Establishing secure connection…Loading editor…Preparing document…

Business Services SM2310

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

Business Services SM2310

Parties and Recitals

This Business Services Agreement ("Agreement") is made and entered into effective as of (the "Effective Date"), by and between:

WHEREAS, Client desires to obtain professional business services in accordance with the terms and conditions set forth in this Agreement; and

WHEREAS, Service Provider represents that it has the skill, experience, and resources necessary to provide the services described in the Scope of Work; and

WHEREAS, the parties wish to set forth the terms under which Service Provider will provide such services to Client.

Scope of Work

Service Provider shall perform the services and deliver the deliverables described below (collectively, the "Services"). The Services shall be performed in accordance with the schedule and specifications set forth herein.

Payment Terms

In consideration for the Services, Client shall pay Service Provider as follows:

Invoice Frequency:   Payment Due: Net days from invoice date.

Late Payment Fee:   or a minimum of per late invoice.

All payments shall be made in United States dollars unless otherwise agreed in writing. Client shall reimburse Service Provider for reasonable, pre-approved expenses incurred in connection with performance of the Services.

Term and Termination

Term: This Agreement shall commence on and shall continue until unless earlier terminated in accordance with this Agreement.

Termination for Convenience: Either party may terminate this Agreement for any reason upon days' prior written notice to the other party.

Termination for Cause: Either party may terminate immediately upon written notice if the other party materially breaches this Agreement and fails to cure such breach within days after receipt of written notice describing the breach.

Effect of Termination: Upon termination, Service Provider shall deliver to Client all completed deliverables and Client shall pay Service Provider for Services performed and pre-approved expenses incurred through the effective date of termination. Termination shall not relieve either party of obligations that by their nature survive termination.

Confidentiality

Definition: "Confidential Information" means all non-public, proprietary or confidential information disclosed by one party ("Disclosing Party") to the other ("Receiving Party"), whether disclosed orally, in writing or through inspection of tangible objects, that is designated as confidential or that reasonably should be understood to be confidential.

Obligations: Receiving Party shall (a) use Confidential Information only for purposes of performing its obligations under this Agreement, (b) restrict disclosure of Confidential Information to its employees, agents and contractors having a need to know and who are bound by confidentiality obligations at least as protective as those herein, and (c) protect Confidential Information with at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care.

Exclusions: Confidential Information does not include information that (i) is or becomes publicly available through no fault of Receiving Party, (ii) is rightfully received from a third party without restriction, (iii) was known by Receiving Party prior to disclosure as evidenced by written records, or (iv) is independently developed without use of Confidential Information.

Return or Destruction: Upon written request by Disclosing Party or upon termination of this Agreement, Receiving Party shall promptly return or destroy Confidential Information and certify destruction upon request, except to the extent retention is required by law, in which case retained information shall remain subject to the confidentiality obligations of this Agreement.

Intellectual Property; Deliverables

Ownership: Unless otherwise agreed in writing, Client shall own deliverables specifically prepared for Client under this Agreement upon full payment of all amounts due. Service Provider shall retain ownership of its pre-existing materials, tools, methodologies and know-how, and grants Client a non-exclusive, non-transferable license to any pre-existing materials incorporated into deliverables solely to the extent necessary for Client's use of the deliverables.

Representations; Indemnification; Limitation of Liability

Each party represents and warrants that it has the authority to enter into this Agreement. Service Provider represents that it will perform the Services in a professional and workmanlike manner in accordance with generally accepted industry standards.

Indemnification: Each party shall indemnify, defend and hold harmless the other party from and against claims, liabilities, losses and expenses (including reasonable attorneys' fees) arising out of the indemnifying party's breach of this Agreement, negligence or willful misconduct.

Limitation of Liability: Neither party shall be liable to the other for consequential, incidental, special or punitive damages, except for liability arising from a party's breach of confidentiality or indemnification obligations. The aggregate liability of either party for any claim arising out of this Agreement shall not exceed the total fees paid by Client to Service Provider under this Agreement in the twelve (12) months preceding the claim.

Governing Law and Dispute Resolution

Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to its conflict of laws principles.

Dispute Resolution: The parties shall attempt in good faith to resolve disputes arising under this Agreement by negotiation. If negotiation fails, the parties agree to binding arbitration in the governing state, unless otherwise mutually agreed in writing.

Entire Agreement; Amendments

Entire Agreement: This Agreement, including any exhibits and attachments expressly incorporated herein, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous agreements, negotiations and understandings, whether written or oral.

Amendments: No amendment or modification of this Agreement will be effective unless in writing and signed by an authorized representative of each party.

Notices

All notices required or permitted under this Agreement shall be in writing and shall be delivered to the addresses set forth above or to such other address as either party may designate in writing.

Additional Provisions

Independent Contractor: Service Provider shall perform the Services as an independent contractor and nothing in this Agreement shall create a partnership, joint venture or employer-employee relationship. Service Provider shall be solely responsible for payment of its personnel and for all employment taxes and benefits.

Client

Printed Name:

By:

Date:

Service Provider

Printed Name:

By:

Date:

Enter text✕

What the Business Services SM2310 Is and when it’s used

The Business Services SM2310 is a standardized service agreement template used to define the scope, deliverables, payment terms, and responsibilities between a service provider and a business client. It consolidates operational details—scope of work, timeline, milestones, acceptance criteria, invoicing schedule, and contact points—so internal teams and external vendors share a single reference. The form is commonly used for vendor onboarding, short-term project engagements, recurring service arrangements, and procurement requests where consistent terms reduce negotiation time and support compliance with corporate purchasing rules.

Why a clear SM2310 matters for operations

A complete SM2310 reduces ambiguity about responsibilities, timelines, and payment, helping avoid disputes and accelerating approvals. It centralizes required information so procurement, legal, and accounting teams can verify compliance before work begins.

Why a clear SM2310 matters for operations

Typical teams and roles that complete the SM2310

The SM2310 is completed by cross-functional teams who manage supplier relationships, contract intake, or project delivery; it acts as a shared operational record.

  • Procurement and sourcing teams responsible for vendor selection and contract terms.
  • Project managers who define milestones, acceptance criteria, and delivery schedules.
  • Accounts payable or finance teams ensuring invoicing and payment terms align with policies.

Use this distribution to assign ownership during drafting, review, approval, and archiving phases.

Core sections to include in a professional SM2310

A well-formed SM2310 organizes the engagement into discrete sections so reviewers can find obligations, timelines, and remedies quickly. The following elements are typical and help standardize internal review.

Parties

Identify full legal names and business entity types for each party, including authorized representative contact details and corporate addresses for service and billing.

Scope

Describe services in measurable terms: specific tasks, deliverables, acceptance criteria, and any exclusions to prevent scope creep or disputes about expectations.

Term & Timeline

State the effective date, milestone dates, renewal terms, and termination notice periods so obligations and deadlines are unambiguous.

Payment

Specify pricing, invoicing frequency, payment terms, late fees, and any retainers or milestone-based payments to align with finance requirements.

Liability

Limitations of liability, indemnities, insurance minimums, and confidentiality obligations protect both parties and support risk assessment.

Signatures

Include signer names, titles, signature blocks, and dates; note who has authority to bind each entity to ensure enforceability.

Step-by-step: completing the SM2310

Follow a consistent sequence to draft, review, approve, and sign the SM2310 to minimize errors and speed processing.

  • 01
    Draft: Populate parties, scope, and dates accurately.
  • 02
    Review: Route to legal, procurement, and finance for approvals.
  • 03
    Authorize: Confirm signer authority and required countersignatures.
  • 04
    Execute: Capture signatures and circulate the fully executed copy to stakeholders.

Typical digital workflow for the SM2310

An electronic process streamlines routing, signature capture, and audit logging while preserving a complete record for compliance and accounting.

  • Upload Document: Add the finalized SM2310 PDF or DOCX to the signing platform.
  • Place Fields: Insert signature, date, and required data fields on each page.
  • Send to Signers: Deliver via email link or secure signing portal to each required signer.
  • Archive Audit: Store the executed file and audit trail for retrieval and compliance.

Technical considerations for e-submission

Choose a platform that supports the file formats, integrations, and authentication levels your organization requires.

  • File formats: PDF, DOCX, and HTML supported
  • Integrations: Connects to Salesforce, NetSuite, Google Workspace
  • Authentication: Email, SMS code, or advanced methods

Technical considerations for e-submission

Choose a platform that supports the file formats, integrations, and authentication levels your organization requires.

  • File formats: PDF, DOCX, and HTML supported
  • Integrations: Connects to Salesforce, NetSuite, Google Workspace
  • Authentication: Email, SMS code, or advanced methods

Common timelines and internal deadlines to track

Establish internal checkpoints so draft review, approval, and execution align with project schedules and vendor expectations.

Draft Completion:

Complete initial draft at least 10 business days before project start.

Internal Review:

Allow 3–5 business days for legal and finance review.

Signer Response:

Request execution within 7–10 calendar days to avoid delays.

Invoice Processing:

Finance should receive executed contracts before approving first payment.

Document Retention:

Archive executed SM2310 per retention policy immediately after signing.

Common mistakes when preparing the SM2310

  • Using informal or abbreviated legal names that do not match formation documents, causing payment or onboarding delays and requiring amendments.
  • Leaving scope or acceptance criteria vague, which permits disputes over deliverables and often leads to change orders.
  • Failing to confirm signer authority or corporate delegation, resulting in unenforceable agreements or the need for re-execution.
  • Omitting attachments or inconsistent exhibit references, which complicates interpretation and increases administrative back-and-forth.

Risks and potential consequences of incorrect SM2310 completion

Payment Delays: Late or withheld payments
Contract Disputes: Litigation or arbitration risk
Regulatory Exposure: Noncompliance fines or audits
Tax Impact: Backup withholding or reporting issues
Enforceability: Agreement may be voided
Operational Delay: Project start postponements

How the SM2310 differs from related documents

Compare the SM2310 to other common contract forms to determine when each document type is appropriate.

Document Primary Use
SM2310 service engagement record
Purchase Order goods procurement
Work Order task-level execution
Independent Contractor Agreement longer-term contractor terms

eSignature vendor pricing and capability snapshot

The table below summarizes starting prices and selected feature availability across common eSignature vendors; signNow is listed first per platform comparison conventions.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial Yes, 7-day free trial Varies by vendor Varies by vendor Varies by vendor Varies by vendor
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Key milestones and processing stages for the SM2310

Track these sequential milestones to manage approvals, signatures, and onboarding without unexpected delays.

01

Draft Finalized

Document prepared and validated by requestor and project lead

02

Internal Approvals

Legal and finance approve terms and budget alignment

03

Execution

Signatures captured and final copy distributed

04

Onboarding Complete

Vendor setup and first deliverable acceptance

Real-world examples of digital contract use

These customer examples show how digital signing and standardized service forms streamline operations in practice.

Optica Ventures — COO

The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers.

  • Quick adoption across teams improved turnaround.
  • The company reported smoother customer interactions and fewer manual errors when standard forms were combined with digital signing workflows.

Xerox — Director of NetSuite Operations

airSlate SignNow provides us with the flexibility needed to get the right signatures on the right documents, in the right formats, based on our integration with NetSuite.

  • Integration reduced rekeying.
  • Xerox benefited from faster approvals and direct system sync to reduce administrative overhead during vendor onboarding.

Frequently asked questions about the SM2310

Answers to common questions on validity, signing, storage, and integration when working with the SM2310.


Need help? Contact support

be ready to get more
Join over 28 million airSlate SignNow users