Can this form be signed electronically?

Yes. Electronic signatures are enforceable under the ESIGN Act (15 U.S.C. ch. 96) and state UETA statutes except where a specific statutory exception applies; confirm industry-specific requirements before relying on e-signature alone.

When is notarization required?

Not all SL Forms require notarization. If a state statute or the agreement itself requires an acknowledgement or notarized signature, follow that state's notary rules; otherwise notarization is typically unnecessary.

Who has authority to sign on behalf of a company?

An authorized officer, manager, or other signatory with delegation can sign. Verify authority via corporate resolution or equivalent where counterparty risk or legal formality warrants confirmation.

How long should signed SL Forms be retained?

Retain executed agreements for the contract term plus relevant retention periods: generally at least three years for tax purposes and six years for HIPAA-related records where applicable.

What authentication is recommended for high-risk agreements?

Use multi-factor authentication, identity credential analysis, or RON where permitted to increase confidence in signer identity for high-value or regulated transactions.

What if a party changes legal name after signing?

Maintain the original executed document. For future transactions, use the updated legal name and consider an amendment signed by both parties to reflect the change.

Electronic Signature
Templates
Miscellaneous
Business Services SL Form

Business Services SL Form

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

BUSINESS SERVICES SL FORM

This Business Services Agreement (the "Agreement") is entered into as of by and between:

Service Provider Name:

Client Name:

WHEREAS

WHEREAS, Service Provider has expertise in providing business services, consulting and project implementation relevant to the Client's operations, and represents that it possesses the personnel, qualifications and experience necessary to perform the services described below;

WHEREAS, Client desires to engage Service Provider to perform such services on the terms and conditions set forth in this Agreement and Service Provider agrees to provide such services for the compensation and subject to the terms set forth herein;

NOW, THEREFORE, in consideration of the mutual promises and covenants contained in this Agreement, the parties agree as follows:

SCOPE OF WORK

Detailed Description of Services Deliverables and Acceptance Criteria

PAYMENT TERMS

Total Fee: $

Payment Schedule

Late Payment Fee: % per month on overdue amounts, or the maximum permitted by law, whichever is less.

Invoices shall be submitted to the Client at the address for notices specified below and shall itemize services performed and any reimbursable expenses. Payments shall be made in the currency of denomination of the invoice.

TERM AND TERMINATION

Term Commencement Date:

Term Expiration Date: unless earlier terminated in accordance with this Agreement.

Either party may terminate this Agreement for convenience upon days' prior written notice to the other party. Either party may terminate immediately for cause if the other party materially breaches this Agreement and fails to cure the breach within thirty (30) days after receipt of written notice specifying the breach.

CONFIDENTIALITY

"Confidential Information" means all nonpublic information disclosed by one party to the other, whether oral, written or electronic, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Each party shall protect Confidential Information of the other with at least the same degree of care it uses to protect its own confidential information, but no less than a reasonable degree of care.

Confidential Information shall not include information that (a) is or becomes publicly known through no breach of this Agreement by the receiving party; (b) is rightfully received from a third party without restriction; (c) is independently developed by the receiving party without use of Confidential Information of the disclosing party; or (d) is required to be disclosed by law, provided the receiving party gives prior written notice and cooperates with reasonable protective measures.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of without regard to conflict of laws principles.

ENTIRE AGREEMENT

This Agreement, including any exhibits, schedules or statements of work attached hereto, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals, negotiations, and understandings, whether written or oral. No amendment shall be effective unless in writing and signed by both parties.

MISCELLANEOUS

Assignment: Neither party may assign this Agreement or any rights hereunder without the prior written consent of the other party, except that either party may assign this Agreement in connection with a merger, acquisition, or sale of substantially all of its assets.

Remedies: Except as otherwise provided, the parties agree that monetary damages may be inadequate to compensate a breach of confidentiality or other material provisions and that equitable relief, including injunction and specific performance, shall be available in addition to any other remedies at law or in equity.

NOTICES

Service Provider Notice Address Client Notice Address

Notices required under this Agreement shall be in writing and delivered by personal delivery, certified mail (return receipt requested), or nationally recognized courier service to the addresses set forth above or to such other address as a party may specify in writing.

Service Provider Printed Name:

By:

Date:

Client Printed Name:

By:

Date:

What the Business Services SL Form Is and when it’s used

The Business Services SL Form is a standardized service-level agreement template used to document the scope, performance targets, responsibilities, and remedies between a service provider and a business customer. It typically defines deliverables, key performance indicators (KPIs), response and resolution times, payment terms, and renewal or termination mechanics. The form is often executed between commercial parties, may be attached to a master services agreement, and can be signed electronically where permitted under the ESIGN Act (15 U.S.C. ch. 96, 2000) and applicable state UETA statutes.

Why maintaining a clear Business Services SL Form matters

A clear SL Form sets expectations, reduces disputes, and makes performance measurable. It protects both parties by documenting remedies, escalation paths, and termination triggers, and supports compliance with record-retention and procurement rules applicable to the contracting organizations.

Typical users and parties involved

Common users include procurement teams, operations managers, independent contractors, and vendor account teams who need formalized service commitments.

Small business owners managing vendor performance and payment terms.
Corporate procurement and legal teams negotiating vendor SLAs at scale.
Freelancers and consultants documenting deliverables and turnaround times.

The form supports both one-off engagements and ongoing vendor relationships and is adaptable for internal teams and external suppliers.

Who signs and why

Procurement Manager

A procurement manager uses the SL Form to ensure vendors meet contractual KPIs, to align payment milestones with service delivery, and to preserve evidence for audit and vendor performance reviews.

Independent Contractor

A contractor signs the form to confirm scope, acceptance criteria, invoicing cadence, and termination notice periods so expectations are clear and payment disputes are minimized.

Security and compliance essentials to note

Encryption: AES-256 at rest

Transport: TLS 1.2/1.3 in transit

Audit Trail: Detailed event log

Regulatory: ESIGN and UETA

Healthcare: HIPAA available with BAA

Certifications: SOC 2 Type II, ISO 27001

Key risks when the form is incorrect or incomplete

Unenforceable Terms: Ambiguous KPIs risk unenforceability

Payment Disputes: Vague milestones create billing conflicts

Regulatory Exposure: Missing data retention invites compliance risk

Tax Issues: Incorrect payee info triggers backup withholding

Operational Delays: Missing escalation paths slow remediation

Notarization Omission: Where required, lack of notarization invalidates record

Common mistakes to avoid when preparing the SL Form

Leaving service levels undefined or expressed only as aspirational language rather than measurable KPIs tied to remedies or credits.
Failing to specify the exact party legal name and tax ID, which can cause payment delays, incorrect 1099 reporting, or backup withholding.
Omitting dispute resolution, notice addresses, or escalation contacts, which lengthens resolution times and increases legal costs.
Relying on verbal confirmations for changes instead of written amendments, leading to scope creep and contested obligations.

Step-by-step: completing the Business Services SL Form

Follow these sequential steps to produce a clear, enforceable SL Form that aligns expectations and supports electronic execution when permitted.

01

1. Identify Parties: Enter full legal names and entity types.
02

2. Define Scope: Describe deliverables, frequency, and exclusions.
03

3. Set KPIs: Specify measurable targets and measurement windows.
04

4. Approve and Sign: Collect signatures and record the execution date.

How execution and routing typically flow

A standard routing workflow clarifies responsibilities and preserves an audit trail during signing and storage.

Upload Document: Sender uploads final SL Form to the signing platform.
Place Fields: Add signature, date, and initial fields for each signer.
Authenticate Signers: Use email links or stronger verification as needed.
Store Record: Save signed copy with audit log and retention tags.

Essential elements of a professional Business Services SL Form

A robust SL Form balances operational detail with legal clarity so performance can be measured, disputes minimized, and compliance obligations met.

Scope of Services

Clear description of deliverables, exclusions, and acceptance criteria so both parties understand obligations and handoffs.

Service Levels

Measurable KPIs, measurement windows, reporting cadence, and remedies such as service credits or termination rights.

Responsibilities

Roles for each party, including change control, incident notification, and escalation contacts to speed issue resolution.

Payment Terms

Invoicing schedule, late fees, and conditions for suspension or withholding of payments to align incentives.

Term and Termination

Start date, renewal mechanics, notice periods, and termination for cause or convenience to manage contract lifecycle.

Confidentiality & IP

Data handling, ownership of deliverables, and any licensing or IP assignment clauses for clarity on usage rights.

Typical online workflow settings for SL Form execution

Configure the digital workflow to match your security, authentication, and archival requirements before collecting signatures.

Field	Configuration
Signature Type	Electronic signature with audit trail
Authentication	Email OTP or SMS code as required
Notifications	Automated reminders and completion alerts
Storage	Encrypted cloud storage with retention tags

Platform and integration considerations

Choose a signing platform that supports required security controls, integrations, and compliance frameworks for your organization.

Integrations: Salesforce, NetSuite, Microsoft 365
File Types: PDF, DOCX, HTML compatible
Authentication: Email OTP, SMS, or SSO

Ensure the platform preserves an audit trail, supports retention tagging, and can deliver copies to your document management system for long-term storage.

Key timing and notice requirements to include

Specify time-based obligations clearly; ambiguous timing is a common source of disputes and missed SLA credits.

Effective Date:

Date SL obligations begin; use MM/DD/YYYY format.

Payment Due:

Net terms (e.g., Net 30) and invoice submission windows.

Renewal Notice:

Mutual notice period (commonly 30 days) before automatic renewal.

Service Start:

Operational start and handoff milestones after signoff.

Dispute Window:

Time to raise performance disputes (commonly 30–60 days).

eSignature vendor comparison for executing Business Services SL Forms

A neutral feature-and-price snapshot to help compare typical vendor starting prices and core capabilities commonly required for SL Form execution.

	signNow	DocuSign	Adobe Sign	PandaDoc	HelloSign
Starting Price	$8/user/mo	$15/user/mo	$14/user/mo	$19/user/mo	$15/user/mo
Free Trial	Yes, 7-day free trial	Varies	Varies	Varies	Varies
Bulk Send	Yes	Yes	Yes	Yes	No
Audit Trail	Yes	Yes	Yes	Yes	Yes
HIPAA Compliant	Yes	Yes	Yes	No	No
Envelope Cap	No cap	100 envelopes/user/year	Varies by plan	Varies by plan	Varies by plan

Frequently asked questions about the Business Services SL Form

Answers to common questions on e-signing, notarization, authority to sign, and recordkeeping for the SL Form.

Need help? Contact support

Can this form be signed electronically?
Yes. Electronic signatures are enforceable under the ESIGN Act (15 U.S.C. ch. 96) and state UETA statutes except where a specific statutory exception applies; confirm industry-specific requirements before relying on e-signature alone.
When is notarization required?
Not all SL Forms require notarization. If a state statute or the agreement itself requires an acknowledgement or notarized signature, follow that state's notary rules; otherwise notarization is typically unnecessary.
Who has authority to sign on behalf of a company?
An authorized officer, manager, or other signatory with delegation can sign. Verify authority via corporate resolution or equivalent where counterparty risk or legal formality warrants confirmation.
How long should signed SL Forms be retained?
Retain executed agreements for the contract term plus relevant retention periods: generally at least three years for tax purposes and six years for HIPAA-related records where applicable.
What authentication is recommended for high-risk agreements?
Use multi-factor authentication, identity credential analysis, or RON where permitted to increase confidence in signer identity for high-value or regulated transactions.
What if a party changes legal name after signing?
Maintain the original executed document. For future transactions, use the updated legal name and consider an amendment signed by both parties to reflect the change.

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