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Business Services SM

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BUSINESS SERVICES SM

This Business Services Agreement ("Agreement") is entered into as of by and between Service Provider Name: with a principal place of business at and Client Name: with a principal place of business at .

RECITALS

WHEREAS, Service Provider is engaged in the business of providing professional business services and possesses the skills, experience and qualifications to perform the services described herein; and

WHEREAS, Client desires to retain Service Provider to perform such services on the terms and conditions set forth in this Agreement; and

WHEREAS, the parties intend for this Agreement to define the scope, compensation, confidentiality obligations, and remedies available to the parties.

1. SCOPE OF WORK

Service Provider will perform the services and deliverables described below. The services will be performed in a professional and workmanlike manner consistent with industry standards. Any material changes to the scope will be documented and signed by both parties as an amendment to this Agreement.

2. PAYMENT TERMS

Client shall pay Service Provider the fees set forth below in consideration for the services rendered. Fees are exclusive of taxes unless otherwise stated.

Late payments will accrue interest at the lesser of (i) per month or (ii) the maximum rate permitted by applicable law, plus Service Provider's reasonable collection costs. In addition, Client will pay a late fee of for any invoice unpaid more than days after the invoice date.

3. TERM AND TERMINATION

This Agreement shall commence on Start Date: and shall continue until End Date: unless earlier terminated in accordance with this Section.

Either party may terminate this Agreement for convenience upon written notice to the other party at least days prior to the effective termination date. Either party may terminate immediately for cause if the other party materially breaches a material obligation and fails to cure such breach within thirty (30) days after receipt of written notice specifying the breach.

4. CONFIDENTIALITY

"Confidential Information" means non-public information disclosed by a party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information excludes information that (a) is or becomes generally available to the public through no wrongful act of the receiving party; (b) was rightfully in the receiving party's possession prior to receipt from the disclosing party; or (c) is independently developed by the receiving party without use of the disclosing party's Confidential Information.

The receiving party shall: (i) use Confidential Information solely to perform its obligations under this Agreement; (ii) restrict disclosure to employees, contractors, and advisors who have a need to know and who are bound by confidentiality obligations at least as restrictive as those in this Agreement; and (iii) employ reasonable measures to protect the confidentiality of such information. The receiving party may disclose Confidential Information to the extent required by law, provided it gives prompt written notice to the disclosing party and cooperates in any effort to obtain confidential treatment or a protective order.

Breach of this Section will cause irreparable harm for which monetary damages may be inadequate; the disclosing party is therefore entitled to seek injunctive relief in addition to any other remedies available at law or in equity.

5. INDEPENDENT CONTRACTOR; INSURANCE

Service Provider is an independent contractor and shall be solely responsible for all taxes, withholdings, and other statutory, regulatory or contractual obligations of any sort. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship between the parties. Service Provider will maintain insurance customary for its industry and appropriate to the services provided.

6. LIMITATION OF LIABILITY

Except for liability arising from gross negligence, willful misconduct, or breach of confidentiality, neither party shall be liable to the other for consequential, incidental, special, punitive, or exemplary damages, even if advised of the possibility of such damages. The aggregate liability of either party arising out of this Agreement shall not exceed the total fees paid by Client to Service Provider under this Agreement during the six (6) months immediately preceding the claim.

7. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to conflicts of law principles. The parties submit to the exclusive jurisdiction of the state and federal courts located in that state for resolution of disputes.

8. ENTIRE AGREEMENT; AMENDMENT

This Agreement, including any exhibits or attachments expressly incorporated herein, constitutes the entire agreement between the parties concerning the subject matter and supersedes all prior and contemporaneous agreements, understandings, negotiations and discussions, whether oral or written. No amendment or modification of this Agreement will be effective unless in writing and signed by an authorized representative of each party.

9. MISCELLANEOUS

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. Neither party may assign this Agreement without the prior written consent of the other, except to an affiliate or in connection with a merger or sale of substantially all assets, provided the assignee assumes the obligations of the assigning party. Notices required under this Agreement shall be sent to the addresses set forth above unless a different address is provided in writing.

Service Provider:

By:

Date:

Client:

By:

Date:

Enter text✕

What the Business Services SM Is and when it applies

The Business Services SM is a written service agreement that defines the relationship between a service provider and a business client, covering scope of work, deliverables, payment terms, timelines, intellectual property, confidentiality, and termination. It serves as the controlling contract for ongoing or project-based services and is intended for use when parties want a clear allocation of responsibilities, risk allocation, and measurable performance criteria. When executed correctly it forms an enforceable agreement under federal and state contract law and can be delivered, signed, and stored electronically where permitted by statute.

Why a clear Business Services SM matters for operations and compliance

A well-drafted Business Services SM reduces ambiguity about deliverables, payment and liability, supports regulatory compliance, and provides a contract that can be enforced in court. Using explicit terms and defined milestones helps limit disputes and creates audit-ready records that are essential for procurement, audits, and downstream approvals.

Why a clear Business Services SM matters for operations and compliance

Typical users and roles involved with the Business Services SM

Teams who commonly prepare, review, or sign this agreement include procurement, legal, finance, operations, and the external service provider.

  • Procurement and sourcing teams: negotiate pricing, SLA terms, and vendor selection, then track renewal and compliance obligations.
  • Legal and contracts: review liability, IP assignment, indemnities, and governing law provisions before signature.
  • Finance and accounts payable: confirm payment terms, invoicing schedule, and tax or withholding requirements for accurate processing.

Signatories typically include an authorized company officer or contract manager and a provider representative with authority to bind their organization.

Core sections to include in a professional Business Services SM

A concise agreement should be organized by key sections so reviewers can quickly locate obligations, pricing, and risk allocation, and to make digital field placement straightforward for e-signing workflows.

Scope

Describe services precisely, list exclusions, cite deliverables, acceptance criteria, and reference any attached statements of work or schedules.

Term & Termination

Specify contract duration, renewal mechanics, termination for convenience or cause, notice periods, and post-termination transition responsibilities.

Payment

State fees, billing frequency, late-payment interest, invoicing requirements, expense reimbursement rules, and any retainers or milestones that trigger payment.

Confidentiality

Define confidential information, permitted disclosures, security obligations, and duration of confidentiality duties after termination.

IP & Data

Address ownership of work product, license grants, third-party components, data handling, and data return or deletion on contract end.

Liability

Limitations of liability, indemnification scope, insurance minimums, and exclusions for consequential or indirect damages.

Essential contract metadata and security settings to capture

Effective Date: MM/DD/YYYY
Parties: Legal entity names
Authorized Signer: Name and title
Contact Email: Business address
Confidentiality Level: NDA reference
Retention Class: Record retention tag

Step-by-step: completing a Business Services SM

Follow this sequence to prepare, review, and finalize the agreement while preserving an auditable record for compliance and dispute prevention.

  • 01
    Draft: Populate scope, payment, and milestone fields with precise dates and amounts.
  • 02
    Internal Review: Legal reviews liability, IP, and compliance clauses; finance confirms payment terms.
  • 03
    Signatures: Collect signatures in the prescribed order and capture signer authentication details.
  • 04
    Storage: Archive the final executed PDF and associated audit trail for retention.

Configuring a digital workflow to complete the agreement

Design the electronic workflow to minimize signer friction while meeting authentication and audit trail requirements.

Field Configuration
Signing Order Sequential or parallel routing
Authentication Email link, SMS code, or KBA
Conditional Fields Show/hide based on prior answers
Attachments Require supporting documents

Where to send and how the signed agreement circulates

Finalize routing and destination rules so each stakeholder receives the executed copy and a complete audit record.

  • Primary Recipient: Client legal or contract owner receives executed PDF
  • Provider Copy: Provider retains signed master and audit trail
  • Finance: Accounts payable receives invoice and signed agreement
  • Records: Archive in document management system

Technical and compliance considerations for e-signing and storage

Confirm platform capabilities for authentication, audit logs, secure storage, and industry-specific compliance before using electronic execution.

  • Authentication: Email, SMS, or stronger
  • Audit Trail: IP, timestamp, action log
  • Integration: CRM and cloud storage

Ensure chosen tools meet regulatory requirements (ESIGN/UETA) and any industry controls such as HIPAA or 21 CFR Part 11 when applicable.

Key timing items and typical deadlines to track

Track dates that affect performance, termination rights, renewals, and invoicing to avoid missed obligations or unintended automatic renewals.

Effective Date:

Date services and obligations begin

Milestone Deadlines:

Deliverable due dates tied to payment

Notice Periods:

Days required for termination or renewal notices

Invoice Terms:

Net days for payment and late penalties

Renewal Window:

Timeframe to accept or decline renewal

Common mistakes to avoid when preparing the Business Services SM

  • Imprecise scope language that omits deliverable formats or acceptance criteria, causing disputes over completion.
  • Missing or ambiguous payment terms, such as unclear milestones, invoicing details, or late-fee calculation methods.
  • Failure to confirm authorized signing authority for each party, which can render the agreement unenforceable.
  • Neglecting to define data handling or IP ownership, which creates downstream operational and legal risks.

Legal and financial risks from an incorrect or incomplete agreement

Contract Voidance: Enforceability risk
Billing Disputes: Payment interruptions
Regulatory Fines: Industry-specific exposure
Intellectual Property Loss: Misallocated ownership
Data Breach Liability: Privacy penalties
Late Filing Penalties: Tax or reporting fines

Electronic signature versus digital (cryptographic) signature

Understand the functional difference so you can specify the level of assurance required in the contract or regulatory context.

Criteria Electronic Signature Digital Signature
Legal Status
Technology broad methods pki-based
Non-repudiation audit trail certificate-based
Typical Use general contracts regulated records

Representative e-signature pricing and feature comparison

Basic pricing and feature availability differ across vendors; place signNow first for direct comparison and verify competitor plan details with each vendor before procurement.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No envelope cap 100 envelopes/user/year Varies by plan Varies by plan Varies by plan

FAQs and practical troubleshooting for completing the Business Services SM

Answers to frequent questions about execution, enforceability, signatures, and common post-signing issues.


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