Scope
Describe services precisely, including what is in scope and what is excluded, so expectations are unambiguous and measurable.
A clear SST reduces disputes by documenting expectations, measurement criteria, and change procedures. When completed and signed electronically in accordance with ESIGN (15 U.S.C. §7001) and state UETA statutes, it establishes a legally enforceable record for commercial transactions.
Teams that manage contracts, procurement, billing, or client services most often prepare and circulate SSTs.
Many organizations distribute SSTs for signature via email or eSignature platforms to accelerate approvals and create an auditable record.
Describe services precisely, including what is in scope and what is excluded, so expectations are unambiguous and measurable.
List tangible outputs, delivery formats, acceptance tests, and delivery dates to support approvals and reduce scope disputes.
Specify response times, uptime targets, escalation contacts, and remedies for missed service-level commitments.
State fees, billing intervals, reimbursable expenses, payment terms, and any milestone-based invoicing schedule.
Define effective date, term length, renewal mechanics, and termination rights including notice periods and obligations on termination.
Include signatory names, titles, signature blocks, and the effective signature date to validate agreement execution.
| Field | Configuration |
|---|---|
| Signer Authentication | Email+SMS or KBA for higher assurance |
| Required Fields | Enforce completion before signature |
| Conditional Logic | Show fields based on earlier choices |
| Reminders & Expiry | Auto-remind signers; set link expiry |
Choose distribution methods and integrations that match your business processes and recordkeeping needs.
Integrate with your CRM, ERP, or document repository to automate storage, indexing, and retrieval of executed SSTs while preserving audit trails.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Verify | Verify | Verify | Verify |
| Bulk Send | Yes (Premium) | Yes | Yes | Yes | Yes |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
Complete initial SST draft within 5 business days
Allow up to 7–10 business days for legal and finance review
Set signing expiry for 14–30 days to prompt timely responses
Submit invoices within 30 days of accepted deliverable
Provide renewal notice 30 days before term end
Author core terms and deliverables for review.
Legal and finance validate terms and risks.
Obtain all required signatures and attestations.
Store executed SST with audit trail and version control.