Cleaning Service Level Agreement

CLEANING SERVICE LEVEL AGREEMENT

THIS CLEANING SERVICE LEVEL AGREEMENT ("Agreement") is entered into as of by and between the parties identified below.

Parties

WHEREAS

WHEREAS, Service Provider is engaged in the business of providing commercial and/or residential cleaning services and possesses the personnel, equipment, and expertise necessary to perform cleaning services consistent with industry standards;

WHEREAS, Client desires to retain Service Provider to perform cleaning services at the premises identified above under the terms and conditions set forth in this Agreement; and

WHEREAS, the parties intend for this Agreement to define the scope, service levels, performance standards, payment obligations, and remedies related to the cleaning services.

Scope of Work

Service Provider shall perform the cleaning services described below at the Client's premises in accordance with the service levels and schedule set forth in this Agreement. The specific tasks, areas to be cleaned, and frequency shall be as follows:

Service Levels & Performance Standards

Regular Cleaning Frequency:

Scheduled Service Hours:

Response Time for Client Requests or Incidents:

Performance Standards: Service Provider shall maintain cleaning quality consistent with commercially reasonable standards for the type of premises and frequency set forth above. If Service Provider fails to meet agreed standards for two consecutive scheduled services, Client may require remedial cleaning within 48 hours at no additional charge.

Service Level Remedies (if applicable): Credit for service level failures shall be calculated as % of the monthly fee for the affected period, subject to Client providing written notice and reasonable documentation of the failure.

Supplies, Equipment, and Access

Service Provider will supply cleaning staff and: Service Provider supplies materials and equipment Client provides specified supplies/equipment

Access: Client shall provide Service Provider reasonable and safe access to the premises and shall supply any necessary keys, access codes, or badge credentials. Service Provider shall maintain a log of keys and access devices and return them on termination.

Payment Terms

Contract Fee (per billing period): $

Billing Frequency:

Invoices are due days from invoice date. Late payments shall incur interest at % per month (or the maximum permitted by law), plus reasonable collection costs.

Term and Termination

Term Commencement Date:    Term Expiration Date:

This Agreement shall automatically renew for successive terms of the same length unless either party provides written notice of non-renewal to the other at least days prior to the expiration of the then-current term.

Either party may terminate this Agreement for material breach by the other party if the breaching party fails to cure the breach within days after receipt of written notice specifying the breach. Either party may terminate immediately for insolvency or unauthorized access that poses immediate risk to health or safety.

Confidentiality

Each party acknowledges that in the performance of this Agreement it may be exposed to confidential or proprietary information of the other party. The receiving party shall: (a) hold such information in strict confidence; (b) not use it except to perform obligations under this Agreement; and (c) not disclose it to third parties except to employees, subcontractors or agents who have a need to know and who are bound by confidentiality obligations no less protective than those herein. Confidential information does not include information that is publicly available through no fault of the receiving party or that is independently developed without use of the disclosing party's confidential information.

Insurance, Liability, and Indemnity

Service Provider shall maintain commercial general liability insurance with limits not less than $ per occurrence and workers' compensation as required by law. Upon request, Service Provider shall provide certificates of insurance evidencing coverage.

Limitation of Liability: Except for willful misconduct or gross negligence, neither party shall be liable for consequential, incidental, special or punitive damages. Each party's aggregate liability for claims arising from this Agreement shall be limited to the total of fees paid by Client to Service Provider under this Agreement during the preceding six (6) months.

Indemnification: Each party shall indemnify, defend and hold harmless the other party from and against claims arising out of the indemnifying party's negligence, willful misconduct, or breach of this Agreement, subject to the limitations stated herein.

Compliance and Safety

Service Provider shall comply with all applicable laws, regulations and industry standards relating to cleaning, chemical usage, health and safety. Service Provider shall ensure that personnel are trained in the safe use of any chemicals provided and shall maintain Material Safety Data Sheets for all hazardous materials used on the premises.

Governing Law; Entire Agreement

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to its conflicts of law principles. Venue for any dispute shall lie in the state or federal courts located in that State.

Entire Agreement: This Agreement, including any attachments and schedules executed by the parties, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals, representations and communications, whether written or oral. No amendment or modification shall be effective unless made in writing and signed by both parties.

Additional Terms

The parties have executed this Agreement by their duly authorized representatives as of the date first written above.

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