Scope of Services
Define specific tasks, deliverables, and exclusions with measurable standards and schedules. Clear scope reduces change orders and supports objective acceptance testing and invoicing and responsibilities.
Using the Business Services SFAA clarifies responsibilities, reduces disputes, and documents fees and deliverables in writing. The form supports consistent approvals, auditability, and legal enforceability under ESIGN or applicable state electronic signature laws when properly executed.
Typical users who complete or approve Business Services SFAA forms include internal procurement teams, external vendors, and legal or finance reviewers.
Smaller businesses, consultants, and internal service owners also use the SFAA to document expectations and streamline approvals.
Define specific tasks, deliverables, and exclusions with measurable standards and schedules. Clear scope reduces change orders and supports objective acceptance testing and invoicing and responsibilities.
Specify fees, billing intervals, invoice requirements, late payment interest, and any retainers or holdbacks. Indicate currency and party responsible for taxes and fees.
Set acceptance criteria, inspection periods, and remedies for nonconforming work such as cure periods, rework obligations, or price adjustments and dispute escalation.
Identify confidential information, permitted disclosures, handling, and survival period. Include data protection measures and reference HIPAA requirements if PHI is involved and breach notification timelines and remedies.
Limitations on liability, indemnification scope, and insurance requirements (types and limits). Require certificates of insurance and proof of coverage annually.
Specify the governing state law and jurisdiction for disputes. Note that ESIGN and UETA determine enforceability of electronic signatures across states; exceptions may apply for specific transaction types.
| Field | Configuration | Notes |
|---|---|
| Signer Order | Sequential | Defines signing sequence and dependencies |
| Authentication | Email/SMS | Optional KBA or MFA for high-risk |
| Conditional Fields | Yes | Show fields by role or responses |
| Storage | PDF/A | Store signed PDF with audit trail |
Use an eSignature provider that supports secure audit trails, authentication, and retention controls for the Business Services SFAA.
As agreed in Fee Schedule; typical 30 days
Net terms per agreement; late fees may apply
Keep signed records for at least 3 years federally
Provide payment records for IRS reporting and 1099s
Observe notice period set in agreement, commonly 30–90 days
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |