Establishing secure connection…Loading editor…Preparing document…

Business Support & Management Agreement

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

BUSINESS SUPPORT & MANAGEMENT AGREEMENT

This Business Support & Management Agreement (the Agreement) is entered into as of by and between Client Name: , with principal address (Client), and Manager Name: , with principal address (Manager).

RECITALS

WHEREAS, Client operates a business and requires professional business support and management services to assist with operations, strategic planning, financial oversight, and vendor coordination; and

WHEREAS, Manager represents that it has the experience, personnel, and capacity to provide such services and is willing to provide those services to Client on the terms set forth in this Agreement; and

WHEREAS, the parties desire to set forth their respective rights and obligations with respect to the provision of services and the management relationship.

SCOPE OF WORK

Manager shall perform business support and management services for Client, which may include operational oversight, financial management, budgeting, vendor management, human resources support, project coordination, and such other consulting and administrative tasks as agreed in writing by the parties. Specific duties, deliverables, timelines, and performance standards are as follows:

PAYMENT TERMS

Client shall pay Manager for the services described herein in accordance with the following fees and schedule. Fees payable to Manager are exclusive of applicable taxes unless otherwise specified.

Any undisputed amount not received by Manager within days of the due date shall accrue a late fee of per month, compounded monthly, or the maximum amount permitted by law, whichever is less.

TERM AND TERMINATION

This Agreement commences on the Start Date and, unless earlier terminated as provided herein, continues until the End Date.

Start Date:     End Date:

Either party may terminate this Agreement for any reason upon providing the other party with at least days' prior written notice. Either party may terminate immediately for material breach by the other party if such breach is not cured within thirty (30) days after written notice of breach. Termination shall not relieve Client of the obligation to pay for services rendered and reimbursable expenses incurred through the effective date of termination, nor relieve Manager of confidentiality and post-termination obligations set forth herein.

CONFIDENTIALITY

For the purposes of this Agreement, Confidential Information means all nonpublic information disclosed by either party to the other, whether disclosed orally, in writing, or by inspection of tangible items, that is designated as confidential or that reasonably should be understood to be confidential. Confidential Information excludes information that (a) is or becomes publicly available through no breach of this Agreement; (b) was known to the receiving party prior to disclosure; (c) is received from a third party without breach of any obligation of confidentiality; or (d) is independently developed by the receiving party without use of Confidential Information.

The receiving party shall (i) use Confidential Information solely to perform its obligations under this Agreement, (ii) restrict disclosure of Confidential Information to employees, contractors, or agents with a need to know and who are bound by confidentiality obligations at least as protective as those herein, and (iii) exercise reasonable care to protect Confidential Information from unauthorized disclosure. The obligations in this section shall continue for a period of years following termination or expiration of this Agreement, except that trade secrets shall be protected for as long as they qualify as trade secrets under applicable law.

INDEPENDENT CONTRACTOR; ASSIGNMENT; SUBCONTRACTING

Manager is an independent contractor and not an employee, partner, or joint venturer of Client. Manager shall be solely responsible for determining the means and methods of performing the services, for payment of federal, state and local taxes on compensation paid to Manager, and for compliance with applicable labor and employment laws. Manager may engage subcontractors as reasonably necessary to perform services, provided Manager remains responsible for the acts and omissions of such subcontractors.

INDEMNIFICATION; LIMITATION OF LIABILITY

Each party (Indemnifying Party) shall indemnify, defend, and hold harmless the other party (Indemnified Party) from and against any third-party claims, liabilities, losses, damages, costs and expenses (including reasonable attorneys' fees) arising out of the Indemnifying Party's gross negligence or willful misconduct in performing its obligations under this Agreement. EXCEPT FOR LIABILITY ARISING FROM A PARTY'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OR FOR A BREACH OF CONFIDENTIALITY, IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, AND EACH PARTY'S AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID OR PAYABLE TO MANAGER UNDER THIS AGREEMENT DURING THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

GOVERNING LAW; DISPUTE RESOLUTION

This Agreement shall be governed by and construed in accordance with the laws of the State of , without regard to its conflict of laws principles. The parties shall attempt in good faith to resolve any dispute arising out of or relating to this Agreement through negotiation between senior representatives. If the dispute cannot be resolved within forty-five (45) days, the parties may pursue any available legal or equitable remedies in the courts located in the selected governing state.

ENTIRE AGREEMENT; AMENDMENT

This Agreement, together with any attachments, exhibits, and written statements of work expressly incorporated herein, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous agreements, understandings, and communications, whether written or oral. No amendment or modification of this Agreement shall be effective unless in writing and signed by authorized representatives of both parties.

MISCELLANEOUS

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Neither party may assign this Agreement without the prior written consent of the other party, except that Client may assign to an affiliate or successor in connection with a merger or sale of substantially all assets. Notices under this Agreement shall be in writing and delivered to the addresses set forth above or to such other address as a party may designate in writing.

Client Printed Name:

By:

Date:

Manager Printed Name:

By:

Date:

Enter text✕

What the Business Support & Management Agreement Is

A Business Support & Management Agreement is a written contract that defines the scope of administrative, operational, and managerial services one party provides to another. Typical provisions cover services to be delivered, performance standards, duration, compensation, confidentiality, intellectual property allocation, and termination rights. The agreement allocates responsibilities for recordkeeping, compliance with applicable laws, and subcontracting. Used between businesses and service providers or between affiliated entities, it creates enforceable expectations for ongoing support and defines remedies if either party fails to meet agreed obligations.

Why a Formal Agreement Matters

A clear Business Support & Management Agreement reduces ambiguity about roles, protects confidential information, and sets measurable performance standards under state contract law and federal commerce rules such as the ESIGN Act (15 U.S.C. ch. 96). It also documents consent for electronic execution and record retention, supporting enforceability.

Why a Formal Agreement Matters

Who Commonly Uses This Agreement

Organizations across sectors use these agreements to delegate administrative or management functions while preserving governance and compliance controls.

  • Small and mid-size businesses outsourcing back-office management, HR, or finance functions.
  • Property managers and real estate firms engaging third-party operations or leasing administration.
  • Healthcare clinics and providers contracting practice management while preserving HIPAA obligations.

Choosing the right signatory and tailoring service-level terms helps align operational expectations and legal responsibilities.

Who Signs and Why

Authorized Officer

A corporate officer or manager with authority to bind the company should sign on behalf of the business. Confirm signing authority in corporate bylaws or an incumbency certificate to avoid disputes about validity or enforceability.

Service Provider Lead

An authorized representative of the management firm or contractor signs to accept operational responsibilities and warranties. Include name, title, and contact to establish attribution and traceability for the agreement.

Core Elements to Include

A professional Business Support & Management Agreement groups standard contract elements into discrete sections so parties can review obligations and rights quickly.

Scope of Services

Describe specific tasks, deliverables, frequency, and performance metrics to avoid later disputes about what support includes and what is out of scope.

Compensation

Define fees, payment schedule, expense reimbursement, invoicing procedures, and late-payment remedies to ensure financial clarity.

Term and Termination

State effective date, initial term, renewal mechanics, and termination for cause or convenience, plus any post-termination transition obligations.

Confidentiality and Data

Specify data handling, permitted uses, and security measures; include HIPAA addenda for healthcare or other regulatory protections as needed.

Liability and Indemnification

Limitations on liability, indemnity for third-party claims, and insurance requirements protect both parties from disproportionate exposure.

Governing Law and Dispute Resolution

Select the governing state law and dispute process—mediation, arbitration, or court—and include venue and attorney fee provisions where appropriate.

How to Complete the Agreement, Step by Step

Follow a simple sequence to prepare, review, and execute the agreement to reduce errors and secure enforceability.

  • 01
    Assemble Details: Gather legal names, TINs, addresses, and scope specifications before drafting.
  • 02
    Draft Terms: Write clear scope, fees, term, and data clauses; use exhibits for schedules.
  • 03
    Review and Negotiate: Circulate to legal and operations for redlines; track changes.
  • 04
    Execute and Distribute: Have authorized signatories sign electronically or in ink and retain final copies.

Typical Execution and Routing Workflow

A predictable signing workflow reduces delays and captures an auditable trail from preparation through storage.

  • Upload Document: Sender uploads final document and attaches exhibits or schedules.
  • Place Fields: Insert signature, date, and initial fields and assign signers in order if needed.
  • Send to Signers: Dispatch via email or secure link; include signing instructions.
  • Finalize and Archive: Collect signed copies, export audit trail, and store per retention policy.

Configuring a Digital Signing Workflow

Set up workflow options to match your approval process and security needs before sending the agreement for signatures.

Field Configuration
Signing Order Sequential or parallel routing based on approval hierarchy
Authentication Email link, SMS code, or stronger KBA as required
Reminders Automated reminder cadence and expiry settings
Audit Trail Capture IP, timestamp, and action history for compliance

Digital Signing and eSubmission Considerations

Choose platform settings that meet legal and operational requirements, including authentication strength and record retention.

  • File Formats: PDF, DOCX and exportable audit reports
  • Integrations: CRM and cloud storage connections (Salesforce, NetSuite, Google Workspace)
  • Security: TLS in transit and AES-256 at rest

eSignature Vendor Pricing Snapshot

High-level pricing and capability comparison for common eSignature plans; signNow appears first per platform data and includes a 7-day free trial option.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by region Varies by plan Varies by plan Varies by plan
Bulk Send Available (tiered) Available Available Available No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes (BAA) Yes (BAA) Yes (BAA) No No
Envelope Cap No envelope cap 100 envelopes/user/year Varies by plan Varies by plan Varies by plan

Consequences of Errors or Omissions

Contractual Disputes: Ambiguous scope increases litigation risk and damages exposure
Regulatory Fines: Noncompliance with HIPAA or financial rules can trigger civil penalties
Tax Penalties: Incorrect filings tied to agreements may lead to IRS penalties under IRC §6721
Invalid Signatures: Missing authority or improper execution can void contractual obligations
Data Breach Costs: Improper data controls increase breach response and notification liabilities
Operational Disruption: Unclear termination or transition clauses can interrupt services

Common Preparation Pitfalls to Avoid

  • Using vague service descriptions that create differing expectations and performance disputes
  • Failing to confirm signer authority, which may render signatures unenforceable
  • Neglecting required regulatory language for industries such as healthcare or finance
  • Omitting record retention and audit-trail procedures that support electronic execution validity

Security and Compliance Essentials

Encryption: TLS 1.2/1.3 in transit; AES-256 at rest
Compliance: ESIGN, UETA, HIPAA (BAA available) and 21 CFR Part 11 options
Certifications: SOC 2 Type II and ISO 27001 attestations
Access Controls: Role-based permissions and SSO/SAML support
Audit Trails: Detailed timestamps, IP addresses, and action logs
Accessibility: WCAG 2.0 Level AA support for user interfaces

Real-World Use Cases

Practical examples show how agreements are adapted across organizations for operational needs.

Optica Ventures LLC

Optica streamlined management agreements for portfolio companies to centralize reporting

  • The change reduced administrative back-and-forth
  • With standardized exhibits and electronic signing, the company shortened turnaround times and improved consistency across subsidiaries.

Martin Properties

A real estate operator moved property management contracts online to capture signatures remotely

  • The process used notarization where required
  • Executed agreements were archived with audit trails, aiding compliance and faster lease onboarding.

Practical Tips for Accurate and Efficient Completion

Adopt these practices to lower risk and speed execution without sacrificing legal clarity.

Standardize Templates
Use reviewed templates with modular exhibits to ensure consistent language and reduce drafting time while preserving necessary customization points.
Validate Signatory Authority
Confirm signer authority via board resolutions, incumbency certificates, or corporate documents to prevent post-signature challenges.
Document Version Control
Track revisions and freeze the final draft before sending for signatures to avoid discrepancies between executed copies.
Preserve Audit Records
Retain the complete audit trail with signed PDF and metadata to support enforceability and regulatory reviews.

Frequently Asked Questions

Answers to frequent questions about execution, enforceability, and practical steps when using electronic signing for these agreements.


Need help? Contact support

be ready to get more
Join over 28 million airSlate SignNow users