Scope of Services
Describes specific fulfillment tasks, storage terms, order processing steps, and any excluded services so both parties understand the exact deliverables and boundaries.
A well-drafted Business Services Shipedge Agreement clarifies responsibilities, reduces disputes, and protects both parties’ commercial and data interests. It establishes measurable service levels, payment terms, and risk allocation so operations proceed predictably and compliance requirements are addressed.
The agreement is used by organizations that outsource fulfillment, inventory management, or order routing to Shipedge and by service providers that receive client goods for storage and distribution.
Multiple stakeholders commonly review the document prior to signature to align commercial, technical, and compliance obligations across the business.
Describes specific fulfillment tasks, storage terms, order processing steps, and any excluded services so both parties understand the exact deliverables and boundaries.
Defines KPIs such as order accuracy, pick-and-pack times, shipping windows, inventory reconciliation frequency, and remedies or credits for missed SLAs.
Specifies monthly or per-transaction fees, surcharges, invoicing schedule, dispute procedures, and when escalated costs apply (e.g., oversized items, returns).
Allocates risk for loss or damage, sets limits of liability, and requires insurance types and minimum coverages for goods in storage and transit.
Covers handling of customer data, access controls, breach notification, and any industry-specific addenda (HIPAA, PCI) required for protected information.
Explains termination rights, notice periods, inventory handback procedures, and obligations for orderly transition to a new provider.
| Field | Configuration |
|---|---|
| Signature Order | Set sequential signing: customer legal > Shipedge rep > witness (if required). |
| Authentication | Use email + optional SMS code for signer verification; consider stronger methods for high-risk actions. |
| Document Storage | Archive signed PDF/A files with metadata in a secure document repository. |
| Notifications | Enable automated email alerts for executed copies and upcoming renewal/termination dates. |
Confirm integrations and file formats before finalizing the agreement to avoid delays during onboarding.
Ensure IT validates connectors and credentials during the onboarding phase to minimize operational friction.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |