Scope
A concise statement of services, specific deliverables, and excluded activities. Include acceptance criteria and references to any technical or functional specifications to avoid scope creep.
A clear KJM reduces ambiguity about deliverables, aligns internal teams and clients, and creates evidence of mutual consent and obligations. It helps accelerate approvals, supports auditability, and reduces downstream disputes by documenting acceptance criteria and escalation paths.
Primary users include internal operations, legal, finance, and client-facing account teams who need a repeatable engagement workflow.
Multiple stakeholders sign or approve at different stages; assign a single owner to coordinate signatures and version control.
A concise statement of services, specific deliverables, and excluded activities. Include acceptance criteria and references to any technical or functional specifications to avoid scope creep.
Itemized deliverables with formats, due dates, quality criteria, and delivery method. Tie each deliverable to payment triggers or milestone acceptance procedures.
Specify fees, invoicing schedule, late-payment remedies, applicable taxes, and any retainers. Clarify currency, payment method, and conditions for withholding or setoff.
Define effective date, contract duration, auto-renewal rules, and termination for convenience or cause. Include post-termination wind-down responsibilities.
Scope what information is confidential, permitted disclosures, duration of confidentiality obligations, and exceptions such as compelled disclosures or public information.
Set limits of liability, standard indemnities, and insurance expectations. Clearly state consequential-damage exclusions and any caps tied to fees or proven damages.
| Field | Configuration |
|---|---|
| Signature Type | Electronic signature with audit trail |
| Authentication | Email link or SMS code; choose stronger KBA for higher risk |
| Conditional Fields | Show sections only when specific answers apply |
| Retention | Enable automatic archival and export to PDF/A |
Choose a platform that supports required formats and integrations for your processes.
Confirm the vendor offers necessary API access, audit trails, and any required compliance add-ons before finalizing workflows.
MM/DD/YYYY format — governs start of obligations and milestone timing
List each deliverable date and acceptance window to trigger payments
State net payment terms (e.g., Net 30) and late interest calculation
Specify cure periods and termination notice durations for clarity
Define start and end dates for corrective support obligations
| Document Type | Intended Use | Formal Contract |
|---|---|---|
| Engagement Letter | client onboarding | sometimes informal |
| Statement of Work | detailed deliverables | usually part of msa |
| Master Services Agreement | long-term terms | governs multiple projects |
| Purchase Order | single transaction | limited terms |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes (Business Premium) | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes (BAA available) | Yes | Yes | No | No |
| Envelope Cap | No envelope cap | 100 envelopes/user/year limit | Varies by plan | Varies by plan | Varies by plan |
Final internal draft approved and versioned before legal review
Counsel and finance confirm terms and tax treatment
Client review and requested changes are captured in a change log
All required parties sign and a final PDF with audit trail is archived
Optica standardized its engagement form to include acceptance tests and milestone invoicing
Martin Properties used a KJM template for vendor services and online signatures