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Memphis Light Gas and Water Residential Service Agreement

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MEMPHIS LIGHT GAS AND WATER DIVISION
RESIDENTIAL SERVICE AGREEMENT

PLEASE TYPE OR PRINT

Do You:

Applicant’s Signature:

Date:

Co-Applicants (please Print or Type)

Co-Applicant’s Signature:

Date:

Co-Applicant’s Signature:

Date:

Co-Applicant’s Signature:

Date:

Terms and Conditions

MLGW appreciates customers who establish and maintain good pay records. Customers with 24 consecutive months of service beginning when the deposit was established may be eligible for a deposit refund. MLGW will refund Residential deposits within 30 days, based on A-Rating with the following conditions: no arrears balance; no delinquent service order generation during the previous 24-month period; no delinquent reconnects during the previous 24 month period; no returned checks, stopped payments, or credit card reversals in the previous 24-month; period. No active payment plans; no bad debt (debt subject to collection agency assignment) within the previous 72-months; no missed payments arrangements (i.e. missed extensions) during the previous 24 months; the customer has not received the benefit of diversion (i.e. theft/any tampering with wires, pipes, meter or other service equipment within the previous 72-months); poor payment history. If your pay record does not meet these requirements, your deposit(s) will be held until utility services are terminated and applied to your final bill.

The undersigned(s) hereby makes application for utility service(s) and agrees to pay for said service(s) as measured by Memphis Light, Gas and Water Division’s metering devices in accordance with the application rates and charges as specified in MLGW’s rate schedule for the above account and any account requested by the undersigned from MLGW. The customer agrees to allow right of access to MLGW’s agent(s) on the customer’s premises at all reasonable times and for necessary purposes. The undersigned(s) assume responsibility of service beginning from connection date or until MLGW is properly notified of cancellation of service, and agree that all billing rendered by said company shall be due and payable as per the bill. Failure to receive a bill does not release a customer from payment obligations. The customer shall pay all collections expenses, attorney fees and court cost if payment is delinquent due to fraud, default or failure to perform the obligations incurred and set forth in this agreement. It is agreed by the customer and MLGW that this contract shall apply to the original address of the customer and to all future addresses of the customer which receive service from MLGW. Information submitted to MLGW in this service agreement is correct and true to the best of the undersigned(s) knowledge and belief.

If a customer or individual within the household is dependent on 24 hour electrical operating equipment to sustain life, medical certification of the health condition and the type of equipment used must be provided to MLGW. MLGW will determine and contact the customer if the equipment qualifies for the Life Support Program. This program alerts MLGW’s distribution area of the urgent need for electricity on the premise. MLGW shall not be responsible for damages incurred due to lack of service. The Life Support Program does not relieve the customer from full payment of utility bills.

The undersigned hereby consents to being contacted by telephone by MLGW employees or our agents regarding your account. In the event that your account goes into default, this contact may be from a Debt Collection Service in an attempt to collect the debt. You agree that we or our agents may place such calls using an automated dialing/announcing technique. You agree that we or our agents may make such calls to a mobile telephone or other similar device. You agree that we may, for training purposes or to evaluate the quality of our service, listen to and record hone conversations you have with us or our agents.

By affixing his, her or their signatures hereto, customer(s) acknowledge that they have previously granted MLGW permission to perform a credit assessment for the purpose of confirming the identity of the customer and determining the amount of any required deposit

MLGW USE ONLY

ATTACH IDENTIFICATION HERE:

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What the Memphis Light Gas and Water Residential Service Agreement Covers

The Memphis Light Gas and Water Residential Service Agreement is a standard consumer contract used to establish utility service for a residence served by Memphis Light, Gas and Water (MLGW). It records the customer's identity, service address, billing preferences, deposit or credit requirements, meter reading responsibility, and the start date for utility delivery. The agreement defines rates, billing cycles, late payment charges, and termination or transfer procedures. It may also include authorizations for credit checks, access to the premises for meter work, and consent to receive electronic bills and notices under federal e‑signature laws.

Why a Clear Service Agreement Matters for Customers and the Utility

A clear Residential Service Agreement protects both the utility and the customer by documenting service terms, billing rules, deposit obligations, and access permissions. It reduces billing disputes, clarifies termination rights, and creates an enforceable record that can be retained electronically under ESIGN and UETA.

Why a Clear Service Agreement Matters for Customers and the Utility

Who Typically Completes This Agreement

Typical users include new residential customers, landlords and property managers, and utility billing staff who set up or transfer service.

  • New residential customers: set up service, provide ID and payment details.
  • Property managers and landlords: enroll or transfer service for multiple units.
  • Utility billing and customer service: verify accounts, process deposits, and handle disputes.

Keep copies for both customer and utility records to support billing, credit checks, and any future account changes or disputes.

Primary Signing Parties and Typical Roles

Homeowner

The individual establishing service for a residential address. Provide full legal name, government ID, Social Security number or Tax ID if requested, and a contact method. The homeowner is responsible for timely payments, deposit requirements, and granting access for meter reading or maintenance.

Authorized Agent

A property manager or landlord authorized to request, transfer, or terminate service on behalf of tenants. Provide written authorization or power of attorney if required. Agents must ensure account accuracy and timely communication about billing or service issues.

Security and Compliance Items to Note

Encryption: TLS 1.2/1.3 in transit; AES-256 at rest.
Authentication: Email, SMS, or stronger signer verification.
HIPAA BAA: Required if health data is included.
Audit Trail: Timestamp, IP, and action history retained.
Record Export: Signed PDF with certificate of completion.
Certifications: SOC 2 Type II, ISO 27001, PCI DSS.

Key Risks and Consequences of Errors

Incorrect Address: Service interruptions risk.
Missing Signature: Agreement may be unenforceable.
False ID: Account liability issues.
Unpaid Deposit: Service may be delayed or denied.
Unauthorized Agent: Account disputes and reversals.
Incomplete Disclosure: Billing disputes and legal exposure.

Common Preparation Mistakes to Avoid

  • Submitting an abbreviated street address or P.O. box only, which prevents accurate meter assignment and may delay activation.
  • Uploading a scanned signature without the required date or initials on all pages, creating ambiguity about which version is controlling.
  • Failing to provide authorization when an agent signs, resulting in account reversals or requests for proof of authority.
  • Neglecting to capture consent for electronic delivery when required by consumer disclosure rules under ESIGN.

Step-by-Step: How to Complete the Agreement

Follow these steps to complete the Memphis Light Gas and Water Residential Service Agreement accurately and minimize processing delays and billing errors.

  • 01
    Provide ID: Enter full legal name and government ID number.
  • 02
    Service address: Give full street address, city, state, and ZIP code.
  • 03
    Billing info: Select payment method and provide bank or card details.
  • 04
    Sign and date: Sign, date, and initial any required pages; keep a copy.

How the Agreement Fits into Service Operations

This agreement establishes account setup, billing cycles, and the process for deposit, meter access, and service termination in a stepwise operational flow.

  • Upload or deliver: Submit the signed agreement via online portal or paper.
  • Identity check: Provide ID for verification and optional credit check.
  • Deposit/payment: Pay initial deposit or set up auto-pay.
  • Service activation: Utility schedules meter work and activates service.

Typical Digital Workflow Configuration

Configure an online workflow for receiving signed Residential Service Agreements and routing signed copies to billing and records systems.

Step Configuration
Upload Agreement Accept PDF or DOCX; prefer PDF/A for archival.
Add Parties Enter customer email, utility contact, and agent details.
Set Authentication Choose email link, SMS code, or stronger verification.
Select Signature Fields Place signature, initials, and date fields for each signer.
Return Routing Send signed copies to billing, records, and the customer.

Technical Requirements for Digital Completion

For digital completion, ensure the platform supports PDF upload, audit trail, and secure authentication to meet legal and operational needs.

  • File formats: PDF, DOCX, and HTML supported.
  • Integrations: Connectors for Salesforce, NetSuite, Google Workspace.
  • Authentication: Email, SMS, or advanced verification methods.

Typical Timelines and Processing Expectations

Typical timelines and expected processing windows when submitting a residential service agreement or changing service details.

Application receipt:

Acknowledgment within 1 business day.

Identity verification:

Complete within 1–3 business days.

Deposit payment deadline:

Due immediately or within 7–14 days per utility policy.

Service scheduling:

Activation scheduled 1–5 business days after approval.

Meter read coordination:

Coordinate final read with prior provider if applicable.

Key Milestones from Submission to Active Service

Key milestones from application to active service, shown as sequential stages to track progress and responsibilities.

01

Submission Received

Utility logs application and assigns an account number.

02

Verification

Utility verifies identity, address, and payment eligibility.

03

Payment & Scheduling

Collect deposits and set meter installation or transfer appointment.

04

Activation

Service energizes and billing cycle begins.

Core Elements Included in the Agreement

The agreement combines operational details, billing rules, and legal terms to set expectations for both customer and utility while enabling digital execution and record retention.

Parties

Identifies account holder and the utility entity; use full legal names and current contact information to ensure correct billing and legal clarity.

Service Details

Specifies service address, meter number, selected service types, and any access or delivery instructions for the premises to avoid confusion.

Rates and Billing

Details base rates, billing cycle, collection procedures, dispute resolution, and any late fees or reconnection charges the customer may incur.

Deposits & Fees

States security deposit amounts, refund conditions, connection fees, and how deposits are applied to outstanding balances or returned.

Term & Termination

Defines the service start date, transfer or cancellation procedures, notice timelines, and conditions for immediate termination by either party.

Liability & Access

Covers meter access, utility right to enter property, limitations of liability, indemnity clauses, and obligations for safety and maintenance.

Saving, Exporting, and Supporting Documents

Options for exporting, saving, and bundling supporting documents so both customer and utility maintain complete, compliant records in durable formats.

Download Options

Export signed agreements as PDF or PDF/A and include the audit trail and certificate of completion for evidence of execution and retention.

Save Locations

Store signed copies in the customer account, cloud storage, and the utility records system with access controls and encryption for security.

Supporting Documents

Attach government ID copies, proof of residency or tenancy, authorization letters, and payment receipts to support account setup or disputes.

Formats Supported

Accept PDF and DOCX inputs; produce non-editable signed PDFs with embedded metadata and audit information for chain-of-custody.

Practical Tips for Accurate and Efficient Completion

Good practices reduce errors, speed processing, and preserve evidence if disputes arise between the utility and the customer.

Verify identity and address before account activation
Use government-issued photo ID and confirm the service address via a recent utility bill or lease. Record verification steps and store copies where permitted to prevent fraud and billing errors.
Record consent for electronic delivery and signatures per ESIGN
Obtain explicit consent to receive electronic bills and notices. Keep the consumer disclosure and evidence the customer could access the electronic format to satisfy 15 U.S.C. §7001 requirements.
Maintain clear deposit and payment policies
Document deposit amounts, calculation methods, refund conditions, and accepted payment methods plainly in the agreement to reduce disputes and ensure consistent application.
Keep audit trails and backups securely
Retain signed agreements with tamper-evident audit logs, signed timestamps, and routine backups. Apply encryption and role-based access to meet regulatory and company retention policies.

Illustrative Scenarios of Agreement Use

Realistic scenarios showing how the Residential Service Agreement is used by different residential account holders and managers.

New Homeowner Onboarding

A first-time homeowner completes the agreement online to start electric, gas, and water service at their new address.

  • Provides ID, proof of ownership, and billing preferences.
  • The utility verifies identity and schedules meter activation within typical processing windows; the signed electronic agreement and attached ID are retained with an audit trail to support billing and service questions.

Property Manager Transfers

A property manager transfers service for a vacated unit and establishes a new account for the incoming tenant.

  • Submits authorization and account holder details.
  • The manager provides a signed authorization letter and the utility processes the transfer, updating billing and meter assignment records while preserving the signed documents for future dispute resolution.

eSignature Pricing and Feature Comparison

Comparison of common eSignature plans and core capabilities for signing and storing residential service agreements. signNow is shown first per table conventions.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial Yes, 7-day free trial, no credit card required No No Yes, limited Yes, limited
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No envelope cap 100 envelopes/user/year No envelope cap No envelope cap No envelope cap

Frequently Asked Questions About Execution and Legal Validity

Answers to common questions about electronic signing, notarization, retention, and correcting account errors for the Residential Service Agreement.


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