Establishing secure connection…Loading editor…Preparing document…

Business Services ASM

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

BUSINESS SERVICES AGREEMENT (ASM)

This Business Services Agreement (the "Agreement") is entered into as of by and between:

Service Provider Name:

Client Name:

Recitals

WHEREAS, Service Provider is engaged in the business of providing professional business services, consulting, and ancillary support as set forth herein; and

WHEREAS, Client desires to retain Service Provider to perform certain services described in this Agreement and Service Provider is willing to perform such services under the terms and conditions set forth herein; and

NOW, THEREFORE, in consideration of the mutual covenants and agreements contained herein, the parties agree as follows:

1. Scope of Work

Service Provider shall perform the services described below (the "Services"). Service Provider shall exercise commercially reasonable efforts, skill and care in performing the Services consistent with industry standards.

2. Payment Terms

In consideration for performance of the Services, Client shall pay Service Provider the fees and expenses as set forth in this Section. All fees are exclusive of taxes, duties or similar governmental charges, which shall be borne by Client.

All undisputed invoices shall be paid within days of Client's receipt of invoice. Disputes must be raised in writing within fifteen (15) days of receipt of the invoice.

3. Term and Termination

This Agreement shall commence on the Start Date below and shall continue until the End Date below, unless earlier terminated in accordance with this Section.

Start Date:     End Date:

Either party may terminate this Agreement for convenience upon written notice to the other party delivered at least days prior to the intended termination date. Termination for material breach may be effected by the non-breaching party if the breaching party fails to cure such breach within thirty (30) days after written notice.

Upon termination for any reason, Client shall pay Service Provider for Services performed through the effective date of termination, including reimbursable expenses incurred and any non-cancellable commitments.

4. Confidentiality

"Confidential Information" means non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Each party shall: (a) protect the other's Confidential Information with at least the same degree of care it uses to protect its own confidential information, but in no event less than a reasonable degree of care; (b) use Confidential Information only to perform its obligations under this Agreement; and (c) not disclose Confidential Information to any third party except as expressly permitted herein.

Confidential Information does not include information that: (i) is or becomes generally available to the public other than through a breach of this Agreement; (ii) was rightfully known to the receiving party prior to disclosure; (iii) is rightfully received from a third party without restriction; or (iv) is independently developed without use of the disclosing party's Confidential Information.

5. Intellectual Property and Work Product

Unless otherwise agreed in writing, Service Provider retains all right, title and interest in and to any pre-existing intellectual property and methodologies. Subject to full payment of fees due under this Agreement, Service Provider grants Client a nonexclusive, nontransferable license to use deliverables provided under this Agreement for Client's internal business purposes only. Any use beyond that scope requires a separate written license.

6. Representations; Warranties; Limitation of Liability

Each party represents and warrants that it has full power and authority to enter into this Agreement. Service Provider warrants that the Services will be performed in a professional and workmanlike manner. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES ARE PROVIDED "AS IS" AND SERVICE PROVIDER MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED.

IN NO EVENT SHALL EITHER PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID OR PAYABLE TO SERVICE PROVIDER UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. NEITHER PARTY SHALL BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR PUNITIVE DAMAGES.

7. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to conflict of laws principles. The parties agree that any dispute arising under this Agreement shall be resolved exclusively in the state or federal courts located within that state, and each party consents to personal jurisdiction and venue therein.

8. Entire Agreement; Amendments

This Agreement, including any exhibits or attachments hereto, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals, or communications, whether oral or written. No amendment or modification of this Agreement shall be effective unless in writing and signed by duly authorized representatives of both parties.

9. Notices

Notices shall be sent to the contact information above and shall be deemed received when delivered by hand, three (3) business days after deposit with a nationally recognized overnight courier, or five (5) business days after deposit in the United States mail, postage prepaid.

10. Miscellaneous

If any provision of this Agreement is held to be invalid or unenforceable, the remainder of this Agreement shall remain in full force and effect. The parties are independent contractors and nothing in this Agreement shall create a partnership, joint venture, employment relationship or agency relationship between the parties.

Headings are for convenience only and shall not affect interpretation. Time is of the essence with respect to each party's obligations under this Agreement.

Service Provider:

By:

Date:

Client:

By:

Date:

Enter text✕

What the Business Services ASM Is and When It Applies

The Business Services ASM is a standardized contract template used by businesses to define a commercial services relationship, including scope of work, deliverables, payment terms, timelines, confidentiality, and remedies for breach. It establishes roles and obligations for the service provider and the client, supports role-based signing, and is suitable for recurring services, professional engagements, and project-based work where clear performance metrics and payment triggers are required. The template can be executed electronically under U.S. e-signature law when parties meet intent, consent, attribution, and retention requirements.

Why a Formal Business Services ASM Matters

A clear ASM reduces ambiguity about scope, risk, and payment, allocates liability, and preserves enforceability. Using a documented agreement improves internal controls, supports audits, and—when signed electronically under ESIGN/UETA—creates admissible evidence of execution without requiring in-person meetings.

Why a Formal Business Services ASM Matters

Who Typically Prepares and Signs a Business Services ASM

The template is used by commercial contracting teams, procurement, outside counsel, and small business owners when engaging third-party service providers.

  • Small and medium businesses that outsource recurring services or project work.
  • Procurement and vendor management teams negotiating pricing, SLAs, and renewal terms.
  • Legal departments and outside counsel reviewing indemnities and liability caps.

Multiple internal stakeholders often must review and approve the ASM before execution: finance for payment terms, legal for risk allocation, and operations for deliverables and SLAs.

Core Sections to Include in a Professional Business Services ASM

A well-drafted ASM organizes obligations, payment, timelines, and protections so each party understands expectations and remedies if performance falls short.

Parties & Recitals

Identify legal entity names, business addresses, and effective date; recitals summarize the transaction background and confirm authority to contract.

Scope of Services

Define deliverables, milestones, acceptance criteria, and responsibilities. Precise scope language reduces disputes about what work is included or excluded.

Compensation & Billing

Specify fees, invoicing cadence, payment terms, late-payment interest, and expense reimbursement procedures to prevent billing confusion.

Term & Termination

Set contract duration, renewal mechanics, termination for convenience or cause, notice periods, and transition obligations after termination.

Confidentiality & Data

Detail information protections, permitted disclosures, data handling, and any industry-specific addenda (for example, HIPAA language for healthcare data).

Service Levels & Remedies

Include measurable SLAs, credits or liquidated damages if applicable, cure periods, and limits on liability to align incentives and risk.

Step-by-Step: Completing a Business Services ASM

Follow a consistent sequence to reduce errors and speed execution.

  • 01
    Gather materials: Collect contracts, exhibits, and billing info.
  • 02
    Complete the form: Fill each field using required formats.
  • 03
    Review internally: Legal, finance, and operations approve changes.
  • 04
    Execute and store: Sign electronically and retain an executed copy.

Configuring an Online Signing Workflow for the ASM

Set signing order and verification settings to match internal approvals and regulatory needs before sending for signatures.

Field Configuration
Authentication method Email link, SMS code, or stronger KBA
Signature order Sequential or parallel signer routing
Reminder schedule Auto-reminders at defined intervals
File format PDF/A or DOCX for recordkeeping

Where to Send, File, and Store the Executed ASM

The executed agreement should be routed to all signers, uploaded to the contract repository, and archived by legal or procurement for retention compliance.

  • Sender uploads: Upload final ASM to the signing platform and attach exhibits.
  • Add signers: Enter signer emails and assign signature roles.
  • Signer signs: Signers authenticate and apply e-signatures.
  • Store executed copy: Save PDF plus audit trail to contract repository.

Technical Requirements and Integration Considerations

Confirm file format compatibility, authentication strength, and integration points before initiating bulk or automated sends.

  • File formats: PDF, DOCX, and fillable forms supported
  • Authentication: Email, SMS, KBA, or SSO where required
  • Integrations: Salesforce, NetSuite, Google Workspace, Box

Security and Compliance Essentials to Record

Encryption in transit: TLS 1.2 / 1.3
Encryption at rest: AES-256
Audit trail: Timestamp, IP, signer actions
Regulatory compliance: ESIGN and UETA adherence
Healthcare standard: HIPAA (BAA required)
Certifications: SOC 2 Type II, ISO 27001

Common Risks and Legal Consequences

Improper signature: Contract may be unenforceable
Missing notarization: Certain instruments may be invalid
Late payment disputes: Interest and collection costs
Data breach: Regulatory fines and remediation
Ambiguous scope: Leads to costly litigation
Noncompliance: Contractor claims and penalties

Frequent Preparation Errors to Avoid

  • Using informal or DBA names instead of the registered legal entity can prevent enforcement or delay vendor onboarding.
  • Inconsistent or conflicting effective dates and performance milestones create disputes over payment triggers and completion acceptance.
  • Failing to attach required exhibits or technical specifications results in ambiguous deliverables and differing performance expectations.
  • Omitting required authentication or witness steps for state-specific formalities risks invalidation of signature-dependent provisions.

Key Dates and Notice Periods to Include

Document the timing expectations that affect payment, renewal, and termination to prevent inadvertent breaches or missed obligations.

Effective Date entry:

MM/DD/YYYY controls when obligations start

Payment due date:

Net 30 or agreed-upon billing cycle

Renewal notice period:

Typically 30–90 days before term end

Termination notice:

30 days for convenience; shorter for cause

Retention requirement:

Follow recordkeeping schedule in agreement

Contract Lifecycle: Key Milestones

Track milestones from negotiation through archiving to ensure obligations are met and records are complete.

01

Drafting and negotiation

Initial terms drafted and redlines exchanged.

02

Internal approvals

Legal, finance, and ops sign off on final text.

03

Execution and signature

Parties sign; platform records audit trail.

04

Post-execution management

Store, monitor SLAs, and flag renewals.

Real-World Examples of Business Services ASMs in Use

These customer examples show practical ways organizations execute and integrate service agreements into operations.

Optica Ventures

The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers.

  • Streamlined tenant and vendor agreements.
  • Optica used the ASM to centralize vendor approvals and reduced turnaround time across leasing and service contracts, improving clarity between property managers and vendors.

Xerox

airSlate SignNow provides us with the flexibility needed to get the right signatures on the right documents, in the right formats, based on our integration with NetSuite.

  • Integrated signature workflows.
  • Xerox linked executed ASMs to NetSuite for automated vendor onboarding and invoice matching, reducing manual reconciliation effort.

eSignature Vendor Comparison for Executing the Business Services ASM

Basic vendor cost and capability differences to consider when selecting an eSignature provider for contract execution and recordkeeping.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial Yes, 7-day trial Trial available Trial available Trial available Trial available
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year Varies by plan Varies by plan Varies by plan

Frequently Asked Questions About Using the Business Services ASM

Answers to common execution, compliance, and recordkeeping questions for ASMs, with practical next steps when issues arise.


Need help? Contact support

be ready to get more
Join over 28 million airSlate SignNow users