Scope
Precisely describe services, deliverables, and exclusions so both parties share the same performance expectations and handoff criteria.
A concise SMOU reduces ambiguity about roles, minimizes rework, and establishes accountability for service delivery while preserving flexibility for later contract negotiation.
Use an SMOU to document responsibilities, timelines, and data handling expectations before or alongside formal procurement or contracting.
Precisely describe services, deliverables, and exclusions so both parties share the same performance expectations and handoff criteria.
Identify each party's responsibilities, primary contacts, escalation contacts, and approval authorities for decisions and change orders.
Specify start and end dates, key milestones, review intervals, and conditions for extension or early termination of the service period.
Note payment terms only if agreed: billing frequency, invoicing contacts, reimbursable expenses, and any provisional pricing assumptions.
Include nondisclosure obligations and data handling instructions; reference any required HIPAA, FERPA, or other industry privacy addenda.
Set out escalation steps, mediation or arbitration preferences, and the governing law that will interpret the SMOU.
| Field | Configuration |
|---|---|
| Routing Order | Sequential or parallel signer order |
| Authentication | Email link, SMS code, or KBA |
| Required Fields | Make signature and date mandatory |
| Retention | Store signed PDF and audit trail |
Ensure the selected system can export an audit-ready signed PDF, retain source records, and meet any required regulatory controls.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |