Call Hours Record

CALL HOURS RECORD

This Call Hours Record documents call coverage, time entries, and associated fees under the Services Agreement between the parties identified below and constitutes an integral record for billing, audit, and performance purposes.

Parties and Effective Date

Effective Date:

WHEREAS

WHEREAS, Client requires call coverage, incident response, and related services during scheduled and unscheduled periods, and Provider is engaged to supply personnel, systems, and recordkeeping to track call hours and associated charges; and

WHEREAS, the parties desire to set forth an auditable record of call hours, durations, types of calls, and authorization for billing and payment in accordance with the payment terms set forth below;

NOW, THEREFORE, in consideration of the mutual promises contained herein, the parties agree as follows.

Scope of Work

Provider shall log all calls made or received on behalf of Client, including start and end times, duration, call type, description, and whether the time is billable under the governing Services Agreement. Entries shall be legible, complete, and recorded contemporaneously with each call. Provider shall maintain this Call Hours Record and deliver it to Client with each invoice or upon reasonable request for audit purposes.

Call Hours Log

Enter each call as it occurs. Provider certifies that entries are true and accurate to the best of Provider's knowledge and that billable hours reflect time spent performing covered services.

Payment Terms

Client shall pay Provider for billable call hours recorded in this Call Hours Record in accordance with the rate and schedule below. Provider's invoice shall reference this Call Hours Record and include supporting entries. Client shall not be obligated to pay for hours not recorded or lacking appropriate authorization where required by the governing Services Agreement.

Term and Termination

This Call Hours Record applies to services performed during the term set forth below. Either party may terminate the underlying services in accordance with the notice requirements stated. Termination of the Services Agreement does not relieve Client of payment obligations for recorded billable hours incurred prior to termination.

Term Start Date:    Term End Date:

Confidentiality

Each party shall treat the other party's business information and call notes recorded herein as Confidential Information where such information is identified as confidential or would reasonably be understood to be confidential. Provider shall not disclose call details or client-specific information except to personnel with a need to know for performance or as required by law. This obligation survives termination for a period of two (2) years.

Governing Law

This Call Hours Record shall be governed by and construed in accordance with the laws of the state or jurisdiction selected by the parties below, without regard to conflict of law principles.

Entire Agreement

This Call Hours Record, together with any referenced Services Agreement, constitutes the entire agreement between the parties concerning the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings relating to call tracking and billing. Any modification must be in writing and signed by authorized representatives of both parties.

Acknowledgement and Certification

Provider certifies that the call entries recorded in this document are accurate and were performed in the course of providing services to Client. Client's signature below acknowledges receipt of this Call Hours Record and, where applicable, authorization for payment of billable entries in accordance with the Payment Terms above.

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