Scope of Work
Define services, deliverables, performance metrics, milestones, and acceptance criteria. Attach a detailed Statement of Work (SOW) as an exhibit to avoid ambiguity in billing and performance disputes.
Use a Business Services PSP to document roles, payment flows, security obligations, and compliance responsibilities. Clear terms reduce operational ambiguity, support regulatory audits, preserve evidentiary records for e-signature validity under ESIGN and UETA, and define remedies and escalation paths for service disruptions.
Typical users who draft or sign a Business Services PSP include procurement, finance, legal, and compliance teams inside both vendors and customers.
Parties on both sides use the PSP to assign responsibilities, set billing cycles, and record consent for electronic signatures.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes (Business Premium) | Varies | Varies | Varies | Varies |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes (BAA required) | Varies | Varies | Varies | Varies |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies | Varies | Varies |
| Field | Configuration |
|---|---|
| Signature Authentication | Email, SMS code, or stronger KBA |
| Routing Order | Sequential or parallel signer order configured per SOW |
| Conditional Fields | Show or hide fields based on prior answers |
| Retention Settings | Define storage period and export format (PDF/A) |
Ensure platform integrations, file format support, and authentication options align with organizational systems and compliance obligations.
Define services, deliverables, performance metrics, milestones, and acceptance criteria. Attach a detailed Statement of Work (SOW) as an exhibit to avoid ambiguity in billing and performance disputes.
Specify fees, billing cycles, accepted payment methods, late fees, and who bears processing costs. Include invoicing procedures and timelines tied to deliverables or milestones.
Commit to data processing standards, encryption, breach notification procedures, and any required Business Associate Agreement for protected health information under HIPAA where applicable.
Set uptime targets, response times for incidents, remedies for outages, and reporting cadence for performance and reconciliation.
Limit liability where appropriate, define indemnification obligations, and carve out exclusions for indirect or consequential damages consistent with negotiated risk allocation.
Describe termination rights, notice periods, transition assistance, and post-termination data return or destruction obligations to ensure orderly disengagement.
Optica Ventures moved signature workflows online to reduce customer friction and speed deal execution across multiple jurisdictions.
Martin Properties standardized lease and vendor agreements into an online PSP to close transactions remotely and minimize in-person signings across its portfolio.
Sign by the effective date specified in the agreement.
Begin implementation within agreed timeframe, often 5–15 business days.
Net 30 is common; confirm billing schedules in the PSP.
Collect W-9s before first payment to avoid backup withholding.
Provide signed records within required windows for audits.
Agree terms, scope, fees, and legal review.
Obtain authorized signatures and notarizations if required.
Complete technical integration, testing, and data exchange.
Monitor SLAs, billing, amendments, and renewals.