Incident
Describe what occurred, when, where, and which product, lot, batch, or process step was affected; include timestamps and any immediate containment actions and initial impact assessment.
A CAPA Summary Report centralizes corrective and preventive actions, documents root-cause analysis, and demonstrates regulatory compliance for audits. Clear summaries reduce rework, speed decision-making, and provide verifiable evidence that issues were identified, addressed, and monitored for effectiveness.
Common users include quality managers, regulatory affairs staff, process engineers, and operations leads responsible for corrective action oversight.
Assign responsibilities to each stakeholder, set measurable deadlines, and maintain a log to support timely closeout.
Describe what occurred, when, where, and which product, lot, batch, or process step was affected; include timestamps and any immediate containment actions and initial impact assessment.
Summarize root-cause analysis methods used (e.g., 5 Whys, fishbone), data reviewed, testing performed, lab results, supporting evidence, and verification steps linking findings to corrective actions.
List corrective and preventive actions, assign owners, specify start and due dates, identify required resources, and state measurable acceptance criteria for closure, including test protocols and success thresholds.
Document how effectiveness was assessed, reference test data or audits, record results with dates and sign-offs, and note any follow-up monitoring planned over a defined monitoring period.
Attach supporting records such as test reports, training logs, change orders, photographs, certificates, and relevant communications with file references and retention locations to maintain traceability.
Provide a concise closure statement that confirms actions taken, measurable outcomes, residual risk assessment, and the date the CAPA was closed and reference to any related change control entries.
| Field | Configuration |
|---|---|
| Review Order | Sequential reviewers; investigator then QA approver |
| Signature Type | Electronic signatures; ESIGN/UETA compliant with audit trail |
| Notifications | Email alerts to owners on assignment and overdue items |
| Retention | Store final PDF with attachments for configured retention period |
Ensure platform supports secure e-signing, role-based access, and audit trails before eSubmitting CAPA Summary Reports.
Within 24–72 hours of detection
Target 7–30 days depending on complexity
Actions started within assigned due dates
Verification scheduled 30–90 days after completion
Close and store report per retention policy
Document incident, apply immediate containment, and notify stakeholders.
Conduct analysis, gather evidence, and determine causal factors.
Assign owners, schedule tasks, and execute corrections.
Assess effectiveness, document results, and finalize report.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial, no credit card | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |