Scope and deliverables
Define specific systems, modules, and services to be delivered, including exclusions and acceptance criteria, so performance claims are measurable and disputes are minimized.
A well-drafted Business Systems Agreement reduces ambiguity about service scope, performance expectations, and security obligations while providing a contractual framework to manage incidents, audits, and change requests.
The agreement involves multiple stakeholders across legal, IT, procurement, and business lines; roles vary by organization size and industry.
Coordination among these groups during drafting and execution reduces execution delays and lowers post-signature operational risk.
Define specific systems, modules, and services to be delivered, including exclusions and acceptance criteria, so performance claims are measurable and disputes are minimized.
Document uptime targets, mean time to respond/repair, reporting cadence, credits or termination rights for repeated failures, and the method for measuring compliance.
Specify encryption standards (TLS/AES), access control, breach notification timelines, and any required agreements such as a HIPAA BAA for protected health information.
Describe the process for proposed changes, approval thresholds, testing requirements, rollback plans, and how schedule or price impacts will be handled.
Include audit rights, reporting frequency, required logs, and remediation obligations following compliance or security findings to enable oversight.
State termination triggers, data return or secure deletion procedures, transition assistance, and any post-termination obligations about retained backups or ongoing support.
| Field | Configuration |
|---|---|
| Signing Order | Sequential or parallel as required by approvals |
| Authentication | Email link, SMS code, or advanced signer verification |
| Conditional Fields | Show/hide fields based on role or selections |
| Retention | Automatic archiving and export settings |
Confirm supported file formats, integrations, and signer authentication options before choosing an e-signature workflow.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes (Business Premium) | Yes | Yes | Yes | Yes |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes (BAA available) | Yes | Yes | No | No |
| Envelope Cap | No envelope cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |
The date obligations begin; written as MM/DD/YYYY
Specify fixed term and automatic renewal or notice period for non-renewal
List invoicing frequency, due dates, and late-payment remedies
Define reporting cadence and remedy windows for missed SLAs
State required notice period and cure opportunities