termination for convenience commonly requires 30 days’ notice.
Client typically has 7–30 days to accept deliverables.
Keep signed records per retention schedule and regulatory minima.