Business Services SSQAPP Document

Business Services SSQAPP Document

This Business Services Services-Specific Quality Assurance Project Plan (SSQAPP) is entered into by and between Service Provider Name: and Client Name: (collectively, the Parties). Service Reference/Project ID:

RECITALS

WHEREAS, the Client requires business services that include quality assurance, monitoring, reporting, and related deliverables as described in this SSQAPP;

WHEREAS, the Service Provider represents that it possesses the necessary qualifications, personnel, procedures, and quality control systems to perform the Services consistent with the specifications and acceptance criteria set forth in this SSQAPP; and

WHEREAS, the Parties desire to set forth the scope, quality assurance requirements, deliverables, payment terms, and other material terms governing performance of the Services.

SCOPE OF WORK

Service Location(s): Primary Contact:

QUALITY ASSURANCE / QUALITY CONTROL (QA/QC)

The Service Provider shall implement and maintain quality assurance and quality control measures sufficient to ensure that deliverables meet the acceptance criteria set forth herein. Minimum QA/QC elements include, without limitation:

Documented procedures for performance and inspection, including personnel qualifications and task checklists.

Sampling, monitoring, or verification plan where applicable, with chain-of-custody and traceability.

DELIVERABLES & SCHEDULE

Delivery Schedule / Milestones:

PAYMENT TERMS

Total Contract Amount: $

Deposit or Initial Payment: $    Invoicing Frequency:

Late Payment Fee: on balances past due. Service Provider may suspend performance if invoices remain unpaid after days following written notice.

TERM & TERMINATION

Effective Date:    Termination Date / Project End Date:

Either Party may terminate this Agreement for convenience upon days' prior written notice. Termination for cause may be effected immediately upon written notice if the other Party materially breaches any material provision and fails to cure within days after receipt of written notice specifying the breach.

CONFIDENTIALITY

Each Party acknowledges that in the course of performance it may receive Confidential Information of the other Party. "Confidential Information" means non-public business, technical, financial, or operational information identified in writing as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure.

The receiving Party shall: (a) use Confidential Information only to perform obligations under this Agreement; (b) restrict access to those employees, agents, or contractors with a need to know and who are bound by equivalent confidentiality obligations; and (c) not disclose Confidential Information to third parties without prior written consent, except as required by law, regulation, or court order (in which case the receiving Party shall provide prompt notice to allow the disclosing Party to seek protective relief). Confidentiality obligations survive termination for a period of years.

RECORDS, REPORTING & AUDIT RIGHTS

The Service Provider shall retain records supporting performance, expenditures, and QA/QC activities for a minimum of years after final payment. Client or its authorized representative may audit such records upon reasonable notice during normal business hours.

LIMITATION OF LIABILITY

Except for willful misconduct or gross negligence, neither Party shall be liable for consequential, incidental, special, or punitive damages. The aggregate liability of either Party for any claim arising out of or relating to this Agreement shall not exceed the total amount paid to the Service Provider under this Agreement.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to conflict of laws principles.

ENTIRE AGREEMENT

This Agreement, including the attached SSQAPP elements and any referenced exhibits or appendices expressly incorporated by reference, constitutes the entire agreement between the Parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings, whether written or oral. No amendment shall be effective unless in writing and signed by authorized representatives of both Parties.

CERTIFICATIONS

Each Party represents and warrants that: (a) it has full power and authority to enter into this Agreement; (b) the individual signing on its behalf is duly authorized; and (c) performance under this Agreement will comply with all applicable laws and regulations. The Service Provider certifies that the information provided in this SSQAPP is true, accurate, and complete to the best of its knowledge.

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