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Business Value Added Services

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BUSINESS VALUE ADDED SERVICES AGREEMENT

This Business Value Added Services Agreement (the Agreement) is made and entered into as of Effective Date: by and between Client Name: and Service Provider Name: .

WHEREAS

WHEREAS, Client desires to procure certain value added services, as described herein, to enhance Client's business offerings and customer experience; and

WHEREAS, Service Provider possesses expertise and capability to deliver such value added services and is willing to provide those services under the terms and conditions set forth in this Agreement; and

WHEREAS, the parties intend to set forth their respective duties, payment arrangements, confidentiality obligations and other terms governing the provision of the services.

PARTY CONTACT INFORMATION

SCOPE OF WORK

Service Provider shall perform the value added services described below in a professional and workmanlike manner consistent with industry standards. Detailed scope, deliverables, and acceptance criteria are set forth as follows.

PAYMENT TERMS

Client shall pay Provider the fees for the Services as set forth below. All payments are due in U.S. dollars and unless otherwise specified are exclusive of applicable taxes for which Client is responsible.

Select payment method(s) and frequency:

One-time payment Milestone-based Monthly fee Per-transaction fee

Late Fee: If any undisputed amount is not paid within the Invoice Payment Terms, such overdue amount shall accrue interest at the rate of or the maximum rate permitted by law, whichever is lower.

TERM AND TERMINATION

Term: This Agreement commences on Start Date: and continues until End Date: unless earlier terminated in accordance with this Section.

Either party may terminate this Agreement for convenience upon written notice to the other party at least days prior to the effective date of termination.

Termination for Cause: Either party may terminate immediately upon written notice if the other party materially breaches this Agreement and fails to cure such breach within thirty (30) days after receipt of written notice specifying the breach.

Effect of Termination: Upon termination, Client shall pay Provider for all Services performed through the effective date of termination and for any non-cancellable commitments reasonably incurred by Provider in performance of the Services.

CONFIDENTIALITY

Definition: "Confidential Information" means all non-public information disclosed by one party (Disclosing Party) to the other (Receiving Party) that is marked confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including business plans, customer data, technical processes, pricing, and trade secrets.

Obligations: Receiving Party shall (a) maintain Confidential Information in strict confidence, (b) not use Confidential Information except to perform its obligations under this Agreement, and (c) not disclose Confidential Information to any third party except to employees or contractors who have a need to know and are bound by confidentiality obligations at least as protective as those in this Agreement.

Exclusions: Confidential Information does not include information that (i) is or becomes publicly known through no breach of this Agreement by Receiving Party, (ii) is rightfully received from a third party without obligation of confidentiality, (iii) is independently developed by Receiving Party without use of Confidential Information, or (iv) is required to be disclosed by law, provided Receiving Party gives prompt notice and cooperates to seek protective measures.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to its conflicts of law principles. The parties agree that the state and federal courts located in that state shall have exclusive jurisdiction over any dispute arising out of or relating to this Agreement.

ENTIRE AGREEMENT; AMENDMENTS

This Agreement, including any exhibits and schedules attached hereto, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements, proposals, and communications, whether oral or written. Any amendment or modification of this Agreement must be in writing and signed by authorized representatives of both parties.

MISCELLANEOUS PROVISIONS

Independent Contractors: The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, or employment relationship between the parties.

Assignment: Neither party may assign its rights or obligations under this Agreement without the prior written consent of the other party, except to a successor in interest in connection with a merger, acquisition or sale of substantially all of the assigning party's assets.

SIGNATURES

Client Name:

By:

Date:

Service Provider Name:

By:

Date:

Enter text✕

What Business Value Added Services Are and how they’re used

Business Value Added Services describe supplemental offerings or deliverables that accompany a primary product or contract and add measurable commercial or operational value. Typical entries document service scope, pricing adjustments, performance milestones, warranty or support terms, and any agreed assumptions. These records clarify expectations between parties, support invoicing and change control, and form part of the contractual record that auditors, compliance officers, or procurement teams may review during renewal, dispute, or regulatory assessment.

Why documenting Business Value Added Services matters

A clear Business Value Added Services record aligns expectations, reduces billing disputes, and preserves evidence of agreed deliverables for audits or regulatory reviews. Proper documentation also supports enforcement of payment terms and enables consistent renewals or change-order handling under applicable contract law and commercial practice.

Why documenting Business Value Added Services matters

Who typically prepares and relies on these records

Different teams prepare and use Business Value Added Services records depending on company size and transaction type.

  • Procurement and Contracts teams manage scope, terms, and approval workflows for vendor-held value-added services.
  • Account Managers and Sales Operations track entitlements, pricing adjustments, and customer-specific deliverables for renewals.
  • Finance and Accounts Receivable use the document to support invoicing, revenue recognition, and audit trails.

Keep a single, versioned copy with signatures or electronic acceptance to ensure all stakeholders reference the same commitments.

Core components to include in a Business Value Added Services document

A complete record should be concise and structured so reviewers can verify scope, timing, and compensation quickly. Use numbered exhibits or appendices for technical specifications or pricing schedules.

Service description

Precise description of each added service, including measurable deliverables, performance metrics, and any exclusions to scope.

Term and timing

Start and end dates, milestone schedule, delivery checkpoints, and any renewal or termination triggers.

Pricing and fees

Unit rates, total fees, billing frequency, one‑time charges, and how change orders affect pricing.

Acceptance criteria

Objective tests, inspection steps, or signoff procedures that determine whether a deliverable is accepted.

Responsibilities

Party-specific obligations, dependencies, and required resources or access for successful delivery.

Legal and compliance notes

Governing law, confidentiality obligations, data handling requirements, and any regulatory references.

Step-by-step: completing and approving Business Value Added Services

Follow a consistent sequence to reduce rework and ensure traceability from request to billing.

  • 01
    Draft the scope: Define services, deliverables, and exclusions clearly.
  • 02
    Set pricing: Calculate unit costs, taxes, and total fees.
  • 03
    Review and approve: Routing for legal, finance, and operational signoff.
  • 04
    Record and distribute: Store final version and share executed copy with stakeholders.

Typical digital workflow for delivering Business Value Added Services

Digital workflows reduce manual handoffs and preserve an audit trail for each approval and signature event.

  • Upload document: Sender uploads the completed service record to the signing platform.
  • Place fields: Add name, date, and signature fields where required.
  • Send to signers: Send by email or share a secure signing link.
  • Capture audit trail: Platform records timestamps, IP addresses, and authentication events.

Configuring an electronic approval workflow

Set clear signer order, authentication level, and notifications to match your internal controls and compliance needs.

Fillable Field Configuration Settings Table Field | Configuration
Signer Order and Roles Sequential | Approve in specified order
Authentication Method Email or SMS | Choose SMS code for higher assurance
Conditional Routing If/Then rules | Route based on value or approval
Retention and Export Store PDF+audit | Export to cloud storage

Distribution and technical delivery considerations

Choose distribution channels and authentication to match legal and operational risk profiles.

  • Email delivery: Simple and universal
  • Signing links: Good for guest signers
  • API integrations: Automates routing

Ensure chosen methods preserve the audit trail, meet consent requirements, and integrate with your records retention systems.

Key timing and filing considerations to track

Track dates that affect acceptance, billing, and regulatory obligations to avoid late fees or compliance issues.

Provide on request:

Deliver Business Value Added Services details when a counterparty requests them.

Effective date:

Start obligations on the stated effective date.

Invoice timing:

Issue invoices per contract milestones or monthly cycles.

Retention start:

Retention often begins on delivery or invoice date.

Audit window:

Maintain accessible records for typical audit periods.

Common mistakes to avoid when preparing the document

  • Using vague service descriptions that lack measurable acceptance criteria, which invites disputes and payment delays.
  • Failing to align effective dates and billing cycles, producing overlapping invoices or gaps in service coverage.
  • Allowing different versions to circulate without a single executed copy retained, which complicates audits and renewals.
  • Omitting signatory authority or titles, causing counterparty challenges to signature validity or enforcement.

Practical risks and potential penalties of incorrect documentation

Billing disputes: Delayed payment or chargebacks
Contract enforcement: Reduced remedies or delays
Tax reporting: Incorrect records affect audits
Regulatory exposure: Noncompliance fines possible
Data breaches: Privacy liabilities increase
Reputational harm: Loss of customer trust

Security and compliance elements to include or verify

In transit: TLS 1.2/1.3
At rest: AES-256 encryption
Audit trail: Detailed timestamps and IP
Regulatory standards: ESIGN and UETA compliance
Healthcare: HIPAA BAA required
Certification: SOC 2 Type II available

Pricing and feature snapshot for eSignature vendors

Compare starting prices and key feature differences across common eSignature vendors; signNow is listed first per standard comparison formatting.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Real-world examples of Business Value Added Services in practice

These concise examples illustrate how organizations document and benefit from value-added service agreements.

Optica Ventures LLC — COO

A small investment firm standardized service addenda to reduce turnaround time for client onboarding by streamlining fee schedules and responsibilities.

  • Reduced manual followups by consolidating approvals into one package.
  • Brian Fitzgibbons, COO of Optica Ventures LLC, noted: "The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers."

Martin Properties — Founder

A regional real estate operator attached service schedules to lease renewals to document maintenance plans and response SLAs.

  • Improved tenant satisfaction tracking and billing accuracy.
  • Tim Martin, Founder of Martin Properties, reported that online execution provided compliance and security while enabling efficient mobile signing on site.

Frequently asked questions about completing Business Value Added Services

Answers address common legal, technical, and practical questions encountered when preparing and exchanging these records.


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