Identifying Data
Primary client identifiers: full legal name, preferred name, date of birth, government ID type and number when required for identity verification or regulatory checks.
A complete form reduces onboarding delays, limits follow-up questions, and helps teams deliver consistent service. Accurate client details improve billing accuracy, support compliance checks, and preserve key facts if questions arise later.
Front‑line staff or the client completes the form during intake, pre-engagement calls, or an initial consultation.
Teams use the collected details to route work, create contracts, verify identity, and trigger downstream steps like background checks or payments.
Primary client identifiers: full legal name, preferred name, date of birth, government ID type and number when required for identity verification or regulatory checks.
Complete mailing and email addresses, primary and alternate phone numbers, and preferred contact method for confirmations and follow-ups.
Short description of services requested, scope boundaries, key deliverables, and expected start/end dates so downstream teams understand obligations.
Billing contact, invoicing address, payment terms, accepted payment methods, and any authorization to run credit or store payment details.
Explicit consent checkboxes and consumer disclosures where required (consumer-facing financial or healthcare matters must include ESIGN consumer disclosures).
Fields for verification steps (ID check, KBA result), internal notes, referral source, and signature or initials confirming accuracy.
Ensure the vendor offers retention and export options that meet your records policy and any regulatory requirements.
| Field | Configuration |
|---|---|
| Client Identity | Require ID upload and KBA when high-risk |
| Consumer Consent | Display ESIGN consumer disclosure where required |
| Signature Type | Allow typed, drawn, or PKI-based |
| Storage | Enable encrypted archival and audit trail |
Ask client to return within 3–7 days
Complete ID checks within 48 hours
Prepare engagement docs within 5 business days
Create invoice within 3 business days of receipt
Retention clock begins on signed date
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
Optica used a standardized intake form to reduce follow-up questions and speed onboarding by consolidating data capture.
Martin Properties processes consults online to capture tenant preferences and disclosures prior to lease drafting.