Scope of Work
Define specific services, deliverables, performance metrics, acceptance criteria, and milestones. Include exhibits for task descriptions, SLAs, and any excluded activities to avoid scope creep and billing disputes.
A Business Services BURG Agreement clarifies obligations, reduces disputes, and preserves billing and liability safeguards. It supports consistent service delivery, measurable performance, and clear payment terms while enabling managers and counsel to limit exposure through indemnity, insurance, and termination provisions.
Typical users include contracted vendors, client procurement teams, operations managers, legal counsel, and accounting staff responsible for billing and compliance.
Use this agreement to align stakeholders and create a single, auditable record of the service relationship.
Define specific services, deliverables, performance metrics, acceptance criteria, and milestones. Include exhibits for task descriptions, SLAs, and any excluded activities to avoid scope creep and billing disputes.
Specify fees, billing schedule, invoicing requirements, late payment interest, expense reimbursement, tax responsibilities, and acceptable payment methods. Tie payment milestones to deliverable acceptance and change-order approvals.
Identify confidential information, permitted disclosures, required safeguards, return or destruction obligations, and duration of confidentiality. Include remedies for breaches, carve-outs, and customer data handling clauses.
State indemnity obligations, liability caps, consequential damage exclusions, and insurance requirements. Clarify which party bears third-party claim costs, defense responsibilities, and settlement processes.
Specify effective date, initial term, renewal mechanics, termination for convenience or cause, cure periods, and post-termination wind-down responsibilities including final deliverables, final payments, and return of confidential materials.
Choose governing law, venue, informal escalation, mediation, and arbitration options. Clarify injunctive relief rights, cost allocation, and whether attorney fees are recoverable, and specify the final binding process.
| Field | Configuration |
|---|---|
| Signature Fields | Enable date, initials, and role-specific signing. |
| Authentication | Choose email, SMS, or KBA per risk. |
| Conditional Logic | Show or hide fields based on answers. |
| Reminders | Set reminder cadence and escalation steps. |
| Storage | Select PDF, DOCX, and retention folder. |
Electronic execution requires platform support for audit trails, secure storage, and signer authentication and format exports.
Date services commence; affects obligation start.
Payment due within agreed days after invoice receipt.
Provide notice period before automatic renewal.
Days allowed to remedy a breach before termination.
Records retention begins on effective date or final invoice.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies | Varies | Varies |