Scope
Define the exact services, deliverables, and exclusions so there is no ambiguity about what constitutes the added value.
A clear Business Value Add Agreement reduces ambiguity about expected benefits, protects both parties, and creates objective performance measures. It supports billing adjustments, service credits, and project acceptance while providing a record useful for audits, renewals, and dispute resolution.
Several functional teams commonly prepare or approve Business Value Add Agreements depending on the organization and context.
Use a cross-functional review to confirm metrics, pricing impact, acceptance tests, and appropriate signatory authority before finalizing the document.
Define the exact services, deliverables, and exclusions so there is no ambiguity about what constitutes the added value.
List quantifiable KPIs or targets (uptime, throughput, cost reduction) and explain how they will be measured and reported.
Specify start and completion dates, milestones, and any phased rollouts tied to payment or credits.
Detail payment terms, credits, refunds, or discounts tied to achieved metrics and the timing of those adjustments.
Include objective acceptance tests, inspection windows, and remediation steps if deliverables are rejected.
State dispute resolution, liquidated damages, or service credits available when targets are missed.
| Field | Configuration |
|---|---|
| Authentication Method | Email link with optional SMS code for added verification |
| Required Fields | Mark signatures, dates, and KPI acceptance fields as mandatory |
| Signer Order | Set role-based sequential routing where approvals are needed |
| Audit Trail | Enable timestamp, IP capture, and completion certificate |
Choose a platform that supports required authentication, audit trails, and file formats for long-term storage.
Confirm the platform can retain an immutable audit trail and export signed records in standards-compliant formats for regulatory or audit use.
The firm formalized faster turnaround for lease processing to reduce vacancy days.
A services vendor agreed to deliver additional analytics features at no extra charge for six months.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |