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CIIA Professional Services Agreement

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CIIA Professional Services Agreement

This Professional Services Agreement ("Agreement") is made effective as of Effective Date: between Client Name: , and Service Provider Name: .

Recitals

WHEREAS, Client requires certain professional services related to advisory, consulting, technical, or analytical work as described herein; and

WHEREAS, Service Provider represents that it has the skill, experience, personnel and resources necessary to perform the services and is willing to perform such services for Client in accordance with the terms and conditions set forth in this Agreement; and

WHEREAS, the parties desire to set forth their respective rights and obligations with respect to the performance, payment and delivery of the Services and Deliverables.

NOW, THEREFORE, in consideration of the mutual promises contained herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:

1. Definitions

For purposes of this Agreement: (a) "Services" means the professional services to be performed by Service Provider as described in Section 2 and Schedule A; (b) "Deliverables" means tangible or electronic work product created by Service Provider specifically for Client pursuant to the Services; (c) "Confidential Information" means non-public information disclosed by a party marked or identified as confidential or that should reasonably be understood to be confidential; and (d) "Third Party Materials" means materials, software or data owned by third parties and incorporated into Deliverables.

2. Scope of Services

Service Provider shall perform the Services described in Schedule A attached hereto and incorporated by reference. Service Provider shall perform the Services in a timely, professional and workmanlike manner consistent with industry standards. Any changes to the scope of Services shall be documented in a written change order signed by authorized representatives of both parties, which shall include any adjustments to fees, schedule and acceptance criteria.

3. Term

The term of this Agreement shall commence on Commencement Date: and shall continue until Completion Date: unless earlier terminated in accordance with Section 14.

4. Compensation

Client shall pay Service Provider the fees and rates set forth below or in Schedule B. Fees are exclusive of applicable taxes and reimbursable expenses unless otherwise stated. Client shall reimburse Service Provider for pre-approved, reasonable out-of-pocket expenses incurred in connection with performance of the Services upon receipt of supporting documentation.

5. Invoicing; Payment

Service Provider shall submit invoices in accordance with the schedule set forth in Section 4 or as otherwise agreed. Unless otherwise agreed in writing, Client shall pay undisputed invoices within days of receipt. Disputed amounts shall be resolved promptly and the undisputed portion shall be paid in accordance with this Section. Overdue amounts shall accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

6. Expenses

Client will reimburse Service Provider for reasonable travel, lodging, materials and other authorized expenses incurred in connection with performance of the Services, provided Service Provider furnishes receipts or other supporting documentation and such expenses are pre-approved where required by Client's written policies.

7. Independent Contractor

Service Provider is an independent contractor and not an employee, agent, partner or joint venturer of Client. Service Provider shall have sole responsibility for payment of all compensation, taxes, withholdings and benefits for its personnel and agents. Service Provider shall be responsible for providing all tools, equipment and materials necessary to perform the Services unless otherwise agreed in writing.

8. Confidentiality

Each party shall hold Confidential Information of the other in strict confidence and shall not disclose such information except to employees, contractors and professional advisors who have a need to know and who are bound by confidentiality obligations at least as restrictive as those contained herein. Confidential Information shall not include information that (i) is or becomes public without breach; (ii) was known to the receiving party without restriction prior to disclosure; (iii) is rightfully received from a third party without restriction; or (iv) is independently developed without use of the disclosing party's Confidential Information. Upon termination or written request, the receiving party shall return or destroy Confidential Information as directed.

9. Intellectual Property

Subject to full payment of all fees due, Service Provider hereby assigns to Client all right, title and interest in and to Deliverables that are specifically created for Client under this Agreement, and waives all moral rights to the extent permitted by law. Notwithstanding the foregoing, Service Provider shall retain ownership of its pre-existing intellectual property and tools, and grants Client a non-exclusive, non-transferable license to use such pre-existing materials only to the extent incorporated into the Deliverables. Third Party Materials shall remain subject to the applicable third party licenses and Client shall comply with such terms.

10. Representations and Warranties

Each party represents that it has full corporate power and authority to enter into this Agreement, that the execution and delivery of this Agreement and the performance of its obligations will not violate any applicable law or contractual obligation, and that it will perform its obligations in accordance with applicable laws. Service Provider further warrants that the Services will be performed in a professional manner consistent with prevailing industry standards and that, to its knowledge, the Deliverables will not infringe third party intellectual property rights.

11. Indemnification

Service Provider shall indemnify, defend and hold harmless Client and its officers, directors and employees from and against any third party claims, liabilities, damages, losses and expenses (including reasonable attorneys' fees) arising out of (a) Service Provider's gross negligence or willful misconduct, or (b) any claim that the Deliverables infringe a third party's intellectual property rights, provided that Client promptly notifies Service Provider of the claim, gives Service Provider sole control of the defense and reasonable cooperation.

12. Limitation of Liability

Except for liability arising from a party's gross negligence, willful misconduct or breaches of confidentiality or indemnification obligations, neither party shall be liable to the other for special, incidental, consequential, punitive or exemplary damages, even if advised of the possibility of such damages. The aggregate liability of either party arising out of or relating to this Agreement shall not exceed the total amounts paid by Client to Service Provider under this Agreement in the twelve (12) months preceding the event giving rise to the claim.

13. Insurance

During the term of this Agreement Service Provider shall maintain insurance coverage appropriate to the Services to be performed, including commercial general liability, professional liability (errors and omissions) and workers' compensation as required by applicable law. Upon request, Service Provider shall provide certificates of insurance evidencing coverage and naming Client as an additional insured where appropriate.

14. Termination

Either party may terminate this Agreement for cause if the other party materially breaches and fails to cure such breach within thirty (30) days after written notice. Client may terminate this Agreement for convenience upon days' prior written notice to Service Provider, in which event Client shall pay for Services performed and expenses incurred through the effective date of termination and any non-cancellable commitments reasonably incurred by Service Provider.

15. Notices

All notices required or permitted under this Agreement shall be in writing and shall be deemed given when delivered personally, sent by recognized overnight courier, or sent by certified mail (return receipt requested) to the addresses below or to such other address as either party may prescribe by written notice to the other.

16. Amendments

This Agreement may be amended or modified only by a written instrument executed by authorized representatives of both parties. No course of conduct or failure to enforce any provision shall operate as a waiver of that provision.

17. Waiver

No waiver of any breach of any provision of this Agreement shall constitute a waiver of any other breach or a waiver of such provision. A waiver must be in writing and signed by the party granting the waiver.

18. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction specified below without regard to its conflict of laws principles.

19. Entire Agreement

This Agreement, including all schedules and attachments hereto, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings, whether written or oral, relating to such subject matter.

20. Severability

If any provision of this Agreement is held to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect and the parties shall negotiate in good faith to replace the invalid provision with a valid provision that, to the extent possible, achieves the original business intent.

21. Counterparts

This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument. Signatures delivered by electronic means shall be binding.

Client — Printed Name:

By:

Date:

Service Provider — Printed Name:

By:

Date:

Enter text✕

What the CIIA Professional Services Agreement Covers

The CIIA Professional Services Agreement is a commercial contract format that defines the working relationship between a client and a professional services provider. It records the scope of services, deliverables, timelines, fees, invoicing and payment terms, confidentiality obligations, intellectual property allocation, warranties, and termination mechanics. The document establishes responsibilities for change management, expense reimbursement, dispute resolution, insurance, and indemnity so both parties have a clear, auditable baseline for performance and compliance.

Why a Clear Agreement Matters for Services Engagements

A well-drafted CIIA Professional Services Agreement reduces project risk by specifying deliverables, acceptance criteria, payment schedules, and remedies. It clarifies IP and confidentiality expectations, helps prevent scope creep, and provides documented rights and duties that support enforceability and faster resolution of disputes.

Why a Clear Agreement Matters for Services Engagements

Who Typically Prepares and Signs This Agreement

Typical users include procurement, legal, and project leads who manage services engagements and contract administration.

  • Corporate clients and procurement teams seeking clear deliverables, pricing, and governance for vendor engagements.
  • Independent consultants, consulting firms, and professional services providers documenting scope, fees, and IP assignments.
  • In-house counsel and contract managers reviewing liability, indemnity, and termination clauses during procurement cycles.

The agreement is also used by providers, finance teams, and external counsel to align operational, billing, and compliance processes before work begins.

Core Elements to Include in the Agreement

The agreement should cover scope, deliverables, payment mechanics, term and termination, confidentiality, and IP so both sides understand obligations and remedies.

Scope of Work

Describe tasks, milestones, acceptance criteria, deliverables, and any exclusions. Use measurable criteria and reference schedules or exhibits to avoid ambiguity about what is included versus out-of-scope services.

Deliverables & Acceptance

List each deliverable with delivery dates, acceptance tests, review windows, and remedies for rejected work. Specify submission format and approval authority to prevent delays in sign-off and invoicing.

Fees & Payment

Define fees, invoicing cadence, payment terms, late interest, retainers, milestone payments, expense reimbursement rules, and tax responsibilities. Indicate currency and acceptable payment methods to avoid disputes.

Term & Termination

Set the contract term, renewal mechanics, termination for convenience or cause, notice periods, and post-termination obligations such as transition assistance and final settlement.

Confidentiality

Detail confidential information definitions, permitted disclosures, duration of obligations, return or destruction procedures, and carve-outs such as prior knowledge or public domain.

Intellectual Property

Allocate ownership of pre-existing materials, work product, licenses, and assignment terms. State whether deliverables are work-for-hire and any provider rights for tooling or reusable components.

Steps to Prepare and Execute the Agreement

Follow these steps to prepare, execute, and store the CIIA Professional Services Agreement for enforceable and auditable results.

  • 01
    Prepare Draft: Complete scope, fees, and exhibits; include supporting attachments.
  • 02
    Internal Review: Have legal and finance review key clauses and billing terms.
  • 03
    Signature Collection: Route to authorized signers; capture dates and titles.
  • 04
    Record Final: Save signed PDF with audit trail and distribution list.

Recommended eSignature Workflow Settings

Typical online workflow settings to configure when using an eSignature platform for the CIIA Professional Services Agreement to ensure compliance and auditability.

Field Configuration
Authentication Method Email link; optional SMS code or KBA for higher assurance
Signature Type Click-to-sign or drawn signature; enable audit-trail capture
Bulk Send Enable bulk send for standard SOWs and exhibit distributions
Audit Trail Enable timestamps, IP logging, and version history for each signer

How to Route and Submit the Agreement

Overview of the routing, signer authentication, signing, and storage steps used when submitting the CIIA Professional Services Agreement electronically.

  • Upload Document: Attach final PDF and linked exhibits for signature.
  • Assign Signers: Designate roles, order, and contact emails for each signer.
  • Authenticate Signers: Use email, SMS, or platform MFA per required assurance.
  • Complete Signing: Capture signature, date, and generate completion certificate.

Platform and Integration Considerations

Confirm the eSignature platform supports PDF/DOCX upload, audit trail capture, secure storage, and applicable compliance controls such as HIPAA or 21 CFR Part 11 when required.

  • File Formats: PDF and DOCX supported
  • Integrations: Salesforce, NetSuite, Google Workspace
  • Security & Compliance: TLS 1.2/1.3 and AES-256 at rest

Key Timing and Deadline Considerations

Key timing considerations for execution, payment, notice periods, and deliverable acceptance that determine obligations and trigger remedies under the agreement.

Effective Date and Commencement:

Agreement effective on the listed effective date; services may begin that day.

Invoice Submission and Payment Terms:

Provider invoices per schedule; payments due according to specified net terms.

Milestone Delivery Dates:

Deliverables due by set milestone dates; acceptance windows and cure periods apply.

Termination Notice Periods:

Notice lengths for convenience or cause govern termination timelines and obligations.

Record Retention Trigger:

Signed execution triggers retention clocks for tax, audit, and compliance purposes.

Milestone Sequence from Draft to Closeout

Sequential milestones for preparing, approving, executing, and closing a professional services engagement under the agreement.

01

Drafting

Prepare initial draft with scope, payment, and exhibits for review.

02

Internal Review

Legal and finance review contract terms and compliance items.

03

Execution

Obtain signatures from authorized representatives and record dates.

04

Project Closeout

Confirm final deliverables, final invoice, and release of obligations.

Common Preparation Mistakes to Avoid

  • Unclear scope leads to disputes and unbillable change requests if deliverables, acceptance criteria, or exclusions are not precisely defined and linked to exhibits.
  • Missing authorization occurs when signers lack authority, creating enforceability issues and payment delays; verify signer capacity and titles before execution.
  • Vague payment terms cause late payments when net terms, invoicing contacts, and acceptable invoice formats are omitted or inconsistent.
  • Failure to document IP rights results in ownership disputes when deliverables include code, designs, or proprietary methods without explicit assignment language.

Primary Legal and Financial Risks

Breach Liability: Damages and indemnity obligations.
Payment Default: Interest, collection costs, and service suspension.
IP Disputes: Ownership claims and potential injunction risk.
Regulatory Noncompliance: Fines, licensing impacts, or remedial obligations.
Tax Exposure: Incorrect reporting or withholding liabilities.
Invalid Signature: Enforceability may be lost without valid consent.

Comparing Baseline Pricing and Features for eSignature Providers

Baseline pricing and common feature availability for major eSignature vendors, with signNow listed first for direct comparison.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Practical Examples from Organizations Using Signed Agreements

Two condensed case examples show how organizations streamlined professional services contracting while preserving auditability and compliance.

Optica Ventures

Optica Ventures reduced turnaround time for client engagements by centralizing contract execution and removing paper-based handoffs across teams.

  • Interface was simple for staff and clients.
  • Brian Fitzgibbons, COO, said the workflow was easy for both internal teams and external customers, which cut follow-up and sped project starts without adding compliance overhead.

Fertility Centers of Illinois

A healthcare provider standardized service agreements and retained audit trails to support privacy and recordkeeping requirements.

  • API integration supported operations.
  • John Butler, Founder, emphasized responsiveness and API capabilities that allowed signatures on mobile and desktop, maintained security controls, and helped maintain documented approvals for clinical vendor relationships.

Frequently Asked Questions and Practical Answers

Answers to common legal, technical, and process questions about executing and managing the CIIA Professional Services Agreement.


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