Scope of Services
Detailed list of tasks, deliverables, hours of support, and any excluded items so operational teams know exactly what is in and out of scope.
A precise TSA reduces operational disruption, sets measurable service levels, allocates risk, and creates a roadmap for resource handover. It limits disputes by specifying responsibilities, pricing, timelines, and exit mechanics, which supports continuity and predictable post-closing costs.
Several internal and external stakeholders usually prepare, review, or approve a TSA to ensure operational continuity and legal compliance.
Assign clear internal owners for each section—service scope, billing, SLAs, and termination—to speed approvals and reduce post-signing disputes.
Legal lead who reviews liability, indemnity, confidentiality, and governing law clauses. Ensures the TSA aligns with the main purchase agreement and mitigates long-term exposure through termination and limitation-of-liability language.
Operational owner who confirms service scope, resource commitments, SLA metrics, and transition milestones. Coordinates cross-functional teams for cutover, staffing, and incident escalation procedures during the TSA term.
Detailed list of tasks, deliverables, hours of support, and any excluded items so operational teams know exactly what is in and out of scope.
Start and end dates, renewal rules, early termination triggers, and notice periods to control service length and exit timing.
Fee model (fixed, T&M, cost-plus), billing cycle, dispute handling, and payment terms to avoid later finance disputes.
Availability, response and resolution times, performance metrics, and remedies or credits for missed targets.
Access rights, data ownership, encryption, and compliance responsibilities (HIPAA, PCI, as applicable) for protected information.
Milestones, knowledge-transfer tasks, acceptance criteria, and resource handover responsibilities to enable final cutover.
| Field | Configuration |
|---|---|
| Routing Order | Sequential signer order with approvals |
| Authentication Method | Email link, SMS code, or KBA |
| Reminder Schedule | Automated reminders at 3 and 7 days |
| Storage Location | Encrypted cloud repository |
Choose delivery and authentication methods that meet legal and operational needs while minimizing signer friction.
Ensure the chosen flow supports required authentication strength, audit trails, and evidence capture appropriate to the TSA's sensitivity and any regulatory constraints.
Date services start and obligations commence
Operational handover target and resource allocation dates
Days required for termination or remedy notices
Invoicing frequency and payment due terms
Time allowed to confirm transition deliverables
| Document Type | TSA | MSA |
|---|---|---|
| Purpose | temporary transition | ongoing vendor relationship |
| Duration | short-term | indefinite/renewable |
| Detail Level | operational specifics | broader commercial terms |
| Termination Focus | exit and handover | service continuity |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |