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Business Services SW

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BUSINESS SERVICES AGREEMENT (SW)

This Business Services Agreement ("Agreement") is entered into as of by and between:

WHEREAS

WHEREAS, Client requires specialized software-related business services consisting of software development, integration, customization, or support (the "Services"); and

WHEREAS, Service Provider represents that it has the skill, personnel, and resources necessary to perform the Services described in this Agreement and agrees to perform such Services in accordance with the terms set forth below.

1. SCOPE OF WORK

Service Provider shall perform the Services described in the following scope. The scope below sets out deliverables, milestones, and acceptance criteria. Any amendment or material change to the scope shall be made in writing and signed by authorized representatives of both parties.

2. PAYMENT TERMS

In consideration for the Services, Client shall pay Service Provider the fees set forth below in accordance with the schedule. All fees are payable in U.S. dollars unless otherwise agreed in writing.

Unless otherwise specified, Client shall reimburse Service Provider for reasonable, preapproved out-of-pocket expenses. Taxes shall be borne by the party required by law to pay such taxes.

3. TERM AND TERMINATION

This Agreement shall commence on the Start Date and shall continue until the End Date unless earlier terminated in accordance with this Section.

Either party may terminate this Agreement for material breach by the other party if the breaching party fails to cure such breach within the notice period set forth above. Termination shall not relieve either party of obligations accrued prior to the effective date of termination. Sections concerning Confidentiality, Indemnification, Ownership of Work Product, and Payment of Fees shall survive termination.

4. CONFIDENTIALITY

For purposes of this Agreement, "Confidential Information" means nonpublic information disclosed by one party to the other, whether oral, written, or electronic, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

The receiving party shall (i) protect Confidential Information with at least the same degree of care it uses to protect its own confidential information but no less than reasonable care, (ii) use Confidential Information solely to perform obligations under this Agreement, and (iii) not disclose Confidential Information to any third party except as expressly permitted herein.

5. INTELLECTUAL PROPERTY; WORK PRODUCT

Unless otherwise agreed in writing, Service Provider assigns to Client all right, title and interest in and to all deliverables and work product created specifically for Client under this Agreement (the "Work Product"). Service Provider retains ownership of its preexisting tools, libraries, methodologies, and general skills, and grants Client a nonexclusive, royalty-free license to any such preexisting materials embedded in the Work Product solely to the extent necessary to use the Work Product as intended.

6. REPRESENTATIONS, WARRANTIES AND INDEMNIFICATION

Each party represents that it has the authority to enter into this Agreement. Service Provider warrants that the Services will be performed in a professional and workmanlike manner in accordance with generally accepted industry standards. Client shall indemnify and hold Service Provider harmless from third-party claims arising from Client-provided materials, except to the extent caused by Service Provider's breach or gross negligence. Service Provider shall indemnify Client for claims arising from Service Provider's negligent performance or willful misconduct.

7. INDEPENDENT CONTRACTOR

Service Provider is an independent contractor. Nothing in this Agreement shall create an employment, partnership, joint venture, or agency relationship between the parties. Service Provider is solely responsible for all employment-related taxes, benefits, and workers' compensation insurance for its personnel.

8. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the state of without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of state and federal courts located in that state for disputes arising out of or related to this Agreement.

9. ENTIRE AGREEMENT

This Agreement, including any exhibits or statements of work incorporated by reference, constitutes the entire understanding between the parties with respect to its subject matter and supersedes all prior agreements, representations, and understandings. Any amendment to this Agreement must be in writing and signed by authorized representatives of both parties.

10. MISCELLANEOUS PROVISIONS

Neither party may assign this Agreement without the prior written consent of the other party, except that either party may assign to an affiliate or successor in connection with a merger or sale of substantially all assets. If any provision is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Client

Printed Name:

By:

Date:

Service Provider

Printed Name:

By:

Date:

Enter text✕

What a Business Services SOW Is and When It’s Used

A Business Services SOW (Statement of Work) is a written agreement that defines the scope, deliverables, schedule, responsibilities, and payment terms for a business services engagement. It translates high-level contract obligations into actionable tasks, acceptance criteria, and milestones. In the United States SOWs are enforceable as part of a contract when signed by authorized parties; electronic signatures are generally accepted under the ESIGN Act (15 U.S.C. ch. 96) and UETA where adopted, subject to limited statutory exceptions.

Why a Clear SOW Matters for Business Services

A precise SOW reduces disputes, clarifies deliverables, and aligns expectations across teams and vendors. It provides a practical blueprint for execution and auditability throughout the project lifecycle.

Why a Clear SOW Matters for Business Services

Typical users and stakeholders for a Business Services SOW

The SOW is a cross-functional document: clarity at signature reduces downstream change orders, disputes, and billing disagreements.

  • Procurement and sourcing managers who review pricing, SLAs, and vendor compliance obligations
  • Project managers who track milestones, acceptance criteria, and schedule dependencies
  • Legal and contracts personnel who ensure terms, indemnities, and governing law align with policy

Core components of a professional Business Services SOW

A robust SOW organizes expectations into distinct sections so each party can measure performance, manage risk, and verify payment upon acceptance.

Scope

Precise description of services, inclusions, and exclusions so parties share a common understanding of work boundaries and responsibilities.

Deliverables

List of tangible outputs, formats, delivery milestones, and acceptance criteria that define when work is complete and billable.

Timeline

Schedule with start and end dates, milestone dates, and any phased or contingent timelines tied to dependencies.

Payment Terms

Pricing model, invoicing cadence, payment net terms, retainers, and conditions for withholding or milestone-based payments.

Acceptance

Clear acceptance testing or approval process, including correction windows, rework obligations, and final sign-off steps.

Change Control

Procedure for scope changes, approvals, impact assessment, and pricing adjustments to avoid informal scope creep.

Required fields to include in every Business Services SOW

Parties: Full legal names
Scope Summary: Concise service description
Deliverables List: Outputs with formats
Schedule: Start/end dates
Payment Terms: Rates and net terms
Signature Blocks: Signer name and date

Step-by-step: completing a Business Services SOW

Follow this sequence to draft, review, sign, and store a SOW to reduce errors and speed execution.

  • 01
    Draft: Describe scope, deliverables, and timeline in plain language
  • 02
    Review: Legal and finance verify terms, rates, and risk allocation
  • 03
    Authorize: Confirm authorized signers and any approvals required
  • 04
    Execute: Sign, date, and distribute fully executed copies to stakeholders

Configuring an online SOW workflow

Standardize workflow settings so each SOW follows the same approval and retention rules when completed electronically.

Field Configuration
Template Name Company SOW template identifier
Signer Order Sequential or parallel routing
Authentication Email link, SMS code, or KBA
Retention Location Cloud storage folder or record system

Where to send and file the executed SOW

Route the executed SOW to the teams that need it and record a copy in your contract repository for audit and payments.

  • Primary Recipient: Counterparty legal or contract admin receives executed original
  • Internal Legal: Legal archives final signed SOW for contract auditability
  • Finance: Finance receives to authorize invoicing and payment
  • Records: Store final PDF and audit trail in central repository

Digital signing and distribution: typical platform needs

Ensure the platform captures an audit trail (timestamps, IPs, events) and stores signed records in an immutable location for compliance.

  • File formats: PDF, DOCX, and HTML supported
  • Integrations: Salesforce, NetSuite, Google Workspace, Microsoft 365
  • Authentication: Email, SMS, KBA, or SSO

Common SOW timelines and notice windows to track

Track key dates to avoid missed milestones, billing disputes, and late-change fees; align internal calendars with the SOW schedule.

Milestone Delivery Dates:

Deliverables due by specified milestone dates

Payment Terms:

Net 30, net 45, or milestone-based invoicing

Change Request Window:

Request scope changes within defined notice period

Renewal Notice:

Provide notice for renewal or termination per contract

Dispute Notice:

File formal dispute within contractual notice period

Risks and common penalty exposures

Contract Damages: Monetary damages possible
Delayed Payments: Interest or withholding
Breach Claims: Termination and damages
Regulatory Risk: HIPAA or industry fines
Tax Consequences: Incorrect classification risk
Invalid Signature: Enforceability challenges

Comparing common eSignature providers relevant to SOW execution

Platform pricing and features influence workflow cost and compliance. signNow appears first for direct feature comparison across common vendor options.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No envelope cap 100 envelopes/user/year Varies by plan Varies by plan Varies by plan

Frequently asked questions about Business Services SOWs

Answers to common SOW execution and legal questions covering e-signatures, notarial needs, retention, and corrections.


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