Client Communication Plan

CLIENT COMMUNICATION PLAN

WHEREAS

WHEREAS, Client Name: desires to establish a formal communications protocol governing interactions, deliverables, reporting, and escalation procedures with the Service Provider named below; and

WHEREAS, Service Provider Name: has the expertise and personnel to perform the services described in the Scope of Work and agrees to adhere to the communications obligations and schedules set forth in this Client Communication Plan effective as of Effective Date: .

NOW, THEREFORE, the parties agree as follows.

PARTIES & CONTACTS

SCOPE OF WORK

The Service Provider shall perform the services, deliver communications, and produce the reports described below. All communications required under this plan shall conform to the schedule, formats, and acceptance criteria set forth herein.

COMMUNICATION PROTOCOLS

Primary communications methods, expected cadence, required recipients, and escalation procedures are set forth below. The Service Provider shall maintain accurate contact lists and shall notify the Client within two business days of any changes to primary contacts.

REPORTING & DELIVERABLES

Reports and deliverables shall be provided in the formats and on the schedule below. Each deliverable shall include an acceptance criterion; if the Client fails to provide written rejection with specific deficiencies within five business days of receipt, the deliverable shall be deemed accepted.

PAYMENT TERMS

Client will compensate the Service Provider in accordance with the schedule below. Invoices shall reference the relevant reporting period or milestone and shall be payable in U.S. dollars unless otherwise agreed in writing.

TERM AND TERMINATION

This Communication Plan commences on Start Date: and continues until End Date: , unless earlier terminated in accordance with this section.

Either party may terminate this Plan for convenience upon written notice of Notice Period (days): to the other party. Either party may terminate immediately for material breach if the breaching party fails to cure within ten (10) business days after receiving written notice describing the breach.

Upon termination, the Service Provider shall provide a wind‑down report and shall deliver all outstanding deliverables within Wind-down Period (days): and shall invoice for work performed through the effective date of termination.

CONFIDENTIALITY

For purposes of this Plan, "Confidential Information" means any non-public information disclosed by one party to the other that is identified as confidential or that, by its nature, should reasonably be understood to be confidential. Confidential Information does not include information that: (a) is or becomes generally available to the public other than through a breach of this Plan; (b) was lawfully in the receiving party's possession prior to disclosure; (c) is rightfully received from a third party without a duty of confidentiality; or (d) is independently developed by the receiving party without use of the disclosing party's Confidential Information.

The receiving party shall: (i) use Confidential Information solely for the purposes of performing obligations under this Plan; (ii) protect it with at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care; and (iii) not disclose it to any third party except to employees, contractors, or advisors who have a need to know and who are bound by confidentiality obligations at least as protective as those in this Plan. Upon written request or upon termination, the receiving party shall return or destroy the disclosing party's Confidential Information and certify such return or destruction in writing.

The obligations in this Confidentiality section shall survive termination of this Plan for a period of three (3) years, except with respect to trade secrets, which shall survive for as long as they remain trade secrets under applicable law. Breach of confidentiality may cause irreparable harm for which monetary damages would be inadequate; the disclosing party shall therefore be entitled to seek injunctive relief in addition to any other remedies.

GOVERNING LAW

This Plan shall be governed by and construed in accordance with the laws of State: without regard to its conflict of laws principles. Any dispute arising under or in connection with this Plan shall be resolved in the state or federal courts located within the specified state, and the parties consent to the exclusive jurisdiction and venue of such courts.

ENTIRE AGREEMENT

This Client Communication Plan together with any attached exhibits or statements of work constitutes the entire agreement between the parties with respect to the subject matter herein and supersedes all prior and contemporaneous agreements, representations, and understandings, whether written or oral. No amendment, modification, or waiver of any provision of this Plan will be effective unless in writing and signed by authorized representatives of both parties.

MISCELLANEOUS PROVISIONS

Neither party may assign its rights under this Plan without the prior written consent of the other party, except to an affiliate or to a successor in interest in connection with a merger or sale of substantially all assets, provided that such successor assumes the assigning party's obligations hereunder. If any provision of this Plan is held unenforceable, the remaining provisions shall remain in full force and effect.

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