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Business Services Synchrony

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BUSINESS SERVICES SYNCHRONY

This Business Services Synchrony Agreement (the Agreement) is made and entered into as of Effective Date: by and between Client Name: with principal address: , and Service Provider Name: with principal address: .

RECITALS

WHEREAS, the Service Provider is engaged in the business of providing professional services, systems integration, and coordination necessary to synchronize business operations, financial reconciliations, and other services described herein; and

WHEREAS, the Client desires to retain the Service Provider to perform such services under the terms and conditions set forth in this Agreement, and the Service Provider agrees to provide those services in accordance with the terms of this Agreement.

SCOPE OF WORK

PAYMENT TERMS

Compensation: Client shall pay Service Provider the Total Fee of USD for the services described in the Scope of Work. Payment shall be made in accordance with the schedule below.

Invoicing and Due Date: Service Provider shall invoice Client in accordance with the Payment Schedule. Unless otherwise stated on the invoice, all amounts are due within days of invoice date. Payments shall be made in United States Dollars unless otherwise agreed in writing.

Late Payment: Any undisputed amount not paid when due shall accrue interest at the rate of (or the maximum rate permitted by law, if less). Client shall also be responsible for reasonable collection costs, including attorneys' fees, incurred by Service Provider in collecting overdue amounts.

TERM AND TERMINATION

Term: This Agreement shall commence on Start Date: and shall continue until End Date: unless earlier terminated in accordance with this Agreement.

Termination for Convenience: Either party may terminate this Agreement without cause by providing written notice to the other party at least days prior to the intended termination date. Termination shall not relieve the Client of payment obligations for services performed and expenses incurred through the effective date of termination.

Termination for Cause: Either party may terminate immediately for material breach by the other party if such breach remains uncured for a period of thirty (30) days after written notice specifying the breach. Upon termination for cause by the Client, Service Provider shall deliver all work in progress and Client shall pay for work performed to the date of termination, subject to setoff for proven damages.

CONFIDENTIALITY

Definition: "Confidential Information" means all non-public information disclosed by one party (Disclosing Party) to the other (Receiving Party) in any form that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including business plans, financial data, customer lists, trade secrets, and any materials derived therefrom.

Obligations: Receiving Party shall (a) keep Confidential Information strictly confidential, (b) not use Confidential Information for any purpose other than performance of this Agreement, and (c) restrict disclosure to those employees, contractors, or advisors who have a need to know and are bound by confidentiality obligations no less protective than those herein. Receiving Party shall exercise at least the same degree of care in protecting the Confidential Information as it uses to protect its own confidential information, but in no event less than reasonable care.

Exclusions and Remedies: Confidential Information does not include information that is or becomes publicly available through no breach by Receiving Party, or that is rightfully received from a third party without restriction. In the event of an actual or threatened breach of this Section, Disclosing Party shall be entitled to seek injunctive relief in addition to any other remedies at law or in equity.

GOVERNING LAW; DISPUTE RESOLUTION

Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the State of , without regard to its conflict of laws principles.

Dispute Resolution: The parties agree to attempt in good faith to resolve any dispute arising out of or relating to this Agreement through negotiation between senior representatives. If negotiation fails, the parties submit to the exclusive jurisdiction of the state and federal courts located in the chosen governing law state, subject to mandatory jurisdictional limits and venue provisions.

ENTIRE AGREEMENT; MISCELLANEOUS

Entire Agreement: This Agreement, including all exhibits and appendices, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, understandings, negotiations and discussions, whether oral or written. No amendment shall be effective unless in writing and signed by both parties.

Assignment: Neither party may assign its rights or delegate its obligations under this Agreement without the prior written consent of the other party; provided, however, that either party may assign this Agreement in connection with a merger, acquisition, or sale of substantially all of its assets without the other party's consent upon notice.

Limitation of Liability: Except for liability arising from a party's gross negligence, willful misconduct, or breach of confidentiality, in no event shall either party be liable for consequential, incidental, special, punitive or exemplary damages, and each party's aggregate liability for any claim arising out of this Agreement shall be limited to the fees actually paid by Client to Service Provider under this Agreement in the twelve (12) months preceding the claim.

Client

Printed Name:

By:

Date:

Service Provider

Printed Name:

By:

Date:

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What the Business Services Synchrony document is

Business Services Synchrony is a formal agreement and workflow record that coordinates delivery, timing, and responsibilities for recurring or project-based business services between a provider and a client. It captures scope of work, milestones, payment terms, performance standards, and contact information, and it documents change-control and dispute processes. When executed electronically, the instrument is typically routed, signed, and stored via an eSignature platform compatible with ESIGN and state UETA/ESRA requirements to create an auditable, reproducible record of the transaction.

Why a clear Business Services Synchrony matters

A well-drafted Synchrony reduces operational ambiguity, limits billing disputes, and sets enforceable expectations for deliverables and timing. Documenting approvals and change orders reduces downstream risk and supports regulatory retention requirements when the record is preserved under ESIGN and applicable state law.

Why a clear Business Services Synchrony matters

Who completes and relies on a Business Services Synchrony

Tailor the document fields and authentication level to the most risk-sensitive stakeholder (legal, healthcare, or finance) to ensure acceptance and enforceability.

  • Service providers and account managers who define scope, pricing, and delivery obligations for clients.
  • Procurement and vendor management professionals who compare bids, approve vendors, and track contract milestones.
  • Legal and finance teams who review liability clauses, tax implications, and payment schedules.

Step-by-step: complete and execute the Synchrony

Follow these core steps to prepare, review, and finalize the Business Services Synchrony using an eSignature workflow.

  • 01
    Upload document: Upload the template or draft to your signing platform.
  • 02
    Populate fields: Enter party names, dates, scope, and fees accurately.
  • 03
    Set authentication: Assign signers, ordering, and authentication method.
  • 04
    Execute and archive: Send to signers, capture signatures, then store the final record.

How e-execution and routing typically operate

A predictable sender-to-signer sequence reduces friction and creates an auditable trail suitable for regulatory and internal recordkeeping.

  • Prepare: Place signature, date, and data fields; attach exhibits.
  • Send: Deliver via email link or in-app routing to designated signers.
  • Authenticate: Use email link, SMS code, or stronger verification per sensitivity.
  • Complete: Signed copies and certificate of completion are generated.

Common workflow settings for online completion

Configure these settings when building a digital Synchrony workflow to match operational and compliance needs.

Field Configuration
Authentication Email link, SMS code, KBA, or advanced ID verification
Bulk Send Enable for mass distribution to many recipients
Conditional Fields Show or hide fields based on prior answers
Notifications Email reminders and status alerts to stakeholders

Technical and integration considerations

Choose integrations that match your systems of record to automate routing, invoice creation, and archival while retaining audit logs for compliance purposes.

  • Integrations: Salesforce, NetSuite, Microsoft 365 supported
  • File formats: PDF, DOCX, HTML, Excel accepted
  • Authentication: Email, SMS, KBA, SSO options

eSignature vendor comparison relevant to Business Services Synchrony

Compare vendor starting prices and key capabilities that affect large-volume or compliance-sensitive Business Services Synchrony workflows.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial, no credit card Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Security, privacy, and compliance facts to include

Encryption: TLS 1.2/1.3 in transit; AES-256 at rest
Certifications: SOC 2 Type II, ISO 27001 available
Regulatory: ESIGN and UETA compliant
Healthcare: HIPAA support with a signed BAA
FDA/Pharma: 21 CFR Part 11 capability available
Accessibility: WCAG 2.0 Level AA conformance

Essential components to include in a professional Synchrony

Cover these core sections to ensure the document is operationally useful and legally robust for business services engagements.

Parties

Identify each contracting party with full legal names, entity type, and address; include signatory authority and, where applicable, EIN or registration number to support tax and KYC checks.

Scope of Services

Define deliverables, acceptance criteria, schedules, SLAs, and reporting obligations in measurable terms to reduce disputes and enable objective change-order assessment.

Payment and Fees

State pricing, invoicing frequency, payment methods, late fees, and any milestone-based payments; specify withholding or tax responsibilities to clarify accounting treatment.

Term and Termination

Specify effective date, renewal mechanics, notice periods, and grounds for termination including cure windows and obligations on termination for transition and final settlement.

Confidentiality and Data

Include data handling, permitted disclosures, encryption and breach-notification responsibilities; add HIPAA addenda when PHI is involved or when required by law.

Execution and Audit

Provide signature blocks, notarization or witness requirements when needed, and an audit trail reference for electronic execution showing timestamps, IP, and signer authentication.

Real-world examples of digital Synchrony workflows

These condensed examples show how organizations use digital signing and automated workflows to complete business services agreements.

Optica Ventures (Brian Fitzgibbons)

The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers.

  • Reliable online signing reduced in-person handoffs on lease and vendor contracts.
  • Optica reported faster turnarounds and fewer signature errors after standardizing on a digital workflow, improving customer experience and internal tracking.

Martin Properties (Tim Martin)

I can process and execute all of these documents online with 100% compliance and built-in security.

  • Mobile and offline signing allowed field agents to close from site.
  • Martin Properties eliminated several days of lag between offer acceptance and contract execution, improving occupancy and reducing administrative overhead.

Key penalties and risks of incorrect or incomplete documents

Tax Penalties: Incorrect 1099: $60–$660+ per form (IRC §6721)
Backup Withholding: Missing/incorrect TIN may trigger 24% backup withholding
I-9 Violations: Form I-9 paperwork fines: $281–$2,789 per violation
Notary/Witness Errors: Missing notarization or witnesses can void recordings
Data Breach: Improper PHI handling risks HIPAA enforcement and penalties
Contract Disputes: Vague scope or missing signatures increases litigation risk

Frequently asked questions about Business Services Synchrony

Answers to common questions about legal validity, eSigning, notarization, and storage for Business Services Synchrony.


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