Establishing secure connection…Loading editor…Preparing document…

Business Services Premier Agreement

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

BUSINESS SERVICES PREMIER AGREEMENT

This Business Services Premier Agreement ("Agreement") is entered into as of , by and between Service Provider Name: and Client Name: .

WHEREAS

WHEREAS, Service Provider is engaged in the business of providing professional business services, including consulting, implementation, and managed services, and possesses the expertise and resources necessary to perform the services described herein; and

WHEREAS, Client desires to retain Service Provider to perform the services set forth in this Agreement and Service Provider is willing to perform such services under the terms and conditions contained in this Agreement.

SCOPE OF WORK

Service Provider shall perform the services and deliverables set forth below. The parties acknowledge that any change in scope that materially alters cost, schedule, or deliverables will be documented in a written change order signed by both parties.

Estimated Completion Date:

PAYMENT TERMS

In consideration for the services provided by Service Provider, Client shall pay Service Provider in accordance with the following terms. All amounts are stated in U.S. dollars unless otherwise specified.

Invoicing and Due Date: Service Provider shall invoice Client in accordance with the schedule above. Unless otherwise agreed in writing, Client shall pay each undisputed invoice within days of receipt.

Late Payment: Amounts not paid when due shall accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law. Client shall also reimburse Service Provider for reasonable collection costs, including attorneys' fees.

TERM AND TERMINATION

Term: This Agreement shall commence on and shall continue until unless earlier terminated in accordance with this Agreement.

Termination: Either party may terminate this Agreement for material breach by the other party if the breaching party fails to cure the breach within days after written notice. Either party may terminate for convenience upon written notice if agreed by the parties in writing.

The Agreement will automatically renew for successive terms of the same duration unless either party provides written notice of non-renewal at least the notice period above.

CONFIDENTIALITY

Each party acknowledges that in the course of performing this Agreement it may receive Confidential Information of the other party. "Confidential Information" means non-public information that is identified as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

Obligation: Each receiving party shall (i) protect the disclosing party's Confidential Information with at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care; (ii) not use Confidential Information except to perform its obligations under this Agreement; and (iii) not disclose such Confidential Information to third parties except to its employees, contractors or advisors who have a need to know and who are bound by confidentiality obligations at least as protective as those in this Agreement.

Exceptions: Confidential Information does not include information that (a) is or becomes generally available to the public other than through a breach of this Agreement; (b) was lawfully obtained without restriction by the receiving party prior to disclosure; or (c) was independently developed without use of the disclosing party's Confidential Information.

INTELLECTUAL PROPERTY

Ownership of Deliverables: Unless otherwise agreed in a written assignment, Service Provider retains ownership of its pre-existing tools, methodologies, templates, software and know-how. Client shall receive a non-exclusive, non-transferable license to use deliverables provided as part of the services for Client's internal business purposes.

If a different allocation of ownership is required, the parties shall document such allocation in writing prior to creation of the deliverable.

INDEMNIFICATION AND LIMITATION OF LIABILITY

Indemnification: Each party ("Indemnifying Party") will indemnify and hold harmless the other party ("Indemnified Party") from and against any third-party claims, liabilities, damages and expenses (including reasonable attorneys' fees) arising from the Indemnifying Party's breach of this Agreement, negligence or willful misconduct.

Limitation of Liability: Except for liability resulting from a party's willful misconduct or breach of confidentiality or indemnification obligations, neither party's aggregate liability to the other for any and all claims arising under or related to this Agreement shall exceed the total amounts paid by Client to Service Provider under this Agreement in the twelve (12) month period preceding the claim. Neither party shall be liable for any consequential, special, incidental or punitive damages.

GOVERNING LAW; DISPUTE RESOLUTION

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to its conflicts of law principles. The parties shall attempt in good faith to resolve any dispute arising out of or relating to this Agreement by negotiation between senior representatives. If the dispute is not resolved by negotiation within thirty (30) days, either party may pursue any remedies available at law or equity.

ENTIRE AGREEMENT; MISCELLANEOUS

Entire Agreement: This Agreement, together with any executed statements of work and change orders, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals and communications, whether oral or written.

Amendment: No amendment or modification of this Agreement shall be effective unless in writing and signed by authorized representatives of both parties.

Assignment: Neither party may assign this Agreement without the prior written consent of the other party, except that Service Provider may assign this Agreement in connection with a merger, sale of substantially all of its assets, or similar transaction.

NOTICES

SIGNATURES

Service Provider Printed Name:

By:

Date:

Client Printed Name:

By:

Date:

Enter text✕

What the Business Services Premier Agreement Is and When It Applies

The Business Services Premier Agreement is a written contract framework used by service providers and clients to define a higher‑tier professional relationship, including scope of services, performance standards, pricing, confidentiality, and termination rights. It formalizes responsibilities, payment terms, change control, and dispute resolution for complex or ongoing engagements. This template is commonly used where predictable deliverables, recurring fees, service levels, or specialized compliance obligations (for example, healthcare or financial data handling) require a more detailed agreement than a basic service contract.

Why use a Premier Agreement for business services

A Business Services Premier Agreement centralizes essential terms—scope, fees, performance standards, and liability—reducing ambiguity and protecting both parties’ interests while supporting consistent project execution and compliance.

Why use a Premier Agreement for business services

Typical parties and roles that complete this agreement

Assign signatory authority to named corporate officers or delegated signers and document their authority in the agreement to avoid execution disputes.

  • Mid‑market service providers and vendors who deliver recurring professional services and require enforceable SLAs and invoice rules.
  • Enterprise procurement and vendor management teams that need centralized contract terms and auditability across projects.
  • Legal and compliance officers responsible for protecting data, meeting industry rules, and managing liability exposure.

Step‑by‑step: how to complete the Business Services Premier Agreement

Follow these steps to populate the document accurately and keep execution traceable.

  • 01
    Prepare: Gather legal names, tax IDs, billing contacts, and scope details.
  • 02
    Populate: Enter parties, effective date, scope, pricing, and milestones.
  • 03
    Review: Have legal and finance review payment and liability sections.
  • 04
    Execute: Sign in proper order and record signatures and dates.

Frequently asked questions and common signing issues

Answers to frequent questions about execution, eSigning, notarization, and post‑execution obligations for the Business Services Premier Agreement.


Need help? Contact support

eSignature vendor comparison relevant to executing this agreement

Pricing and feature differences affect cost and compliance when eSigning contracts; signNow is listed first as a reference platform option.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7‑day free trial, no card Varies by vendor Varies by vendor Varies by vendor Varies by vendor
Bulk Send Yes (Business Premium) Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes (BAA available) Yes Yes No No

Core security and compliance controls relevant to this agreement

Encryption: TLS 1.2/1.3 in transit; AES‑256 at rest
Audit Trail: Complete tamper‑evident signing history
HIPAA: BAA available for protected health information
SOC 2: SOC 2 Type II certification supported
21 CFR Part 11: Controls for FDA‑regulated records available
ISO: ISO 27001 certified information security

Key risks and penalties to avoid when preparing the agreement

Incorrect TIN: May trigger backup withholding at 24%
Late Filings: 1099 late penalties $60–$330 per form
I‑9 Violations: $281–$2,789 per violation
Unauthorized Signer: Contracts may be voidable if signer lacked authority
Missing Audit Trail: Complicates enforcement and evidentiary efforts
HIPAA Noncompliance: Civil penalties and remediation costs

Typical digital workflow settings for eSigning this agreement

Configure signing workflows to match your legal and internal approval requirements before sending the document for signature.

Field Configuration
Authentication Method Email link, SMS code, or MFA as required
Signing Order Sequential or parallel signer order configurable
Bulk Send Available on higher tiers for repeated offers
Audit Trail Retention Keep signed packet with timestamps and IPs

Platform and integration considerations for digital completion

Verify your eSignature platform supports secure signing, required authentication, and record retention before sending the agreement.

  • Integrations: Salesforce, NetSuite, Microsoft 365 support
  • File Formats: PDF, DOCX, and HTML accepted
  • Access Controls: SSO and role‑based permissions supported

How electronic completion typically proceeds

A standard online signing flow reduces turnaround time and preserves an evidentiary record of execution.

  • Upload Document: Sender uploads the contract to the platform
  • Place Fields: Add signature, date, and initial fields
  • Send to Signers: Distribute by email or direct signing link
  • Capture Audit Trail: Platform records timestamps, IP, and actions

Essential clauses to include in a Business Services Premier Agreement

A robust agreement addresses operational, financial, and legal matters so both parties have clear expectations and remedies.

Parties

Full legal names, business types, and contact information for each contracting entity, including billing and legal notice addresses.

Scope of Services

Detailed description of deliverables, milestones, acceptance criteria, and any excluded work to avoid scope disputes.

Term and Renewal

Start and end dates, renewal mechanics, and notice periods for nonrenewal or termination for convenience.

Compensation

Fees, invoicing schedule, payment methods, taxes, expense reimbursement, and late payment remedies.

Confidentiality

Definition of confidential information, permitted disclosures, duration of obligations, and permitted recipients like advisors.

Termination & Remedies

Termination triggers, cure periods, transition assistance, liability caps, and indemnification for third‑party claims.

Practical tips for accurate and efficient completion

Adopt consistent internal workflows and validation checks to reduce revision cycles and legal risk when executing premier agreements.

Validate Party Data
Confirm legal entity names, EINs, and signatory authority before sending to prevent post‑execution disputes and onboarding delays.
Use Defined Terms
Define recurring terms (e.g., 'Services', 'Deliverable', 'Business Day') to avoid interpretive ambiguity during performance or disputes.
Preserve Audit Records
Retain the final signed PDF plus the platform audit trail to demonstrate consent, signature attribution, and execution timeline.
Coordinate Approvals
Route financial, legal, and operational approvers in sequence to avoid later objections that could delay final acceptance.

Real examples of how organizations use a premier services agreement

These examples illustrate practical business reasons to choose a detailed premier services agreement and how it was used in real organizations.

Optica Ventures — COO

Optica standardized a single agreement for recurring deals to reduce negotiation time and enforce consistent terms.

  • Audit trails ensured consistent compliance across clients.
  • Brian Fitzgibbons, COO, notes the interface is simple and easy to use for the team and customers, enabling faster, more consistent execution with the necessary audit records.

Martin Properties — Founder

A property services firm adopted a premier agreement to centralize service levels and recurring billing.

  • Mobile signing enabled on‑site execution.
  • Tim Martin described processing and executing documents online with full compliance and security, allowing mobile or offline work while returning forms efficiently to all parties.

Who usually signs and why their role matters

COO, Optica

Responsible for operational commitments and performance metrics, the COO typically signs to confirm the organization can meet SLAs and resource allocations; legal review precedes signature to confirm indemnities and limits.

Founder, Martin

As contracting principal, the founder or CEO may sign to bind the company on pricing and termination provisions; documenting authority and role in the signature block prevents later challenges to validity.

be ready to get more
Join over 28 million airSlate SignNow users