Scope of Services
Define exact deliverables (campaign types, platforms, geotargeting, ad formats), frequency of optimizations, and accepted change-order process to avoid scope creep.
A concise SEM agreement reduces misunderstandings about objectives, spending, and performance measurement, protects intellectual property and data, and creates a clear path for billing and termination. It helps both client and provider measure success objectively and manage compliance with privacy and advertising platform rules.
The agreement is usually completed by the contracted SEM vendor and reviewed by the client's marketing lead or legal representative before signature.
Final signing is done by authorized signatories from each organization after budget and scope approvals are in place.
Define exact deliverables (campaign types, platforms, geotargeting, ad formats), frequency of optimizations, and accepted change-order process to avoid scope creep.
List KPIs (CPC, CPA, CTR, conversion volume), baseline targets, and acceptable measurement windows along with reporting cadence and dashboard responsibilities.
Specify who pays platform ad spend, invoicing intervals, late fees, expense reimbursement, and whether ad spend is retained by client or passed through the agency.
Clarify account access rights, ownership of analytics and audiences, tracking pixel placement, and retention of campaign data after termination.
Assign ownership or license rights for ad creative, landing pages, and any bespoke scripts or reporting templates developed for the client.
Define termination for convenience and for cause, notice periods, wind-down obligations, liability caps, indemnities, and any refund or audit rights.
| Field | Configuration |
|---|---|
| Signature Order | Sequential or parallel signer flow, set by role. |
| Authentication | Email link, SMS code, or stronger KBA for high-risk signers. |
| Attachments | Attach SOWs, rate cards, and creative briefs as exhibits. |
| Notifications | Enable reminders and completion receipts to all parties. |
Choose a platform that supports required authentication and retains a detailed audit trail for each signature event.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies | Varies | Varies |