Client Feedback Quest Form

CLIENT FEEDBACK QUEST FORM

This Client Feedback Quest Form Agreement (the Agreement) is entered into as of by and between Client Name: and Service Provider Name: .

WHEREAS

WHEREAS, the Service Provider is engaged in the business of designing and conducting client feedback initiatives and agrees to conduct a structured feedback quest to collect, analyze, and report feedback from Client's customers in accordance with the scope set forth below;

WHEREAS, the Client desires to engage the Service Provider to administer the feedback quest, provide analytics and a summary report, and to use the Client's access to participants as necessary to conduct the engagement; and

WHEREAS, the parties intend by this Agreement to set forth the respective rights and obligations of each party with respect to the feedback quest, payment, confidentiality, and permissible use of collected feedback.

SCOPE OF WORK

The Service Provider will: (a) design feedback instruments and a distribution plan; (b) collect responses through agreed channels; (c) analyze quantitative and qualitative responses; and (d) deliver a written summary report and recommendations. Any additional services beyond the scope must be agreed in writing and will be billed separately.

CLIENT FEEDBACK RESPONSES

Please provide feedback about the most recent engagement or interaction.

PAYMENT TERMS

In consideration for services rendered under this Agreement, the Client shall pay the Service Provider as follows:

Any amount not paid when due shall accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law. Additionally, Client shall pay a late fee of and a service charge equal to per month on overdue balances.

TERM AND TERMINATION

This Agreement commences on Start Date: and, unless earlier terminated in accordance with this section, ends on End Date: .

Either party may terminate this Agreement for convenience upon written notice delivered at least days prior to the effective termination date. Either party may terminate for material breach if the breaching party fails to cure such breach within thirty (30) days after receipt of written notice specifying the breach.

CONFIDENTIALITY

"Confidential Information" means non-public information disclosed by either party in connection with this Agreement, including but not limited to business plans, proprietary feedback data, technical specifications, and participant lists. The recipient of Confidential Information shall: (a) use it only for performance of this Agreement; (b) restrict disclosure to employees or contractors with a need to know and who are bound by confidentiality obligations at least as protective as those in this Agreement; and (c) exercise at least the same degree of care to protect Confidential Information as it uses for its own confidential information, but no less than reasonable care. Confidential Information does not include information that is or becomes generally available to the public other than by a breach of this Agreement, or that is rightfully received from a third party without restriction.

Notwithstanding the foregoing, the Service Provider may disclose aggregated, anonymized feedback in internal reports and public summaries provided no Confidential Information identifying individual respondents or Client proprietary data is disclosed without Client's prior written consent.

GOVERNING LAW; DISPUTE RESOLUTION

This Agreement shall be governed by and construed in accordance with the laws of the State of without regard to conflict of law principles. The parties agree to attempt in good faith to resolve disputes through negotiation prior to initiating litigation; nothing in this clause prevents either party from seeking injunctive relief where necessary to protect rights under this Agreement.

ENTIRE AGREEMENT; AMENDMENT

This Agreement constitutes the entire understanding between the parties with respect to its subject matter and supersedes all prior negotiations, proposals, and agreements. Any amendment or modification must be in writing and signed by both parties.

MISCELLANEOUS ACKNOWLEDGMENTS

The parties acknowledge that: (a) Client authorizes the Service Provider to contact participants as necessary to collect feedback; (b) Client shall provide reasonable access and cooperation to facilitate the feedback quest; and (c) the parties' signatures below constitute binding acceptance of this Agreement.

ADDITIONAL FEEDBACK CONSENTS

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