Scope
Describe the work in specific, measurable terms, including any exclusions, deliverable formats, and applicable standards the supplier must meet during performance.
A clear SDP reduces misunderstandings, supports accurate invoicing, and creates an auditable record of service commitments. It helps align expectations across stakeholders, documents performance measures for monitoring, and supports legal and regulatory reviews when stored and signed under compliant e-signature practices.
Typical users who prepare or sign the Business Services SDP include internal teams and external vendors.
Other reviewers often include legal counsel, finance, and compliance personnel who check risk, invoicing controls, and retention obligations.
The Procurement Director typically drafts or approves the SDP to ensure service scope aligns with procurement policy, vendor SLAs, and budget. They coordinate legal and finance reviews, track vendor performance against the SDP, and use the executed document to authorize payments and dispute resolution.
A Vendor Manager completes supplier sections verifying pricing, delivery milestones, and acceptance criteria. They provide escalation contacts and operational details, then use the signed SDP to manage deliverables, submit invoices, and document compliance with contracted obligations.
Describe the work in specific, measurable terms, including any exclusions, deliverable formats, and applicable standards the supplier must meet during performance.
List each deliverable with an explicit description, acceptance criteria, format, delivery method, and the party responsible for approval or rejection.
Provide dates for milestones, interim reviews, and final delivery; include dependencies, change request processes, and penalties or remedies for missed deadlines.
State fixed fees, unit rates, invoicing cadence, expense reimbursement rules, tax treatment, and any conditions for price adjustments or renewals.
Specify measurable SLAs, reporting frequency, remedies for SLA breaches, performance credits, and procedures for escalation and remediation.
Define testing, review periods, approval signoffs, acceptance criteria, and formal handover procedures that trigger final payment or warranty periods.
| Field | Configuration |
|---|---|
| Authentication | Email link, SMS code, or stronger KBA where required |
| Signing Order | Sequential or parallel routing as the agreement requires |
| Conditional Fields | Show or hide sections based on responses |
| Retention | Set document retention and export settings after execution |
Choose a signing platform that supports your authentication, storage, and integration needs for the SDP.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies | Varies | Varies |
Date obligations begin; use MM/DD/YYYY format.
List interim deliverable dates and acceptance windows for each milestone.
Define invoice due dates and supporting documentation required for payment.
Ensure payment records align with IRS reporting deadlines and backup withholding obligations.
Set calendar reminders for document retention and disposal actions.
Author prepares SDP with scope, pricing, and timelines.
Legal, finance, and operations review and request changes.
Authorized signers execute the SDP using agreed authentication methods.
Store executed copy and audit trail in secure repository.
The team standardized SDPs across portfolio companies to reduce negotiation cycles and clarify deliverables.
Xerox integrated SDPs into NetSuite to automate invoicing and delivery acceptance.
| Criterion | Electronic Signature | Digital Signature |
|---|---|---|
| Definition | any electronic mark | pki-based cryptographic signature |
| Legal Status | esign/ueta recognition | subset accepted where required |
| Technical Basis | audit trail evidence | x.509 certificate, hash |
| Non-repudiation | audit-based attribution | strong cryptographic assurance |