Scope of Work
A definitive description of services, deliverables, milestones, and acceptance criteria so parties agree on what is and is not included.
A well-drafted Business Services Primary Agreement reduces ambiguity, allocates risk, clarifies payment and termination mechanics, and supports enforcement if disputes arise. It also provides a single reference for compliance obligations, data handling, and IP assignments — all of which simplify downstream SOWs and invoicing while enabling reliable electronic execution under ESIGN and UETA.
Typical parties and internal stakeholders who prepare, review, or sign the agreement are listed below.
Identifying the right stakeholders early reduces review cycles and helps ensure the agreement matches operational practices.
A person with authority to bind the service provider — often a CEO, COO, or authorized sales officer. This signer confirms scope, pricing, and any IP assignments and should match the entity name on tax documents.
An employee or agent authorized by the customer to accept contracts on the client's behalf — typically procurement, finance, or legal staff. Verify signing authority and purchase order alignment before execution.
A definitive description of services, deliverables, milestones, and acceptance criteria so parties agree on what is and is not included.
Rates, invoicing schedule, late fees, and expense reimbursement rules that determine when and how payments occur.
Agreement duration, automatic renewal mechanics, and notice periods required to terminate or non-renew.
Nondisclosure obligations, definitions of confidential information, permitted disclosures, and survival clauses.
Ownership or license terms for deliverables, preexisting IP carve-outs, and assignment language where applicable.
Limitations on damages, indemnity scope, insurance requirements, and any liability caps or carve-outs.
| Field | Configuration |
|---|---|
| Upload document | PDF or DOCX accepted |
| Add fields | Signature, initials, date, text |
| Authentication | Email, SMS code, or KBA |
| Routing | Sequential or parallel signer order |
Choose a platform that supports required authentication, audit trail retention, and the file formats your team uses.
Confirm the vendor can produce a tamper-evident signed PDF with an audit trail and supports any regulatory controls your industry requires.
When obligations and warranties commence.
Termination or cure notices often 30–90 days.
Typical Net 30 or Net 45 schedule.
W-9 provided on request; 1099-NEC due Jan 31.
Commonly 30–60 days before renewal date.
Confirm whether the document requires notarization or witnesses.
Choose in-person notarization or RON where permitted.
Use ID credential analysis or KBA for RON.
Retain audio-video for RON per state rules.
Notary completes acknowledgement block.
Witness signs and prints name if required.
Include notary journal or RON record.
Share notarized copy with stakeholders.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | Yes |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies | Varies | Varies |
Optica standardized a single primary agreement across projects to reduce negotiation time and align billing practices.
A property services firm moved to fully online execution and retained consistent indemnity language across contracts.