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Business Services M2 Document

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BUSINESS SERVICES M2 DOCUMENT

This Business Services Agreement (the "Agreement") is entered into as of by and between the parties identified below.

RECITALS

WHEREAS, the Service Provider is engaged in the business of providing business consulting, project management, and related professional services and has the capability and expertise to perform the services described in this Agreement;

WHEREAS, the Client desires to retain the Service Provider to perform certain services as set forth herein, and the Service Provider is willing to provide such services under the terms and conditions of this Agreement;

WHEREAS, the parties intend for this Agreement to define the scope, payment, confidentiality, and other rights and obligations of the parties with respect to the services;

SCOPE OF WORK

The Service Provider will perform the services described below and any additional services only as agreed in writing by the parties.

PAYMENT TERMS

Compensation: Client shall pay the Service Provider a fee of USD for the services described herein, except as otherwise set forth below.

Payment schedule: Payments shall be made according to the following schedule:

Invoicing: Service Provider shall invoice Client in accordance with the schedule above. Client shall remit payment within days of receipt of a properly rendered invoice.

Late payment: Any amounts not paid when due shall accrue interest at the lesser of (i) % per month or (ii) the maximum rate permitted by applicable law, plus reasonable collection costs and attorneys' fees.

TERM AND TERMINATION

Term: This Agreement shall commence on the Start Date set forth below and shall continue until the End Date set forth below, unless earlier terminated in accordance with this Agreement.

Start Date:   End Date:

Termination for convenience: Either party may terminate this Agreement without cause by providing written notice to the other party not less than days prior to the intended termination date.

Termination for cause: Either party may terminate immediately upon written notice if the other party materially breaches this Agreement and fails to cure such breach within thirty (30) days after receipt of written notice specifying the breach.

CONFIDENTIALITY

Definition of Confidential Information: "Confidential Information" means any non-public information disclosed by one party to the other, whether disclosed orally, visually or in writing, that is designated confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

Nonuse and Nondisclosure: The receiving party shall (i) hold Confidential Information in strict confidence, (ii) not disclose Confidential Information to any third party except as expressly permitted by this Agreement, and (iii) not use Confidential Information for any purpose other than to perform its obligations or exercise its rights under this Agreement.

Exclusions and Duration: Confidential Information does not include information that is (a) known to the receiving party prior to disclosure, (b) becomes publicly known through no wrongful act of the receiving party, or (c) independently developed by the receiving party. The obligations in this section shall survive termination of this Agreement for a period of years.

INTELLECTUAL PROPERTY AND DELIVERABLES

Ownership: Unless otherwise agreed in writing, Service Provider retains ownership of its pre-existing intellectual property. Client shall own all deliverables specifically created for Client under this Agreement upon full payment of all amounts due; Service Provider shall execute reasonable documents to effectuate such transfer.

License: Service Provider grants Client a non-exclusive, non-transferable license to use Service Provider pre-existing materials only to the extent incorporated into the deliverables, solely for Client's internal business purposes.

INDEMNIFICATION AND LIMITATION OF LIABILITY

Indemnification: Each party shall indemnify, defend and hold harmless the other party from and against any third-party claims arising from its gross negligence, willful misconduct, or material breach of this Agreement.

Limitation of Liability: Except for liability arising from a party's gross negligence, willful misconduct, or breach of confidentiality or indemnification obligations, neither party shall be liable for consequential, incidental, special, or punitive damages. The aggregate liability of either party for all claims arising out of this Agreement shall not exceed the total fees actually paid by Client to Service Provider under this Agreement in the twelve (12) months preceding the claim.

GOVERNING LAW; DISPUTE RESOLUTION

Governing law: This Agreement shall be governed by and construed in accordance with the laws of without regard to its conflict of laws principles.

Disputes: The parties shall first attempt in good faith to resolve any dispute arising out of or relating to this Agreement through negotiation between senior representatives. If the dispute is not resolved within thirty (30) days, either party may pursue any remedy available at law or in equity.

ENTIRE AGREEMENT; AMENDMENT

Entire agreement: This Agreement, together with any attachments or statements of work referenced herein, constitutes the entire agreement between the parties regarding the subject matter and supersedes all prior and contemporaneous understandings and agreements, whether written or oral.

Amendment: No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and signed by authorized representatives of both parties.

MISCELLANEOUS

Independent contractor: Service Provider is an independent contractor and nothing in this Agreement shall be construed to create an employer-employee, agency or joint venture relationship between the parties.

Notices: All notices required or permitted under this Agreement shall be in writing and delivered to the addresses set forth above or to such other address as a party may designate by notice in accordance with this paragraph.

Service Provider:

By:

Date:

Client:

By:

Date:

Enter text✕

What the Business Services M2 Document Is

The Business Services M2 Document is a standardized service agreement used to define a B2B engagement for recurring or project-based commercial services. It sets out the parties, scope of services, deliverables, payment terms, timelines, and key legal protections such as confidentiality and liability limits. The template is intended for use where a concise, repeatable contract is preferable to a full master services agreement; it supports attachments for detailed statements of work, pricing schedules, and service-level obligations.

Why this document matters for commercial engagements

A clear Business Services M2 Document reduces ambiguity about responsibilities, payment, and termination, lowering dispute risk and improving operational handoffs while preserving enforceability under U.S. e-signature laws like the ESIGN Act (15 U.S.C. ch. 96) and UETA where applicable.

Why this document matters for commercial engagements

Typical users and signers

Teams that rely on the Business Services M2 Document include small to mid-size service providers, in-house procurement, and legal operations who need a repeatable contracting flow.

Use roles above to assign approval steps, authentication strength, and record retention responsibilities when routing the document for signature.

Core sections to include in a professional M2 Document

A complete Business Services M2 Document groups essential contract elements so reviewers can quickly find obligations, fees, and exit rights. The following six components form the common structure used in commercial practice.

Parties

Identify full legal names and entity types for each party, including DBA names, addresses, and contact points for notices to avoid ambiguity in enforcement and service of process.

Scope of Services

Describe services precisely or reference an attached Statement of Work (SOW) with deliverables, milestones, and acceptance criteria to reduce scope disputes during performance.

Fees and Payment

State fees, invoicing cadence, payment terms, late fees, and any expenses or reimbursables; include currency and tax treatment to prevent billing disagreements.

Term and Termination

Declare the initial term, renewal mechanics, and termination rights for convenience or for cause, plus post-termination obligations and wind-down responsibilities.

Confidentiality

Define confidential information, permitted disclosures, duration of obligations, and exceptions for required disclosure under law to safeguard trade secrets and client data.

Signatures and Execution

Specify authorized signers, signature blocks, effective date conventions, and whether electronic signatures are permitted under ESIGN/UETA to ensure validity.

Step-by-step: completing the Business Services M2 Document

Follow these sequential steps to prepare, review, and execute the Business Services M2 Document with minimal rework.

  • 01
    Drafting: Populate parties, scope, fees, and term using standardized language to speed review.
  • 02
    Internal Review: Have finance and legal verify payment and risk provisions, and confirm tax details.
  • 03
    Authorizing Signer: Identify an authorized signer for each party and confirm corporate authority or POA as needed.
  • 04
    Execute and Archive: Obtain signatures and save the final executed copy in a secure repository with an audit trail.

How to configure an online workflow for this document

Set up a repeatable digital workflow so routing, authentication, and storage happen automatically for each executed M2 Document.

Field Configuration
Signer Order Sequential routing: Provider → Client → Finance
Authentication Email link plus optional SMS code for higher assurance
Reminders Set 3 automated reminders at 3, 7, and 14 days
Storage Save completed PDF and metadata to cloud repository

Where to send or file the executed M2 Document

After execution, route copies to the appropriate operational, financial, and legal recipients to complete administrative and compliance steps.

  • Client Records: Send a signed copy to the client's contract inbox for procurement tracking.
  • Accounts Payable: Deliver invoice attachments and signed agreements to AP for payment setup.
  • Legal Archive: Store in contract management system with retention metadata.
  • Project Team: Provide the SOW and execution confirmation to operations for onboarding.

Technical considerations for digital execution

Confirm platform compatibility and security settings before starting the e-signature process.

  • File Types: Accept PDF, DOCX, and HTML
  • Integrations: Connectors for Salesforce, NetSuite, and Google Workspace
  • Authentication: Support for SMS code and SSO

Ensure the chosen platform can produce a tamper-evident audit trail, offer appropriate signer authentication, and store executed copies in your records system.

Typical timelines and processing expectations

Set clear internal deadlines to avoid delays in service start, invoicing, and compliance checks.

Internal Review Window:

3–5 business days for legal and finance review

Client Signature Target:

7–10 calendar days from delivery

Invoice Issuance:

Issue invoice within 5 business days after milestone acceptance

Onboarding Start:

Begin services within agreed lead time after effective date

Record Retention Start:

Retention clock begins on the effective date

Comparing eSignature vendors for M2 Document execution

Vendor pricing and feature sets vary; signNow appears first below alongside common alternatives and neutral feature comparisons.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies Varies Varies Varies
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Common mistakes to avoid when preparing this document

  • Using informal or ambiguous scope language that leads to differing expectations and disputes during performance.
  • Failing to name an authorized signer or include corporate authority, which can delay acceptance or invalidate signatures.
  • Omitting invoice timing or payment method details, triggering late-pay disputes and reconciliation issues.
  • Not aligning retention and audit requirements with industry rules, creating gaps during audits or regulatory reviews.

Key risks and potential legal or financial consequences

1099 Penalties: $60 per form (≤30 days late)
Intentional Disregard: $660+ per form, no cap
I-9 Violations: $281–$2,789 per violation
HIPAA Breach: Civil monetary penalties and corrective plans
Enforceability Risk: Missing intent/consent weakens e-signature validity
Data Loss: Insufficient retention undermines audit defense

Security and compliance checklist for executed copies

Encryption in Transit: TLS 1.2/1.3
Encryption at Rest: AES-256
Certifications: SOC 2 Type II; ISO 27001
Regulatory Compliance: ESIGN, UETA, HIPAA (BAA required)
Audit Trail: Timestamped events and signer metadata
Accessibility: WCAG 2.0 Level AA

Example scenarios using the M2 Document

Representative use cases show how organizations apply the template to common contracting tasks.

Optica Ventures

Optica used the M2 template for recurring vendor services to standardize terms across portfolios

  • Reduced review time for each engagement
  • The result: faster onboarding while keeping consistent legal protections for their portfolio companies.

Martin Properties

A property services firm adopted the M2 Document for maintenance contracts across multiple sites

  • Created a single SOW attachment per site
  • This enabled mobile signing on-site and streamlined vendor billing reconciliation across properties.

Frequently asked questions and practical answers

Answers to typical questions about validity, e-signatures, and execution logistics for the Business Services M2 Document.


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