Scope of Work
Define deliverables, formats, acceptance criteria, revisions, and excluded tasks to avoid scope creep and support objective acceptance testing.
A clear Business Website Service Agreement reduces disputes, preserves IP rights, sets payment and acceptance rules, and establishes service levels. It protects both parties by documenting expectations, limiting liability, and enabling enforceable remedies if milestones or quality standards are not met.
Define deliverables, formats, acceptance criteria, revisions, and excluded tasks to avoid scope creep and support objective acceptance testing.
Specify fees, milestone payments, invoice timing, late fees, expenses, and whether taxes or third-party costs are included in stated prices.
State whether work-for-hire applies, assign copyrights or licensees, and define rights to source code, assets, and third-party libraries.
Set firm dates or durations for discovery, design, development, QA, launch, and acceptance windows, and identify remedies for missed deadlines.
Define SLA metrics, response and resolution times, covered services, and hourly rates or retainer arrangements for ongoing work.
Include NDA terms, data handling obligations, and regulatory references (HIPAA, FERPA) where the website will process protected data.
Use the appropriate signatory and review process: legal counsel for complex terms, procurement for high-value agreements, and technical leads for deliverable acceptance.
An owner or sole proprietor with authority to bind the business may sign. For registered entities, confirm the signatory is listed as an officer, manager, or has express board authorization to enter contracts on the company’s behalf.
A corporate officer or authorized representative may sign if the organization’s bylaws, resolution, or procurement policy grants signature authority for the contract value and scope.
| Field | Configuration |
|---|---|
| Signature Method | Email link or embedded signature |
| Authentication | Email; add SMS or KBA as needed |
| Template Reuse | Save as template for repeat projects |
| Storage | Export PDF/A and retain audit trail |
Ensure the chosen provider can generate a tamper-evident audit trail, meet any industry compliance (for example HIPAA BAA), and export signed files for long-term retention.
Draft deliverables due in 30 days from kickoff.
Client review within 5 business days of delivery.
Acceptance testing complete within 10 business days.
Invoices payable Net 30 unless otherwise stated.
Provide 60 days’ notice for subscription or maintenance renewal.
Agreement executed and kickoff scheduled.
Wireframes and mockups delivered for approval.
Core functionality implemented and tested.
Site deployed and final assets transferred.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
The interface is simple for internal teams
Process and execute documents fully online