Establishing secure connection…Loading editor…Preparing document…

Business Technology Agreement

This template is fully customizable. Edit the text, fill out the fields, and send it for signature. Give it a try!

BUSINESS TECHNOLOGY AGREEMENT

This Business Technology Agreement ("Agreement") is entered into as of , by and between Client Name: and Provider Name: .

RECITALS

WHEREAS, Client engages in business operations for which information technology, software, systems integration and related professional services are required; and

WHEREAS, Provider represents that it has the experience, personnel and technical capacity to provide the technology services and deliverables described in this Agreement; and

WHEREAS, the parties desire to set forth their respective rights and obligations with respect to the performance, payment and ownership of technology services and deliverables.

SCOPE OF WORK

Provider shall perform the services and deliver the deliverables described below in accordance with the terms of this Agreement. The scope may include system design, software development, configuration, testing, deployment, integration, training and support.

PAYMENT TERMS

Client shall pay Provider the fees set forth below in consideration for the performance of the Scope of Work. Unless otherwise agreed in writing, fees are exclusive of taxes and expenses which shall be Client's responsibility.

Wire transfer Check ACH / Electronic transfer

TERM AND TERMINATION

This Agreement shall commence on , and shall continue until , unless earlier terminated in accordance with this Agreement.

Either party may terminate this Agreement for material breach by the other party if the breaching party fails to cure such breach within thirty (30) days after receipt of written notice specifying the nature of the breach. Termination shall not relieve Client of its obligation to pay for services performed and accepted prior to termination.

CONFIDENTIALITY

"Confidential Information" means non-public information disclosed by one party to the other that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information excludes information that is: (a) publicly known through no breach of this Agreement; (b) rightfully received from a third party without restriction; or (c) independently developed without use of the disclosing party's Confidential Information.

The receiving party shall (i) use Confidential Information solely for the performance of this Agreement, (ii) limit access to Confidential Information to personnel having a need to know and who are bound by confidentiality obligations at least as protective as those in this Agreement, and (iii) take reasonable administrative and technical measures to protect Confidential Information from unauthorized access or disclosure.

INTELLECTUAL PROPERTY

Unless otherwise expressly agreed in writing, each party retains ownership of its pre-existing intellectual property. Provider shall retain ownership of Provider's pre-existing tools, frameworks and methodologies. Except as otherwise set forth in this Agreement, rights in Deliverables specifically commissioned and paid for under this Agreement shall be assigned to Client upon full payment; provided, however, that Provider is granted a perpetual, non-exclusive, royalty-free license to use general knowledge, skills and non-Client-specific ideas developed in connection with performing the Services.

DATA SECURITY AND PRIVACY

Provider shall implement and maintain administrative, physical and technical safeguards consistent with industry standards to protect Client Data against unauthorized access, disclosure, alteration or destruction. Provider shall promptly notify Client of any security incident affecting Client Data and shall cooperate in remediation. Provider's notification obligation for confirmed security incidents shall be within hours of discovery.

WARRANTIES; DISCLAIMERS; LIMITATION OF LIABILITY

Provider warrants that the Services will be performed in a professional and workmanlike manner in accordance with generally accepted industry standards. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, THE SERVICES AND DELIVERABLES ARE PROVIDED "AS IS" AND PROVIDER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY CLIENT TO PROVIDER UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES.

INDEMNIFICATION

Each party shall indemnify, defend and hold harmless the other party from and against any third-party claims arising out of the indemnifying party's willful misconduct, negligence or breach of its confidentiality or data protection obligations. The indemnified party shall provide prompt written notice of any claim and cooperate in the defense at the indemnifying party's expense.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to its conflict of law principles.

ENTIRE AGREEMENT; AMENDMENT

This Agreement, together with any attached Statements of Work, exhibits or schedules, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings, whether written or oral. No amendment or waiver of any provision shall be effective unless in writing and signed by authorized representatives of both parties.

NOTICES

All notices required or permitted under this Agreement shall be in writing and delivered to the addresses set forth below or to such other address as a party may specify in writing in accordance with this section.

MISCELLANEOUS

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Neither party may assign its rights or delegate its obligations under this Agreement without the prior written consent of the other party, except that either party may assign to an affiliate or in connection with a merger or sale of substantially all assets.

Client:

By:

Date:

Provider:

By:

Date:

Enter text✕

What a Business Technology Agreement Covers

A Business Technology Agreement is a contract that governs the delivery, licensing, support, and security of technology products and services between a provider and a business customer. Typical topics include scope of services, deliverables, service levels, IP ownership, data handling and security requirements, payment and fee schedules, change control, warranties and disclaimers, limitation of liability, confidentiality, termination rights, and dispute resolution. This agreement allocates operational responsibilities and legal risk, and establishes performance expectations for software, cloud services, integrations, implementations, or managed IT services.

Why a Clear Agreement Matters for Technology Deals

A well-drafted Business Technology Agreement clarifies responsibilities, limits dispute risk, protects intellectual property, and sets measurable performance and security expectations. It supports procurement, compliance reviews, and risk assessments while providing a contractual basis for remedies and termination if obligations are unmet.

Why a Clear Agreement Matters for Technology Deals

Who Typically Drafts, Reviews, and Signs These Agreements

Different teams participate depending on the size and complexity of the technology engagement; common stakeholders are listed below.

  • Procurement and Sourcing — Purchasing teams evaluate pricing, SLA terms, and vendor risk before authorizing vendor selection.
  • Legal and Contracts — In-house or outside counsel review IP, indemnities, limitation of liability, and governing law provisions.
  • IT and Security — Technical and security teams review architecture, data handling, encryption, access controls, and compliance requirements.

Essential Clauses to Include in a Business Technology Agreement

A robust agreement combines commercial terms with technical and compliance provisions to reduce operational friction and legal exposure.

Scope of Services

Define deliverables, milestones, acceptance criteria, and any included maintenance or support services so both parties share a single expectation of work and outcomes.

Service Levels

Specify uptime targets, incident response times, remedies or service credits for outages, and measurement methods for availability and performance.

Intellectual Property

Allocate ownership of preexisting IP, newly created code or configurations, and license rights for software, documentation, and deliverables.

Data Security

Set encryption, access control, breach notification, and data processing requirements; indicate whether a BAA or data processing addendum is required.

Payment Terms

State fees, billing intervals, change-order pricing, trial or milestone payments, late-payment consequences, and any escrow arrangements.

Termination & Remedies

Describe termination for convenience and for cause, transition assistance, data return or deletion, and limitation of liability and indemnity provisions.

Step-by-Step: Completing and Executing the Agreement

Follow these steps to prepare, review, and sign the Business Technology Agreement in a compliant sequence.

  • 01
    Draft: Populate core fields and scope; attach technical exhibits.
  • 02
    Internal Review: Obtain procurement, IT, security, and legal approvals.
  • 03
    Negotiation: Confirm commercial terms, SLAs, and liability caps.
  • 04
    Execution: Sign by authorized representatives and retain the final executed copy.

Where to Send the Executed Document and What Happens Next

Routing and post-signature steps help ensure obligations are tracked and the contract is enforceable.

  • Corporate Records: Store executed original in the company contract repository or CLM system.
  • Finance: Send countersigned copy to accounts payable for invoice setup.
  • IT / Security: Provide technical exhibits and access details to implementation teams.
  • Vendor: Confirm acceptance, onboarding dates, and kickoff meeting scheduling.

Configuring an Online Signing Workflow for This Agreement

Set up an eSigning workflow that enforces signature order, authentication, and record retention for a compliant execution.

Field Configuration
Signature Order Sequential or parallel signing per your negotiated execution order
Authentication Method Email link, SMS code, or stronger KBA/SSO for high-risk signers
Required Attachments Attach exhibits, SOWs, or certificates before initiating signing
Audit Trail Capture Enable IP, timestamp, and action logging for compliance records

Digital Signing and Platform Considerations

Ensure the platform preserves a tamper-evident audit trail and can export a certificate of completion for legal and compliance records.

  • File Formats: PDF and DOCX are standard for executed copies
  • Integrations: Integrate with CLM, ERP, or document storage systems
  • Security: Support TLS and AES encryption for transit and rest

Common Mistakes to Avoid When Preparing the Agreement

  • Leaving scope vague increases dispute risk and can trigger change orders that are costly and time consuming.
  • Failing to identify the authorized signer can delay execution and create questions about enforceability during payment or dispute.
  • Omitting data handling or BAA language when protected health information is involved can create HIPAA compliance gaps.
  • Not aligning termination notice periods and transition obligations can disrupt services and complicate post-termination data returns.

Key Legal and Financial Risks

Breach Liability: Indemnities and caps limit exposure
Data Breach: Potential regulatory fines and remediation costs
Service Disruption: Loss of revenue or credit for SLA breaches
IP Disputes: Claims over ownership or licensing rights
Payment Default: Late fees, interest, and collection expenses
Regulatory Noncompliance: Penalties under HIPAA, SEC, or industry rules

Real-World Examples of Business Technology Agreements in Use

Practical examples show how organizations apply technology agreements to accelerate onboarding and ensure compliance.

Optica Ventures (COO)

The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers.

  • Adoption lowered turnaround time on contracts.
  • Optica consolidated supplier onboarding and reduced signature-related delays, enabling faster project starts and clearer vendor accountability.

Tech Data (CEO)

Tech Data uses airSlate SignNow to improve our internal and external customer service while increasing our speed to revenue.

  • Improved revenue cycle timing.
  • The agreement and integrated signing workflow reduced manual steps, enabling faster invoice setup and improved vendor performance metrics.

Typical eSignature Pricing and Feature Comparison

Below is a concise vendor comparison focused on starting price and a few capability markers relevant to Business Technology Agreement execution.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies Varies Varies Varies
Bulk Send Yes (premium tier) Varies Varies Varies Varies
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes (BAA required) Varies Varies Varies Varies
Envelope Cap No cap 100 envelopes/user/year Varies Varies Varies

Frequently Asked Questions About Business Technology Agreements

Answers to common points of confusion when preparing, signing, or storing a Business Technology Agreement.


Need help? Contact support

be ready to get more
Join over 28 million airSlate SignNow users