Scope of Services
Detailed description of hosted services, permitted uses, deliverables, and any excluded functionality so both parties have identical expectations.
A well‑drafted ASP agreement reduces operational disputes, clarifies performance expectations and limits liability. It defines uptime and maintenance obligations, data ownership and controls, and a predictable fee structure while supporting enforceability under ESIGN and UETA when signed electronically.
The agreement is used by organizations that procure hosted software or managed business services and need contractual clarity across operations and compliance.
Use this agreement to align legal, IT, procurement, and operational teams on responsibilities and risk allocation.
Operations managers coordinate service onboarding, verify service levels, and confirm technical integration details. They often produce the technical exhibits and approve acceptance criteria on behalf of the business unit.
General counsel or outside counsel reviews liability allocation, data handling clauses, indemnities and termination provisions, and approves final signature authority to ensure legal and regulatory compliance.
Detailed description of hosted services, permitted uses, deliverables, and any excluded functionality so both parties have identical expectations.
Uptime targets, maintenance windows, reporting metrics, and remedies such as service credits for unmet performance standards.
Pricing model, invoicing cadence, late payment terms, adjustment mechanisms, and any pass-through third‑party costs.
Data ownership, permitted processing, encryption, breach notification obligations, and restrictions on resale or analysis of customer data.
Technical and organizational controls, audit rights, certifications required, and obligations to meet industry rules such as HIPAA or 21 CFR Part 11 when relevant.
Termination triggers, notice periods, data export and return procedures, and transition assistance to protect business continuity.
| Field | Configuration |
|---|---|
| Signer Authentication | Email link, SMS code, or advanced methods |
| Signing Order | Sequential or parallel signer routing |
| Required Fields | Enforce initials, signature, and date fields |
| Retention Settings | Automatic archival and export policies |
Confirm platform compatibility, authentication level, and export formats before executing the agreement.
| Criteria | ASP Agreement | Traditional Services Agreement |
|---|---|---|
| Primary Subject | hosted software | project-based services |
| Payment Model | subscription | fixed or milestone |
| Service Levels | defined slas | limited or none |
| Data Security | continuous controls | project handover |
Optica standardized hosted application terms to reduce onboarding time and vendor disputes.
Tech Data adopted standardized ASP terms across business units to centralize compliance and billing.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
| Bulk Send | Available (premium tier) | Available | Available | Available | Limited |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |