Service Scope
Describe services provided, pickup and delivery locations, allowed routes, transit times, routing authority, handling instructions, and party responsibilities for loading and unloading to reduce operational disputes.
Using a Carrier Service Agreement creates predictable allocation of risk, pricing, and operational duties, and supports claims management and regulatory compliance. When signed electronically under ESIGN (15 U.S.C. §7001) or state UETA/ESRA law, it is enforceable so long as intent, attribution, consent, and retention requirements are satisfied.
Common users include logistics managers, transportation brokers, freight carriers, and legal teams involved in shipping operations.
The document helps each role understand obligations, billing, and dispute resolution so parties can operate with clearer expectations.
Describe services provided, pickup and delivery locations, allowed routes, transit times, routing authority, handling instructions, and party responsibilities for loading and unloading to reduce operational disputes.
State rate basis (per mile, per shipment, per weight), payable terms, billing cycle, late fees, and how accessorial charges are calculated and invoiced.
Set limits of liability, indemnity provisions, responsibility for loss or damage, consequential damages exclusions, and exceptions for force majeure and carrier negligence.
Specify required insurance types and limits (cargo, liability, auto), certificate delivery timing, and required endorsements naming shipper as additional insured when applicable.
Provide notice deadlines, documentation needed for loss claims, investigation timelines, dispute escalation, and payment or repair procedures to resolve cargo damage claims efficiently.
Define termination rights, cure periods for breaches, liquidated damages if used, and remedies including suspension of services and recovery of unpaid charges.
| Field | Configuration |
|---|---|
| Document Template | Use standardized template with required fields. |
| Signer Order | Set role sequence for signatures. |
| Authentication | Choose email, SMS code, or KBA. |
| Retention Policy | Auto-archive signed PDFs with audit trail. |
Ensure platform supports secure e-signing, audit trails, and exportable signed PDFs compatible with recordkeeping for transportation compliance.
Supply completed W-9 to payers when requested to avoid backup withholding
Submit prior to first shipment or as stated in agreement
Commonly 5–30 days depending on carrier rules and governing law
Net 30 or other contractually agreed terms begin on invoice date
Retain I-9 forms 3 years after hire or 1 year after termination
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes (Business Premium) | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |