Business VCA Agreement

Business VCA Agreement

This Business VCA Agreement ("Agreement") is entered into effective as of by and between:

Recitals

WHEREAS, Client operates a business that requires virtual call assistant services and related business communications assistance; and

WHEREAS, Service Provider represents that it has the expertise, staffing and systems necessary to provide virtual call assistant (VCA) services described herein; and

WHEREAS, the parties desire to set forth the terms and conditions under which Service Provider will perform such services for Client beginning on .

Scope of Work

Service Provider shall perform virtual call assistant services and ancillary tasks as described below. The description includes responsibilities, deliverables, performance standards, and service levels.

Payment Terms

Client agrees to pay Service Provider the fees and expenses set forth in this Agreement in consideration for the services rendered.

All fees are payable in U.S. dollars unless otherwise agreed in writing. Client shall reimburse Service Provider for reasonable, pre-approved out-of-pocket expenses incurred in connection with the services upon submission of supporting documentation.

Term and Termination

This Agreement shall commence on and shall continue until unless earlier terminated in accordance with this Agreement.

Either party may terminate this Agreement for convenience upon days' prior written notice to the other party. Either party may terminate for material breach if the breaching party fails to cure such breach within a commercially reasonable period after written notice specifying the breach.

Upon termination, Service Provider shall invoice Client for services performed through the effective date of termination and Client shall pay all undisputed invoices in accordance with the Payment Terms.

Confidentiality

"Confidential Information" means non-public information disclosed by one party to the other, whether orally, visually or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes business processes, client lists, pricing, and recorded communications handled by Service Provider on behalf of Client.

Each party shall: (a) use Confidential Information solely to perform its obligations under this Agreement; (b) restrict disclosure of Confidential Information to employees and contractors who have a need to know and who are bound by confidentiality obligations; and (c) employ reasonable administrative, technical and physical safeguards to protect Confidential Information. Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party, was known to the receiving party prior to disclosure, or is independently developed without reference to the disclosing party's Confidential Information.

Notices

All notices required or permitted under this Agreement shall be in writing and delivered to the addresses set forth below or such other address as either party may specify in writing.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to its conflicts of law principles.

Entire Agreement

This Agreement, including all attachments and any statements of work executed hereunder, constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior and contemporaneous agreements, proposals, and communications, whether written or oral. Any amendment or modification must be in writing and signed by authorized representatives of both parties.

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect and the parties shall negotiate in good faith to replace the invalid provision with a valid provision that achieves the intent of the parties as nearly as possible.

Sign Now