Establishing secure connection…Loading editor…Preparing document…

Business Software Contract

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

BUSINESS SOFTWARE CONTRACT

This Business Software Contract (the Agreement) is made effective as of Effective Date: by and between Provider Name: with principal address: and Client Name: with principal address: .

RECITALS

WHEREAS, Provider develops, licenses, configures and supports certain business software described as (the "Software"); and

WHEREAS, Client desires to engage Provider to deliver, implement and maintain the Software and to provide related services under the terms and conditions set forth in this Agreement; and

NOW, THEREFORE, in consideration of the mutual covenants contained herein, the parties agree as follows.

SCOPE OF WORK

Provider will perform the services and deliverables described below. Provider will exercise commercially reasonable efforts to meet agreed milestones and deliverables, and will assign qualified personnel to perform the services.

PAYMENT TERMS

Client shall pay Provider fees as set forth below. All fees are payable in U.S. dollars and are exclusive of applicable taxes unless otherwise stated.

Invoices are due and payable within days of receipt unless otherwise agreed in writing. Late payments shall accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

Client shall reimburse Provider for pre-approved, reasonable out-of-pocket expenses incurred in connection with the performance of services. Provider shall provide receipts or reasonable documentation for such expenses upon request.

TERM AND TERMINATION

This Agreement begins on Start Date: and will continue until End Date: unless earlier terminated in accordance with this Section.

Either party may terminate this Agreement for material breach by the other party if the breaching party fails to cure the breach within days after written notice. Either party may also terminate for convenience upon days' prior written notice to the other party.

Upon termination, Client shall pay Provider for all services performed and expenses incurred through the effective date of termination, including any non-cancellable obligations.

CONFIDENTIALITY

Each party acknowledges that during performance it may receive or have access to Confidential Information of the other party. "Confidential Information" means non-public information clearly designated as confidential or which a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure.

The receiving party shall: (a) hold Confidential Information in strict confidence using at least the same degree of care used to protect its own confidential information but no less than reasonable care; (b) not disclose Confidential Information to any third party except to employees, contractors or affiliates with a need to know who are bound by confidentiality obligations at least as protective as those herein; and (c) use Confidential Information only to perform its obligations under this Agreement.

Confidentiality obligations shall not apply to information that: (i) is or becomes publicly known through no breach by the receiving party; (ii) is rightfully received from a third party without restriction; (iii) is independently developed without use of the disclosing party's Confidential Information; or (iv) is required to be disclosed by law, provided the receiving party gives prompt notice and cooperates with reasonable efforts to limit or contest the disclosure.

The obligations of confidentiality shall survive termination or expiration of this Agreement for a period of years, except that trade secrets shall remain protected for as long as they qualify as trade secrets under applicable law.

INTELLECTUAL PROPERTY; LICENSE

Provider retains all right, title and interest in and to the Software, underlying source code, algorithms, templates and documentation, excluding any Client Data. Provider grants to Client a non-exclusive, non-transferable, revocable license to use the Software solely for Client's internal business operations in accordance with this Agreement and any license terms set forth in an exhibit or order.

Client retains ownership of Client Data. Provider is granted a limited right to use Client Data solely to provide the Services and to improve Provider's services in aggregated and anonymized form, provided such use does not identify Client or its end users.

WARRANTIES; DISCLAIMER

Provider warrants that it will perform services in a professional and workmanlike manner in accordance with industry standards. For any breach of this warranty, Client's sole and exclusive remedy shall be re-performance of the nonconforming services or, if Provider cannot substantially correct such nonconformity, a refund of fees paid for the nonconforming portion.

EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, PROVIDER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

LIMITATION OF LIABILITY

EXCEPT FOR LIABILITY ARISING FROM WILLFUL MISCONDUCT, GROSS NEGLIGENCE OR A PARTY'S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS OR INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, AND EACH PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CLIENT TO PROVIDER UNDER THIS AGREEMENT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

GOVERNING LAW; DISPUTE RESOLUTION

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to its conflict of laws principles. The parties shall attempt in good faith to resolve disputes through negotiation. If negotiation fails, disputes shall be resolved by binding arbitration conducted in accordance with the commercial arbitration rules applicable in the chosen forum, and judgment on the award may be entered in any court of competent jurisdiction.

ENTIRE AGREEMENT; AMENDMENT

This Agreement, together with any exhibits, schedules and statements of work incorporated herein, constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior and contemporaneous agreements, proposals and communications, whether written or oral. No modification, amendment, or waiver shall be effective unless in writing and signed by authorized representatives of both parties.

MISCELLANEOUS

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Neither party may assign this Agreement without the prior written consent of the other, except to an affiliate or in connection with a merger or sale of substantially all assets, provided the assignee assumes all obligations hereunder.

Provider

Printed Name:

By:

Date:

Client

Printed Name:

By:

Date:

Enter text✕

What a Business Software Contract Is and where it fits

A Business Software Contract is a written agreement that sets the commercial and legal terms for licensing, delivering, supporting, or developing software for a company. It defines parties, scope of license or services, deliverables, payment and invoicing terms, intellectual property ownership, warranties, limitations of liability, confidentiality obligations, termination rights, and dispute resolution mechanisms. These contracts may be standalone licensing agreements, statements of work, SaaS terms, or incorporated into procurement orders; clear drafting reduces operational friction and supports enforceability if a dispute arises.

Why a precise Business Software Contract matters

A clear contract allocates risk, sets performance expectations, preserves intellectual property rights, and establishes remedies for nonperformance. Well-drafted terms reduce disputes, accelerate procurement, and make due diligence and audits faster.

Why a precise Business Software Contract matters

Which roles typically prepare and approve this contract

Legal, procurement, IT, and business owners usually collaborate to prepare and approve the contract.

  • General Counsel and legal teams: review IP assignments, indemnities, limitation of liability, and compliance clauses.
  • Procurement and sourcing: manage commercial terms, pricing, SLA commitments, and supplier onboarding.
  • IT/Engineering and Product Owners: specify technical acceptance criteria, delivery milestones, and integration responsibilities.

In practice, signature authority and final approval depend on company delegations of authority and the contract value.

Step-by-step: preparing and executing a Business Software Contract

Follow a simple sequential process to prepare, review, sign, and store the agreement to reduce errors and ensure enforceability.

  • 01
    Draft: Define scope, deliverables, pricing, and IP terms clearly.
  • 02
    Review: Legal, IT, and procurement confirm obligations and risks.
  • 03
    Authorize: Obtain internal approvals per delegated authority.
  • 04
    Execute: Sign by authorized representatives and retain the completed file.

How to map the digital signing workflow

Configure signing order, authentication, and post-signature distribution before sending the contract to avoid routing delays.

Field Configuration
Signing Order Sequential or parallel per parties
Authentication Email link, SMS code, or stronger KBA
Notifications Enable email copies to stakeholders
Retention Store signed PDF and audit trail

Digital signing and technical requirements

Confirm platform capabilities and file formats before eSubmission to ensure compatibility with business processes.

  • Accepted Formats: PDF, DOCX, and HTML
  • Authentication Options: Email, SMS, KBA
  • Integrations: CRM and cloud storage

Select an eSignature provider that meets required compliance standards and integrates with your systems to preserve auditability and chain of custody.

Typical digital execution flow for the contract

The signing process usually follows a predictable eight-step flow from upload to archived copy.

  • Upload: Sender uploads contract document to the signing platform.
  • Prepare: Sender places signature, initial, and data fields.
  • Send: Platform sends signer notifications or sharing links.
  • Complete: Signers authenticate, sign, and receive completed copies.

Key clauses every Business Software Contract should include

A standard agreement should address operational, legal, and commercial elements so the relationship and remedies are unambiguous.

License Grant

Define the type (perpetual, term, subscription), permitted uses, user counts, and any territorial or technology restrictions.

Service Levels

State uptime, support response times, maintenance windows, credits, and escalation procedures for unmet SLAs.

Intellectual Property

Specify ownership of preexisting IP, work product, and whether code or deliverables are assigned or licensed.

Data Protection

Include data handling, security controls, breach notification, and data return or deletion obligations.

Warranties and Disclaimers

List limited warranties, disclaimers of implied warranties, and remedy caps tied to fees or service credits.

Termination

Describe termination for convenience and for cause, notice periods, and post-termination transition assistance.

Security and compliance items to include

Encryption: TLS 1.2/1.3 in transit; AES-256 at rest
Audit Trail: Timestamped signer actions and IP logs
Certifications: SOC 2 Type II and ISO 27001
HIPAA: BAA required for PHI handling
21 CFR Part 11: Controls for FDA-regulated records
Accessibility: WCAG 2.0 Level AA considerations

Common legal and financial risks of a flawed contract

Tax Reporting: Incorrect forms trigger IRC §6721 penalties
IP Ownership: Ambiguity can cause ownership disputes
Regulatory Fines: HIPAA or PCI violations risk fines
Service Interruptions: Poor SLAs increase downtime costs
Unenforceable Terms: Improper signature authority voids obligations
Data Loss: Insufficient retention harms audits

Frequent preparation errors to avoid

  • Using informal file names or ambiguous exhibit references that make it unclear which document version controls during enforcement.
  • Failing to confirm signatory authority and corporate resolutions, which can render an agreement voidable or subject to later ratification.
  • Relying on vague acceptance criteria for deliverables, causing disputes about whether functionality meets contractual standards.
  • Omitting data handling specifics such as which party is the data controller or processor when personal data is involved.

Typical eSignature provider pricing and capability snapshot

Compare core pricing and capabilities relevant to executing Business Software Contracts. signNow appears first per vendor-comparison conventions.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day trial Varies Varies Varies Varies
Bulk Send Yes Yes Yes Yes Varies
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Varies Varies Varies Varies
Envelope Cap No cap 100 envelopes/user/year Varies Varies Varies

Real-world examples of how teams use Business Software Contracts

Two representative cases illustrate common needs and outcomes when contracting for software or services.

Optica Ventures (COO)

Optica standardized digital signing to simplify customer acceptance and reduce processing time.

  • The team emphasized simple interfaces for customers.
  • The result reduced back-and-forth and improved execution speed while keeping an auditable record for procurement and legal review.

Fertility Centers of Illinois (Founder)

A healthcare provider required secure, auditable signatures and HIPAA controls for patient-facing contracts.

  • They prioritized BAA and mobile signing.
  • The implementation supported secure consent capture, maintained required retention, and preserved privacy and compliance during routine clinic workflows.

Frequently asked questions about Business Software Contracts and eSigning

Answers to common legal, technical, and operational questions about preparing, signing, and storing Business Software Contracts.


Need help? Contact support

be ready to get more
Join over 28 million airSlate SignNow users