Scope of Services
Define deliverables, milestones, acceptance criteria, and any included maintenance or support services so both parties share a single expectation of work and outcomes.
A well-drafted Business Technology Agreement clarifies responsibilities, limits dispute risk, protects intellectual property, and sets measurable performance and security expectations. It supports procurement, compliance reviews, and risk assessments while providing a contractual basis for remedies and termination if obligations are unmet.
Different teams participate depending on the size and complexity of the technology engagement; common stakeholders are listed below.
Define deliverables, milestones, acceptance criteria, and any included maintenance or support services so both parties share a single expectation of work and outcomes.
Specify uptime targets, incident response times, remedies or service credits for outages, and measurement methods for availability and performance.
Allocate ownership of preexisting IP, newly created code or configurations, and license rights for software, documentation, and deliverables.
Set encryption, access control, breach notification, and data processing requirements; indicate whether a BAA or data processing addendum is required.
State fees, billing intervals, change-order pricing, trial or milestone payments, late-payment consequences, and any escrow arrangements.
Describe termination for convenience and for cause, transition assistance, data return or deletion, and limitation of liability and indemnity provisions.
| Field | Configuration |
|---|---|
| Signature Order | Sequential or parallel signing per your negotiated execution order |
| Authentication Method | Email link, SMS code, or stronger KBA/SSO for high-risk signers |
| Required Attachments | Attach exhibits, SOWs, or certificates before initiating signing |
| Audit Trail Capture | Enable IP, timestamp, and action logging for compliance records |
Ensure the platform preserves a tamper-evident audit trail and can export a certificate of completion for legal and compliance records.
The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers.
Tech Data uses airSlate SignNow to improve our internal and external customer service while increasing our speed to revenue.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes (premium tier) | Varies | Varies | Varies | Varies |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes (BAA required) | Varies | Varies | Varies | Varies |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies | Varies | Varies |