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Business Services PSP

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Business Services PSP Agreement

Recitals

This Business Services PSP Agreement (the "Agreement") is entered into as of between Client Name: and Service Provider Name: .

WHEREAS, Client operates a business requiring payment services, advisory, integration and related business services (collectively, the "Services"); and

WHEREAS, Provider represents that it has the expertise, personnel and systems necessary to perform the Services described herein and is willing to provide such Services to Client under the terms and conditions set forth in this Agreement.

Parties' Addresses for Notices

Scope of Work

Provider shall perform the Services described below for Client in accordance with the terms of this Agreement. Provider will use commercially reasonable efforts, qualified personnel and appropriate systems to perform the Services promptly and professionally.

Payment Terms

As full consideration for the Services, Client shall pay Provider the fees and reimbursements set forth in this section. All fees are due in United States dollars unless otherwise agreed in writing.

Invoices shall be payable within days of receipt. Late payments shall accrue interest at a rate of percent per month (or the maximum lawful rate if lower). Client shall reimburse Provider for reasonable, documented out-of-pocket expenses pre-approved in writing by Client.

Term and Termination

This Agreement commences on the Start Date and continues until the End Date, unless earlier terminated pursuant to this section.

Start Date:   End Date:

Either party may terminate this Agreement for convenience upon days' prior written notice to the other party. Either party may terminate immediately for material breach if such breach remains uncured for thirty (30) days after receipt of written notice specifying the breach. Termination shall not relieve Client of its obligation to pay for Services performed and expenses incurred prior to termination.

Confidentiality

"Confidential Information" means non-public information disclosed by a party that is designated confidential or that reasonably should be understood to be confidential given the nature of the information. Each receiving party shall (a) hold Confidential Information in strict confidence, (b) use Confidential Information solely to perform its obligations under this Agreement, and (c) restrict disclosure to employees, contractors or advisors who have a need to know and are bound by confidentiality obligations at least as protective as those herein.

Confidential Information does not include information that is or becomes public through no fault of the receiving party, lawfully received from a third party without restriction, or independently developed without reference to the Confidential Information. A receiving party may disclose Confidential Information to the extent required by law or valid legal process, provided it gives prompt notice to the disclosing party (to the extent permitted) and cooperates in any available efforts to limit disclosure.

Intellectual Property and Deliverables

Unless otherwise agreed in writing, Provider retains all right, title and interest in Provider's pre-existing materials, methodologies and tools. Subject to Client's timely payment of all fees, Provider grants Client a non-exclusive, non-transferable license to use deliverables provided under this Agreement for Client's internal business purposes. Ownership of any work product specifically identified and transferred in writing shall be as set forth in a written exhibit or statement of work.

Warranties; Limitation of Liability

Provider warrants that the Services will be performed in a professional and workmanlike manner consistent with industry standards. EXCEPT FOR THE FOREGOING, PROVIDER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES. EXCEPT FOR LIABILITY ARISING FROM A PARTY'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, THE AGGREGATE LIABILITY OF A PARTY ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO PROVIDER UNDER THIS AGREEMENT DURING THE SIX (6) MONTHS PRECEDING THE CLAIM.

Independent Contractor; Taxes

Provider is an independent contractor. Nothing in this Agreement creates an employment, joint venture or agency relationship. Provider shall be solely responsible for all taxes, withholdings and other statutory obligations with respect to its performance hereunder.

Notices

All notices required or permitted under this Agreement shall be in writing and delivered to the addresses set forth above (or to such other address as a party may designate in writing) by certified mail, nationally recognized courier or hand delivery and shall be effective upon receipt.

Governing Law; Venue

This Agreement shall be governed by and construed in accordance with the laws of the state of without regard to its conflicts of laws principles. The parties submit to the exclusive jurisdiction of the state and federal courts located in that state for disputes arising under this Agreement.

Entire Agreement; Amendment

This Agreement, together with any exhibits and statements of work executed by the parties, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals and communications, whether written or oral. No amendment or modification of this Agreement will be effective unless in writing and signed by authorized representatives of both parties.

Severability; Assignment

If any provision of this Agreement is held unenforceable, the remaining provisions will remain in full force and effect. Neither party may assign this Agreement without the prior written consent of the other, except that either party may assign to an affiliate or successor in connection with a merger or sale of substantially all its assets.

Client:

By:

Date:

Service Provider:

By:

Date:

Enter text✕

What the Business Services PSP Is

Business Services PSP is a standardized professional services agreement used to formalize engagements between a business and a provider of payment or related business services. The document defines scope of services, pricing and payment processing responsibilities, data handling and security obligations, service levels, indemnities, and termination conditions. It establishes operational details such as onboarding steps, reporting cadence, dispute resolution, and regulatory responsibilities including tax reporting and record retention. When completed and signed by authorized representatives, the PSP creates a legally enforceable contract governing the parties' ongoing commercial relationship.

Why a Clear PSP Matters

Use a Business Services PSP to document roles, payment flows, security obligations, and compliance responsibilities. Clear terms reduce operational ambiguity, support regulatory audits, preserve evidentiary records for e-signature validity under ESIGN and UETA, and define remedies and escalation paths for service disruptions.

Why a Clear PSP Matters

Who Typically Prepares or Signs a PSP

Typical users who draft or sign a Business Services PSP include procurement, finance, legal, and compliance teams inside both vendors and customers.

  • Small and mid-market businesses needing payment integration and service guarantees.
  • Payment processors and fintech vendors documenting SLA, fees, and liability allocation.
  • Legal departments and outside counsel reviewing contract language and regulatory compliance clauses.

Parties on both sides use the PSP to assign responsibilities, set billing cycles, and record consent for electronic signatures.

Step-by-Step: Complete the PSP

Complete the PSP in order: identify parties, confirm scope, specify fees, and add signature blocks with authentication settings.

  • 01
    Prepare Document: Gather entity info, SOW, and billing details.
  • 02
    Set Dates: Enter effective and termination dates clearly.
  • 03
    Add Fields: Place signature, date, and initial fields per party.
  • 04
    Authenticate: Choose signer authentication and retention settings.

Common Questions and Practical Answers

Common questions and solutions for using and validating a Business Services PSP, including signature validity, notarization, and retention concerns.


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Pricing and Capability Snapshot for eSignature Vendors

A concise vendor pricing and capability snapshot for organizations evaluating eSignature options for signing and managing Business Services PSPs.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial Yes, 7-day trial Varies Varies Varies Varies
Bulk Send Yes (Business Premium) Varies Varies Varies Varies
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes (BAA required) Varies Varies Varies Varies
Envelope Cap No cap 100 envelopes/user/year Varies Varies Varies

Security and Compliance Essentials

In-transit encryption: TLS 1.2/1.3 encryption in transit
At-rest encryption: AES-256 encryption at rest
Certifications: SOC 2 Type II, ISO 27001
HIPAA (BAA): HIPAA compliant with BAA option
ESIGN / UETA: Compliant with ESIGN and UETA
Access controls: Role-based access and audit trails

Consequences of Errors or Omissions

Contract invalidity: Unclear scope risks unenforceability
1099 penalties: Late filing $60–$330 per form
I-9 fines: $281–$2,789 per violation
HIPAA penalties: Civil or criminal fines for PHI breaches
Notarization errors: Missing notarization may void exhibit
Data breach liability: Statutory damages and remediation costs

Common Preparation Mistakes to Avoid

  • Leaving out the legal entity suffix or using a trade name can cause mismatches with tax and banking records, delaying onboarding and payments.
  • Poorly defined services, deliverables, or acceptance criteria create disputes over invoicing and result in scope creep and unexpected costs.
  • Unsigned agreements or signatures from unauthorized individuals may be unenforceable; verify signer authority and maintain delegation documentation.
  • Applying the wrong notarization process or skipping required witness steps for certain jurisdictions can invalidate portions of the agreement.

How Electronic Execution Works

Electronic completion and submission of a PSP typically follows upload, field placement, signer assignment, authentication, signing, and storage with an audit trail.

  • Upload Document: Begin by uploading the PSP file (PDF or DOCX).
  • Place Fields: Add signature, date, and conditional fields.
  • Assign Signers: Provide signer emails and routing order.
  • Finalize & Store: Capture signatures and save audit trail.

Configuring a Signing Workflow

Configure a secure signing workflow for the PSP with routing, authentication, conditional fields, and retention settings matched to organizational policy.

Field Configuration
Signature Authentication Email, SMS code, or stronger KBA
Routing Order Sequential or parallel signer order configured per SOW
Conditional Fields Show or hide fields based on prior answers
Retention Settings Define storage period and export format (PDF/A)

Technical and Integration Considerations

Ensure platform integrations, file format support, and authentication options align with organizational systems and compliance obligations.

  • Supported integrations: Salesforce, NetSuite, Microsoft 365, Google Workspace
  • File formats: PDF, DOCX, HTML, XLSX supported
  • Authentication options: Email, SMS, SSO, KBA

Key Components to Include in the PSP

A Business Services PSP should document scope, payment terms, security obligations, reporting, liability limits, and termination mechanics to reduce ambiguity and support enforceability.

Scope of Work

Define services, deliverables, performance metrics, milestones, and acceptance criteria. Attach a detailed Statement of Work (SOW) as an exhibit to avoid ambiguity in billing and performance disputes.

Payment Terms

Specify fees, billing cycles, accepted payment methods, late fees, and who bears processing costs. Include invoicing procedures and timelines tied to deliverables or milestones.

Data Protection

Commit to data processing standards, encryption, breach notification procedures, and any required Business Associate Agreement for protected health information under HIPAA where applicable.

Service Levels

Set uptime targets, response times for incidents, remedies for outages, and reporting cadence for performance and reconciliation.

Liability & Indemnity

Limit liability where appropriate, define indemnification obligations, and carve out exclusions for indirect or consequential damages consistent with negotiated risk allocation.

Termination

Describe termination rights, notice periods, transition assistance, and post-termination data return or destruction obligations to ensure orderly disengagement.

Two Practical Examples

Real-world examples show how PSPs streamline execution, reduce turnaround, and maintain compliance; two customer stories illustrate common benefits and workflow adjustments.

Optica Ventures — Brian Fitzgibbons

Optica Ventures moved signature workflows online to reduce customer friction and speed deal execution across multiple jurisdictions.

  • Resulted in faster customer turnaround and fewer manual errors.
  • Their COO noted simplified customer experience and staff adoption. The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers. This reduced follow-ups and re-submissions in mixed-signature workflows.

Martin Properties — Tim Martin

Martin Properties standardized lease and vendor agreements into an online PSP to close transactions remotely and minimize in-person signings across its portfolio.

  • Enabled remote closings and faster lease turnover.
  • The founder reported full compliance and logistical flexibility: "I can process and execute all of these documents online with 100% compliance and built-in security. Whether on mobile or working offline, I can get forms back to their necessary parties efficiently."

Practical Tips to Improve Accuracy and Speed

Follow defined practices when preparing a PSP to reduce disputes, ensure regulatory compliance, and streamline digital execution and recordkeeping.

Verify legal party names and authority
Confirm names match government IDs and formation documents. Record signer titles and authorization method. If an agent signs, attach delegation documentation to prevent tax, banking, or enforceability issues.
Define precise scope and deliverables
Attach a detailed SOW with measurable acceptance criteria, milestone dates, and deliverable formats. Tie payment milestones to specific deliverables to reduce disputes and support reconciliation.
Match signature authentication to transaction risk
Choose authentication methods appropriate to sensitivity: email/SMS for low-risk, two-factor or KBA for higher-risk, and RON for notarized exhibits. Document the method and retain audit logs.
Maintain retention schedules and audit trails
Define retention periods in the PSP, implement secure storage with tamper-evident audit logs, and export signed copies in an archival format like PDF/A for reproducibility during audits or litigation.

Typical Timelines and Processing Expectations

Typical timelines and processing expectations for a Business Services PSP, including execution, onboarding, billing cycles, and document retention triggers.

Execution Deadline:

Sign by the effective date specified in the agreement.

Onboarding Start:

Begin implementation within agreed timeframe, often 5–15 business days.

Invoice Cycle:

Net 30 is common; confirm billing schedules in the PSP.

Tax Reporting:

Collect W-9s before first payment to avoid backup withholding.

Audit Availability:

Provide signed records within required windows for audits.

Key Milestones from Negotiation to Close-Out

Key milestones from negotiation to close-out provide a sequential view of PSP processing and compliance checkpoints for the lifecycle of the agreement.

01

Negotiation

Agree terms, scope, fees, and legal review.

02

Execution

Obtain authorized signatures and notarizations if required.

03

Onboarding

Complete technical integration, testing, and data exchange.

04

Ongoing Management

Monitor SLAs, billing, amendments, and renewals.

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